Worthless
I have close to 15 financial apps between banking, investments and credit cards. This is by far the worst app. Constantly app doesn’t work. If you don’t use it within 2 months locks you out, impossible to reset password. Etc etc. Good bank but a terrible app. This app needs to be redone top to bottom
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My Accounts Aren’t There
Every time I open the app and go to accounts it says “no accounts found”. But when I login on a mobile web browser, they are there. Very frustrating.
I spoke to a very nice CC5 representative yesterday afternoon about it and he said I should be able to se a pencil icon in the top right corner to manually add my accounts —nope! No pencil icon! The accounts showed up on his end so it’s doubly frustrating.
After having me log out and log back in and then delete the app and redownload it to try and get the pencil icon, to no avail, he said he’d reach out to IT and get back to me but am still waiting for a phone call. Maybe it will be easier to get assistance by leaving a review.
Don’t say that this app should be downloaded in order to see all your accounts (business and personal) in one place and then have it not even work!
I expect more from CC5 since their personal mobile banking app is exceptional!
I spoke to a very nice CC5 representative yesterday afternoon about it and he said I should be able to se a pencil icon in the top right corner to manually add my accounts —nope! No pencil icon! The accounts showed up on his end so it’s doubly frustrating.
After having me log out and log back in and then delete the app and redownload it to try and get the pencil icon, to no avail, he said he’d reach out to IT and get back to me but am still waiting for a phone call. Maybe it will be easier to get assistance by leaving a review.
Don’t say that this app should be downloaded in order to see all your accounts (business and personal) in one place and then have it not even work!
I expect more from CC5 since their personal mobile banking app is exceptional!
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Broken iOS 12 Check Scanning
Great app until iOS 12 broke check scanning.
LAME. Does the company even bother?
LAME. Take a pen and write on your palm is more useful.
Crashes, won’t load
With the most recent update, the app crashes and won’t load, every time. I’ve tried everything. Weeks ago I contacted CC5. They said they’d look into it. Nothing.
No face recognition for the new iPhones ...
This app is terrible. The interface is clunky and I can only go back a month to look at debits and credits. The statements don’t provide a pic of the debited check (which is helpful) so looking at the statements is useless of the that. There is no way to search for or filter specific transactions. It’s really only good checking balance and depositing checks :( very disappointed
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Use this all the time
I do most all if my personal banking and the banking for a nonprofit I manage using this app. Check balances, make deposits, pay bills and transfer funds from my phone. Sometimes I stop by my local branch just to say hello.
Can’t even use it
I haven’t used the app in a while, but today when I tried to use it to check my balance, I can’t even log into my account. I know I’m putting in the right password, but I get an unexpected error. Which is different from the wrong password/username error I would’ve gotten if I had entered it wrong. If this is fixed, then I’ll give 5 stars.
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Always locked out
Over the last three weeks every time I use the app it states I am blocked. I call the contact number and they say there is no block. I have deleted and downloaded the app twice, with no luck. Can IT take a look and see please. Very annoying when your . away from your computer.
Still locking me out at random times. Works at home on wi-if but not when I am out shopping. They should have spent money on a better app then building a parking garage at the new headquarters.
Still locking me out at random times. Works at home on wi-if but not when I am out shopping. They should have spent money on a better app then building a parking garage at the new headquarters.
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Why do you remove features?
Why can I no longer look at history back a month or two?
Using the statement is painful - but probably the excuse your developers gave you.
Please, restore the previous functionality.
Using the statement is painful - but probably the excuse your developers gave you.
Please, restore the previous functionality.
