This app allows misogynistic, homophonic men to host!!
There’s been quite a few postings and the locations are VERY misleading. A host we picked that seemed to be a quiet private storage ended up being more of a junkyard where the host actually lives (he did not tell us this until he started yelling at us) and has a hidden food truck where he sells food illegally. He did not disclose he lived here and any rules/expectations he needed us to follow. We made sure to ask. The only thing he said was to inform him ahead of time when we’d be going so he can meet us and open the gate. As well as no one could live in it. We informed him the 2 times we went as he requested, but he became very hostile when we got there the 2nd time because we were disturbing his peace. I didn’t know he lived in that junkyard. If it was an issue he could have said so before we confirmed if the timing would be good and left to the location we stored our RV on. This app allows misogynistic, homophonic men to host! If I would have known we would have been yelled at for coming before dark to see the RV I have in storage I would not have even bothered with this app.
DON’T WASTE YOUR TIME OR MONEY! Please use a regular storage unit. This app needs to hold their hosts accountable!!! Horrifying experience. Please don’t waste your time or money. We are taking this out and never using this app ever again.
Response from developer
We're so sorry to hear about this – thank you so much for letting us know. This kind of behavior is not tolerated on our platform and we sincerely apologize for the experience you had with this host. If you haven't already, do you mind sending an email to us at support@neighbor.com? We'd like to look into this more to make sure this doesn't happen again. Thanks again for reaching out. We hope to get this taken care of soon.
Good idea, but DON’T call me!
But what really annoys me is that within two hours of signing up, I got two calls, a voicemail, and a text message from a salesperson. (Seems like this level of aggression is a pattern, because my iPhone flagged the number as ‘spam risk’.)
I don’t know why this is so hard for tech companies to understand, but I use apps because I don’t want phone calls and I don’t want to talk to salespeople. It’s a nice option for people who aren’t tech-savvy, but come on—this is 2022, most of us don’t want or need phone calls for these types of services.
Response from developer
Hey there. Thanks so much for sharing your feedback with us. We definitely understand your frustration and will be sure to let our team know so they can make improvements to this process. If you have any other feedback for our team, please be sure to send us an email at support@neighbor.com. We'd love to help!
Do not use this app! SCAM!!
To not make the story long, a employee of where I rented told me they would always break into that place something that was not mentioned before! Neighbor pretty much helps thief’s! After a year of going back and forth with them, they have denied any responsibility! They should be held liable for not vetting the renters they allow on there site!
Response from developer
Hi there. We're very concerned to hear about this and want to assure you that we take these situations very seriously. We also want to assure you that our team will always do everything they can to help. Our team would be more than happy to look into this to answer any additional questions or concerns you have. Do you mind sending us an email at support@neighbor.com?
Hosting
Deceptive company and hosts are SCAMMERS
Hosts are not vetted. Left a barely 2 year old car in pristine condition in a “garage” for 1.5 years since I needed to temporarily relocate due to Covid. When I retrieved my car it arrived covered in leaves and dirt several inches thick along the windshield. There were even cigarette butts under the wipers. There are STILL leaves and dirt inside of my ventilation system. I had never left my car outside for any extended period of time since I lived in an area with indoor parking.
The host clearly didn’t store the car in a garage otherwise there is no way it would be covered in debris to that extent. The host even had the audacity to charge me to “clean” my car halfway through the storage period. After I cleaned as much of the debris as I could I realized that the paint on the car had become so damaged that it was no longer even glossy. You could see the paint loss from being constantly rained on. It will cost thousands of dollars to fix. Even though I had paid for an indoor garage storage he had stored it outside the majority of the time. I’m devastated by what the host has done to my car. Neighbors response to this was that they didn’t care. If you want major damage caused to your items and still have to pay the rent of the storage space then this is it!
Response from developer
Hi there. Thank you so much for taking the time to let us know about your experience on our app. We're very concerned to hear about your car and sincerely apologize for the damage that was done. We want to assure you that our team will always do whatever they can to help in situations like this and apologize that it hasn't felt that way. We'd be more than happy to take another look at this to answer any questions or address any additional concerns, so please feel free to send us an email at support@neighbor.com. Thanks again for reaching out.
Got Scammed Through The App
I made a reservation to park my trailer before a vacation, I was told within the app that I would get the exact address after paying for the reservation. I paid and made the reservation only to find I was only given the city and state. No address. When I messaged the host I asked her for the exact the address she didn’t respond until the next day. She gave my the address to an abandoned house boarded up with broken windows. I tried reaching out to Neighbor by email and phone since they promised scam protection and nothing. When I tried to cancel the reservation within the app they referenced their refund policy which stated that I was ineligible. If you care about the safety and security of your place I would recommend a place that has a reputation. The platform makes scamming quite easy and there are no safety checks or protection for renters and no refunds if you are scammed.
Response from developer
Hi there! I am so sorry to hear that your initial experience was so negative. Neighbor will always provide a full refund for any reservation that does not work out through host unresponsiveness or inaccuracy of listing details. I am so happy we were able to rectify the issue so you could have a great experience! Thank you for the review!
Parking on Van Nuys ,CA.
Response from developer
Hi there. We're so sorry to hear about your experience on Neighbor and the damage that's been done to your vehicle. We want to assure you that our team will always do whatever we can to help in these situations, so we sincerely apologize that it hasn't felt that way. Do you mind sending us a private message through one of our social media channels so we can look into this with you and follow up with our team? We hope to get this all worked out soon!
Insurance coverage is bad advertisement
The first month that I moved in someone broke into my vehicle. They had completely shattered my passengers side side window, thrashed the interior, damaged the wiring in my engine bay, damaged the passengers side fender & headlight.
I had filled a report with the local PD & reported it to both Amir & Neighbor (As per the terms & conditions) and to this day the issue has not been resolved. I have not even received a reply to my email. I was finally able to remove my truck to a safer location. My experience with Neighbor has been horrible & do not recommend it to anyone. You are far better taking the risk & parking your vehicle on a public street it would probably be far less expensive.
Terrible service
Response from developer
Hi there. We're really sorry to hear about this negative experience and apologize if there was any miscommunication. We do require renters to cancel the reservation from the app. If the reservation isn't cancelled through the app, our system has no way of knowing that your vehicle isn't still in the space. It also sounds like you had the first-month discount applied to your reservation. However, this discount only applies to reservations longer than one month. If a renter cancels after one month, they will automatically be charged for the remaining half for one full month's price of storage. Again, we apologize if there was any miscommunication about this. We'd be happy to look into these charges for you and encourage you to send us an email at support@neighbor.com. Thanks for reaching out.
Unprofessional and Fraudulent Business
Response from developer
We're very concerned to hear about this and sincerely apologize for the experience you've had using Neighbor. We want to assure you that our team will always do whatever they can to help our users. Additionally, we'll never auction off renter's items without first attempting to get in contact with them. Was our team able to get ahold of you about this? Please feel free to send us a private message through one of our social media channels so we can look into this with you. We'd love to get this sorted out as soon as possible.
