ZipBy User Reviews

TMA GROUP OF COMPANIES LIMITED

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Faulty App

Used this app today for the first time and it refused to let me choose a parking time longer than an hour…. Okay fine, I’ll just pay for another hour when it expires… well, when I went to add another hour on to parking the app just wouldn’t work, which resulted in my getting a $120 ticket! I should not have to pay a ticket because the app the garage wants us to use wouldn’t work! I see this app has lots of reviews stating the same sort of thing, the app doesn’t want to work!

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Cassie Richins

15 days ago

Data Hoover skirting rules

Refuses to work without gps, when I could easily just enter the lot number. Also the CC interface is suspicious and seems to not to follow Apple App Store rules. Would vastly prefer Apple Pay.

jimmyeatapple

19 days ago

Response from developer

Hi jimmyeatapple, Thank you for sharing your feedback. We’d like to clarify a few points: GPS Usage: Our app does not require GPS for functionality, so we're unsure about the issue you’ve encountered. If you could provide more details, we’d be happy to investigate and assist further. Compliance and Approval: Our app is fully compliant with Apple’s App Store guidelines, including their strict review process. This is why it’s available on the App Store. Additionally, we are PCI DSS compliant, ensuring the highest standards of security for credit card transactions. We value your feedback and are here to help resolve any issues you might have. Please feel free to contact us at support@zipby.app, and we’ll be happy to assist you further. Best regards,

Love it

Really like the new changes you made .. thanks

Nigel3

25 days ago

Response from developer

Thank you for your positive review and 5 star rating! we would like to hear more from our users who are having positive experiences with ZipBy. We are pleased to announce that we have just released a NEW Version of ZipBy App – this is a much simpler and easy to use version – We have handed all the control back over to you to access a gated carpark who uses ZipBy, all you need to do is Press the OPEN GATE button when you are in the lane you wish to enter – When needing to park in a ZONED Area just press the ENTER ZONE CODE and enter the parking details you require. @ZipBy @ZipByWorld

Doesn’t detect my phone, had to pay twice

This app used to work well but the last two times I’ve used a carpark in Goulburn St Sydney, I had to tell the app that I was entering and it then didn’t detect me leaving. I had to pay the carpark operator upon exit, even though ZipBy had already taken the fee out of my credit card.
ZipBy support still haven’t got back to me 3wks (and 3 phone calls) later. Avoid using this app, it’s now useless - just take a ticket.

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Chantelle Polley

a month ago

Response from developer

Thank you for your feedback, Chantelle, and we're truly sorry for the inconvenience. We understand how frustrating it must be to encounter these issues, and we appreciate your patience. Our support team has addressed your concern as discussed during our interaction. If there’s anything further we can assist with, please reach out, and we’ll ensure a quick resolution. Thank you for using ZipBy, and we’re committed to improving your experience.

Useless app

App needs a huge overhaul. Will not allow upload of photos for mobility parking.

TCB Z

a month ago

Response from developer

Thank you for your feedback, TCB Z. We’re sorry to hear you’re experiencing difficulties with the app. For help with uploading photos for mobility parking, please reach out to our support team – they’ll be happy to assist and ensure you get set up smoothly. Thank you for using ZipBy!

No words are enough…

…to describe how awful this app is. The WORST UX/UI experience I’ve ever had in ANY parking app. And I’ve used MANY.
Being made to use this one at certain locations has now officially started me AVOIDING them completely.

TipsAway

a month ago

Response from developer

Hi TipsAway, Thank you for your feedback. We’re sorry to hear about your experience. Please reach out to us at support@zipby.app, and we’ll be happy to assist you further.

Overcharge you, no support

The app is just horrible. The session never ends on my phone when I exited the garage. So I have been always overcharged. Tried to contact customer service. No one answer call or reply to your email.l!

Weiii1012

2 months ago

Response from developer

Thank you for your feedback. The system is designed to end the session when the app is used to exit the garage, which also triggers the gate to open. If your session did not end, it likely means the app wasn’t used during exit. We recommend contacting the parking operator to assist in closing the session. For further assistance, our support team is available to help you resolve any issues.

Caution for anyone adding a vehicle

I rented a vehicle and added that vehicle to the app. I returned the vehicle more than a week ago and somehow someone was able to put through a charge even though I no longer had the vehicle and I was not using the app.

spadinaboy90

2 months ago

Response from developer

Thank you for your feedback. The charge occurred because the rental vehicle’s license plate was still linked to your account. Our system operates based on the license plate entered, so it’s important to remove any vehicles you no longer have access to, especially rentals, upon return, to avoid charges when someone else uses the vehicle. Please contact the car park operator directly to discuss this matter further.

Absolutely useless

Maybe works 50% of the time for my lot in Vancouver. I spend way too much time calling for help just to get out of the parkade.

Jason0924

2 months ago

Response from developer

Thank you for your feedback, Jason. We’re sorry to hear about your experience. Please reach out to our support team directly so we can better understand the issue and assist you with resolving it. We’re committed to improving your experience and ensuring the app works smoothly for you.