No customer service AT ALL
It’s fine as long as you don’t have any issues or questions if so then there’s no phone # to call. Their “insurance” is a scam so beware. I’m a host and a vehicle I rented a spot to cause some major damage I’ve tried to report it through neighbor app and it’s been a month and I’ve never even received an email back to address it. Another case I have a couple who broke up and had a trailer here and I need Neighbor to advise me on who actually paid the reservation and when was last payment so they can take it and nothing once again it’s been such a nightmare with this couple and and Neighbor is literally looking the other way ignoring my texts & emails. I got one text reply offering help and then when I replied with the issue they ghosted me again. DO NOT HOST HERE. Not worth the headaches. Good in theory if they had some sort of customer services
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Response from developer
We sincerely apologize for the experience you've had trying to get ahold of our support team - we understand that this is not acceptable and we'd really like to get this taken care of as soon as possible. Do you mind sending us a private message through one of our social media channels so we can get you connected to a member of our Trust and Safety team? Thanks so much for taking the time to reach out to us here. We really hope to hear from you soon.
This is a total con
Beware of this service, it’s a total con. They ask you for how long you need the space, but they don’t make the termination process clear at all. In my case, months after I was no longer using the space I was still being charged for it. There are no reminders to cancel, nothing to let you set the end date of your rental. Instead, they just keep charging you indefinitely. What started out as a way to save a few bucks has become the most expensive parking spot rental in history.
AVOID!!!
AVOID!!!
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App Works Good/People are unresponsive
Would be great if the buyer could rate the seller.
Seems like a legit app. Not enough people signed up in my area. Not sure if the people that are on the app are real people. I sent 5-6 messages to a person that says they respond in 6 hours. They never responded. I even reserved the space meaning I prepaid and nothing.
Oh and whatever price you see be ready to have more fees added on when you actually reserve a spot. You the buyers get stuck with a monthly fee for the app. I think that should fall on the person renting out the space since they’re the ones making all the cash.
Also the people that have spaces for rent seem to have high prices. I can rent an Airbnb for the same rate.
Seems like a legit app. Not enough people signed up in my area. Not sure if the people that are on the app are real people. I sent 5-6 messages to a person that says they respond in 6 hours. They never responded. I even reserved the space meaning I prepaid and nothing.
Oh and whatever price you see be ready to have more fees added on when you actually reserve a spot. You the buyers get stuck with a monthly fee for the app. I think that should fall on the person renting out the space since they’re the ones making all the cash.
Also the people that have spaces for rent seem to have high prices. I can rent an Airbnb for the same rate.
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Response from developer
Hi there. Thanks for sharing your honest feedback with us, our team really appreciates it. We know how frustrating it can be to not hear back from a host and we sincerely apologize for the experience you had. We'd be happy to help you find a space to rent and encourage you to reach out to us via email at support@neighbor.com. In the meantime, we'll be sure to let our team know about your feedback so we can work on making improvements. If there's anything else you'd like to chat about, please don't hesitate to reach out to us through one of our social media channels. We'd be happy to help!
SPAM ALERT
BOTTOM LINE … THIS COMPANY FARMS OUT YOUR INFO TO TELEMARKETING COMPANIES AND OTHER MARKETING AGENCIES.
Since signing up for this app the other day I have received an overwhelming number of spam calls including annoying calls and texts, one after the other from the app themselves “following up” on my recent app purchase.
The calls are from Oklahoma, which subsequently I have received dozens of calls from different Oklahoma numbers. This is how these companies boost their bottom line and I reluctantly understand that however this one took it to the next level. Lose my number for the love of all that is good… please.
Since signing up for this app the other day I have received an overwhelming number of spam calls including annoying calls and texts, one after the other from the app themselves “following up” on my recent app purchase.
The calls are from Oklahoma, which subsequently I have received dozens of calls from different Oklahoma numbers. This is how these companies boost their bottom line and I reluctantly understand that however this one took it to the next level. Lose my number for the love of all that is good… please.
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Issue with Stripe Fixed
I initially wrote a scathing review due to JP Morgan Chase Bank account not connecting on the app. I already had a Stripe account associated with the bank for small biz. The app would never accept it. So instead of adding the debit with that account, I added a different account from a different bank entirely. It finally went through… nearly six months of incoming rental payments will hit in a couple of days.
THANK YOU 😊
THANK YOU 😊
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Glitch in the app
Hello this message is more for that developer of the app when I was signing up I was able to notice a little glitch in the app when you try to fill in your password email or your bio any of this text that you type cannot be seen types it in white over white
Hope to see it fixed in the near future
Hope to see it fixed in the near future
Set up for renter and not for the person who needs a space!
My experience is not many really want to rent the spaces they post! I haven’t got a real response and they have 48 hours to respond after laying out the money? So we have to reserve 5 to get one answer? And always a story when they do respond! I had a hard time getting an account because mysterious glitches and seen the same posts with the same spaces but different prices! Honestly, I think this app is a phishing site! Scammers on steroids! I’m reporting it! Do I need to tap a star to rate it? I really wanted to give zero stars!!!
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Why all the good reviews?
I’ve used the app and rented half of a garage from a local user. The fact is, this company does not control or set limits on pricing by its users.
Many many users have completely unrealistic pricing for half of garage space. I’ve seen spaces for as much as $400 and $500 a month in rural Texas, completely outrageous.
Now, no one actually rents these because they continue to show up on the app. It’s obvious that many of the users on this app are just out to make a quick buck, it’s just unethical in my opinion. This company needs to rethink how it allows its users to set pricing on the platform.
Many many users have completely unrealistic pricing for half of garage space. I’ve seen spaces for as much as $400 and $500 a month in rural Texas, completely outrageous.
Now, no one actually rents these because they continue to show up on the app. It’s obvious that many of the users on this app are just out to make a quick buck, it’s just unethical in my opinion. This company needs to rethink how it allows its users to set pricing on the platform.
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Horrible company
I reserved a space to park my car while out of town. Money was accepted but the host would not respond. I messaged 4 times. I’ve messaged neighbor twice via email, and twice via text. They never accept calls even though they say you can call them. I can’t talk to anyone about a refund. I was incredibly uncomfortable parking at someone’s house I’ve never spoken to. I wouldn’t even know where to park. And I wasn’t coming until late in the evening. I don’t know if I will ever get my money back. If I had parked I have a feeling I would of come back to a towed car. That’s just how everything else has went.
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Great app, but one suggestion
I really love this app, it’s exactly what I was looking for. I would like to make a suggestion though. Unless I’m missing something, there doesn’t appear to be a way to bookmark specific listings. It’s like I have to start over each time I open the app because there’s no way to save the listings I’m interested in. It’s either “rent this immediately” or nothing. Can you uodate the app with that function? Thanks
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