Leave a Review Shipt Snack & Grocery Delivery
Saved my life
Having access to Shipt , which was the first of its kind in the area,
has made it possible for me to keep spending winters in Vero.
You may think it weird, but I do not have a car here in Vero. Renting a car or shipping my car down from home would have been a huge waste of money. I only need the car to grocery shop!
When I do anything social my dear friends in the hood provide transportation. On rare occasions I use Uber etc. For the most part the shoppers have been wonderful. Those who were iffy did not last. I only mean that they screwed up orders or seemed anxious, as all the shoppers that I have met over the past five years have been very nice people. BTW, was hankering for flounder yesterday but was not available. Your fish person recommended the sole to my shopper Meredith. I agreed to sub-it was outstanding! I prepared coated with panko/ parmesan crumbs and a quick Compari tomato salsa😊
I just found this review on my phone. Yikes, did I never hit send last year or the year before of whenever I wrote this? Just in case submitting again! 👏👏👏Show lessSleepykins
ShoppingThere are always too many items that are NOT available. I don’t know how you pay your
You pay your shoppers BUT this takes extra time from their shopping and perhaps is not so cost effective. But overall I do,love your service. I give my tip to the shopper in person that is why I have not been placing it on the account.
Shipt: I am handicapped and so I am so,grateful for this service and the necessary help,it brings to,our home., I have been having problems lately with the password and just changed it for this order. Then I decided that I could accept the order earlier and wanted to leave a note as the weather just keeps getting worse. I was not able to get on again as it did not recognize the password I had just used for my order. I cannot afford to be without a shopping service so if I continue to have problems, where would I go to or call to seek assistance.Show lesscharlee426
Inventory
I believe the inventory is for several if not all the target stores in the area. Because I can ask shopper to look for items not on the inventory list that can be found. Also I have had shopper who were not properly trained. You ask if I need anything not on my order than have shopper that don’t know how to add them. I have seldom had an order that there wasn’t some issue. Products listed as one thing and the shopper see them as another. Some shoppers catch it others don’t so I get the wrong product. There is always something I shop for regularly that isn’t even in the inventory. And I shop with you a lot. I shop target because it’s the most affordable. Winn Dixie has several product I use so I have to make a second order or send my son to get them. Target has always been terrible about having a product that I end up trying and like it but then it’s never in inventory again. I use to tip with order. I tip afterward now. I had one shopper(male) that kept telling me the store didn’t have this or that. I sent my son that same afternoon and he came home with all the items. My conclusion: you and you shopper wasted my time. I believe the quality of shopper has improved now you need to improve so they can have a good and successful shopping trip.
Jan DavidsonShow lessH@ppyD@ys
Single blind mother
I was leery to join a membership that seemed so costly. I am so happy that I did join Shipt, because they are extremely professional and orders have always been delivered on time. The shoppers will contact you through texts to get suggestions for any substitutions for items that may be out of stock as well as to allow you to add items that you may have forgotten to put on the shopping list. I find their attention to detail to be exceptional!
Also, anytime I have had a question that could not be answered on line, and have called the customer care line, I have found the customer care team to be kind, professional and very quick to resolve any issues. You absolutely cannot beat their customer service and their true devotion to excellence!
I would definitely recommend shipped to anyone who needs their shopping taken care of by somebody else. It is extremely convenient and you have several choices of stores to choose from.
Thank you shipped!!Show lessblind single mom
Developer Response
Hi! Thank you so much for taking the time to leave such a kind review. We love our team, and we're happy they were able to assist. Please reach out if you have any suggestions make the app more accessible. 😃Awesome
I’m high risk for respiratory illness, work from home, and really don’t have time to shop. My husband is from the South and is very wary of driving in snow. We tried Shipt for the last few weeks because they offered a free 4 week trial. We have no complaints and nothing but praise. I’ve had 3 deliveries so far. Every shopper was courteous, let me know they were shopping my order, offered if I needed anything else, answered my texts, and was either on time or early!! They wore masks and met my husband at our garage door. We are so grateful for everything. This service is worth its weight in gold during these times. Most importantly, we are able to help people right here in our community have jobs. It’s costs a bit more than doing it ourselves but being safe is more important. If you have family that is home bound, get them a membership. And generously tip!! Shipt Shoppers are essential workers!!
