Quick Start Issues
I have used this app for a while with no issues until recently. The “quick start” camera function stopped connecting to my camera. The “select machine” would be a great solution if the machines were actually numbered correctly. I checked my settings, deleted and reinstalled the app before reaching out for help. The only solution I was offered was “hold your camera closer.” Yeah, that wasn’t my problem. So crappy because I have money still on my account that I can not use.
Update: the camera function was eventually fixed after about a month or two. Haven’t had issues since then.
Update: the camera function was eventually fixed after about a month or two. Haven’t had issues since then.
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Response from developer
To use the QR code scanner please make sure that you have allowed the app permission to use your camera in your phone’s settings. You will need to search instructions for your specific phone model if you do not already know how to do this. If the QR scanner is still not working, you can simply tap on the scanning window to close it and tap again to reopen, and it should scan perfectly. Machine numbering is done by the laundromat owner and not something we can control.
Glitches Galore
Face ID only works intermittently. No rhyme or reason to that. And the ALL screen should clearly show machines in use and time left which also only seems to work intermittently. Supposedly developers fixed these issues- according to responses they have other unhappy customers. Those fixes don’t appear to be complete. If you cannot rely on the app to work consistently the benefits of using it go way down.
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Response from developer
We apologize for the inconvenience, we will address your issues in furture improvements.
App needs help
This app is frustrating. I used to be able to load money onto the card from anywhere, but that feature is no longer on the app. Now, I can only add money at the laundry mat. It saved time being able to load it on the app.
Response from developer
We have not changed the ability to add value from anywhere. Please email apps@laundrycard.com so we can troubleshoot this issue with you.