False update
The app keeps giving an update notification whenever it starts but I already have the latest version. I think this is something the developers should look into as it’s getting quite annoying
Network Name
I think you guys need to remove the Stay Safe behind your network name
Beware of upgrades
When they upgrade the app, purchases won’t be credited. I bought a substantial amount of data and 72 hours after contacting them I still don’t have it credited nor am I refunded because I purchased during an unannounced upgrade. Otherwise my experience has been good.
You need to do something about your network or take it to elsewhere..
the wackiest network ever.. the app is another useless app. i know you people are used to being called names.. well it makes y’all useless.. Verification of NIN is another problem for your network.. very useless set of people..
Regret ever dealing with MTN
I regret the day I decided to renew my contracts with MTN. I’ve had both but problems ever since so I thought that I’d download the MTN app to try and resolve things, what a joke this app is, can’t even register for an OTP as it keeps telling me to try again later. Going into an MTN store is not only time consuming but the staff never seem interested or able to help, they only want to sell contacts. I’ll never deal with MTN again after this contract expires.
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Poor Application with lot of bugs
I think your app is very poor and really needs some work or improvement. I am a software developer and I can tell you over ten things wrong with your application. The UI/UX is very poor and the app is not welcoming. It takes a lot of time to load. It is not responsive (doesn’t flip in landscape mode). There are so many bugs that need to be fixed. I have tired to purchase airtime severally using different mediums all to no avail. I can’t buy with my card, I can’t buy from my bank, the place/button I am meant to click is covered with white space, probably a bug. If you can’t have it fixed please close down the app so we resort to buying airtime from other sources. I am giving you a one star because I can’t do less. Thank you.
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Ambiguous, not fit for purpose
This app is annoying, it does not open more often. I find it not very user-friendly
Poor Chat and No Update
When I request to chat with an agent, it keeps me waiting and just closes the chat with an annoying Thank you for chatting with us, kinda message.
Also, for awhile now, this app prompts me to update it each time I open it, yet it only opens here when I tap on the update prompt.
Also, for awhile now, this app prompts me to update it each time I open it, yet it only opens here when I tap on the update prompt.
Thieves
I have nothing to say but the Gods are watching everything. Everything the white people are planing to bring and you some of this stupid blacks also wanna support them, example like mtn company and it has already started because of what you guys are doing. I knew this since the day I noticed the chief’s of the company are from south south stealing peoples credit, the MTN express loan and everything is a TRAP. As I said, nothing to say to your dungeon called m-cell. People, I’m nobody but take this seriously cause, truth is hard to digest.
If you like, make you people delete my comment, on it till land slide.
If you like, make you people delete my comment, on it till land slide.
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Not surprised
Probably the worst app available. Does not work, glitchy, non-responsive, stalls, amongst other issues... This has been the case for some time, clearly dealing with second rate developers that are not up to the task, but then again this is the level of Standard you receive and expect from MTN - arrogant incompetence. Really sad dictators who do not care.
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