The app is amazing too. I can order through the Target app too, get my Cartwheel awards, use the offers, and use the Shipt app for other stores seemlessly. It even knows what I ordered through the Target app! 100% recommended by my family!!Show lessMaryk4rls
Developer Response
Hi Mary! Thank you so much for your kind review. We're pleased to be able to keep you and your family home safe during this experience. 😃 Our shoppers are awesome and we are so glad to hear this.First time user
This order was my intro to Shipt. In the past, I have used 2 other delivery services. Shipt was, by far, the best of them all. Your representative, Cheri, was absolutely amazing. I had more contact with her in this one trip than with all of the others in the past 6 months. She kept me informed about everything in my order, told me when she had picked my items and when she had completed. Texted me to see if there was anything else I needed. The most surprising thing was a text with her ETA. None of the previous deliveries had ever done anything like that before. When she brought my order, she didn’t just drop the bags and leave. She carefully unloaded everything and carefully placed it where I asked.
I don’t know if she is a typical employee or not. Because of her, I have switched to Shipt for my future shopping needs. You are very fortunate to have an employee of her caliber.Show lessPSL Santa
Service gets a 4, app pulls to 3
Service could still use some refinements, biggest issue is the perpetual loop you get stuck in when your scheduled time is cancelled (sometimes repeatedly) and pushed, not until five minutes after the hour, requiring you to contact a call center which often has extended delays.
Biggest complaint with the app is it doesn’t allow you to build a perpetual shopping list. Example: today you add 25 items to your cart, come back tomorrow to add 3 more items -and find your cart has dropped to 19 ... with no record of which items were removed. I’ve used Shipt through Meijer, and equally often find the Shipt app doesn’t show items that are otherwise available and in stock through the Meijer app. As a result I find shopping with Meijer app and shopper service is often more fluid and has become my go to.Show lessEWP VP
Seriously fine customer service!
I’ve been using Shipt for over 2 years. Their shoppers are communicative and
friendly and willing to go above and beyond to help you with anything—substitutes, an item you forgot to put on the list, or something that you think of at the last minute. I’m high-risk for COVID-19, and my shoppers are very thoughtful about placing my groceries on the porch. And their behind the scenes customer service people are quick to fix a mistake or overcharge. Their app makes it very easy to notify them and they respond quickly with polite and apologetic emails. I began using them when my husband was undergoing cancer treatments, and then the pandemic began and I already felt safe using them. I don’t think I’ll ever do grocery shopping again, regardless of what happens with the virus and vaccines. <3Show lesscarmiste
Beware!! Locked account with no notice
I loved Shipt, used it at least once a week for months until one day it stopped working. I tried calling numerous times over the course of weeks and couldn’t get through. The call center wait times were always over 30 minutes. Finally months after not being able to use the app I got through and they indicated that they had locked my account intentionally because they suspected fraudulent activity! The order they marked as suspicious was one that I was trying to place!! They didn’t call, text, email or anything they simply locked out my account on their end so I received no notice and had no idea what was going on. By locked out I mean I could still shop, chose my delivery time, and click the payment button, the payment wouldn’t go through. I contacted my credit card company because I assumed the problem was on their end and they indicated it wasn’t. I tried numerous cards, wasting my time because Shipt has terrible business practices. Don’t waste your time with this app. I’m making the switch to Instacart.Show lessMelis_sevgili
Lots of failures on their end
I signed up for Shipt after moving to LA to help me get set up in my new apartment. I tried to be nice to the contract employee that would deliver my item and gave the option of anytime before 4pm. At 7:30 pm I reached out to support which. Apparently my order had been deferred by the first driver and was awaiting a new driver. Thing is no one told me, oh support claimed I had been sent a text, my phone shares a different story. Eventually a very nice woman was able to drop off my items at 11 pm, she was great. If my story had just been that I would say yeah shipt didn’t work for me but whatever, I will cancel during my trial period and call it a day. Later I get an email saying my trial is over , surprised, I again go to the shipt site and target and think I have cancelled. Today I get a notice saying my credit card was charged $100 , which considering I thought I had canceled and that the shipt website didn’t show me enrolled I was pretty surprised that I had been charged.
From the bottom of my heart , I really disliked my experience with Shipt and would not recommend them to anyone if other options existShow lessHellobadiah
