Forgot password
If you ever forget your password you are screwed. Neither the texting security code or the email security code actually work. Got a new phone now I can’t log in. Should’ve wrote down my password but still. Please fix that so i can access my account
Account History
Why doesn’t more account history load when I look at my accounts? I go back out and in and the history just stops. Super frustrating. For all of the money they are pouring into the operations facility, they should have better online and mobile banking systems.
My money. Not your money.
On my debit card which has a reasonably high working balance , my card has been suspended two times in the past week without appropriate notice causing me great personal difficulty and embarrassment.
This not a credit card it is DEBIT CARD. My money .... not your money.
My most recent dialogue with your staff today reflected an archaic and out of date security screening and alert system. My card was suspended twice with no phone message left. As with most persons , I know , unrecognized calls do not get returned and get blocked unless there is an explanatory voice mail. An email system that works would be a good idea as well.
On the first blockage I answered the email and validated the question charge as soon as I received the email. You blocked the card anyway. A sussequent phone call from me to customer service repeatedwhat I had affirmed in my email.
Yesterday I tried to use the card to pay for a service out of Washington DC. The card was again blocked with no prior warning or alert. More embarrassment A rejected charge for a small amount
Thanks for worrying so much about my card security that you screw up even the most innocent transactions. Get a system that is customer friendly
I want to hear from someone in authority to discuss this very archaic situation.
My phone number is 3038621806. My name is Thomas Condon
I c
This not a credit card it is DEBIT CARD. My money .... not your money.
My most recent dialogue with your staff today reflected an archaic and out of date security screening and alert system. My card was suspended twice with no phone message left. As with most persons , I know , unrecognized calls do not get returned and get blocked unless there is an explanatory voice mail. An email system that works would be a good idea as well.
On the first blockage I answered the email and validated the question charge as soon as I received the email. You blocked the card anyway. A sussequent phone call from me to customer service repeatedwhat I had affirmed in my email.
Yesterday I tried to use the card to pay for a service out of Washington DC. The card was again blocked with no prior warning or alert. More embarrassment A rejected charge for a small amount
Thanks for worrying so much about my card security that you screw up even the most innocent transactions. Get a system that is customer friendly
I want to hear from someone in authority to discuss this very archaic situation.
My phone number is 3038621806. My name is Thomas Condon
I c
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Unbelievably bad and not secure
This app is the worst banking app I’ve ever used. It is illogical, performs poorly and just try logging out. It brings you to the login screen after logging out and auto logs you back in. Unbelievable! Bill pay is so painful, I’d rather hand write checks. Throw out the developer and start over.
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Horrible
When I moved back home after 20 years in Los Angeles I came straight to Cape Cod 5. I was so happy to be rid of Bank ofAmerica and other larger banks. When I sat down with the banker in Wellfleet, Ma the first thing she asked was what did you love about your previous banks. I said “the ease of using their app on my phone to do all my banking”. She pressed and asked “like what”...I said “deposits, Bill pay, sending money to friends etc.,”. She said “you can do all that with us”.
What she didn’t say is that whomever Cape Cod 5 is using as their app developer is as provincial, as isolated from the modern world as Old Cape Cod.
We have a business that will take us on the road for much of the year. Being able to do our banking on our phones is crucial, it’s not a luxury any more Cape Cod 5! Wake up and do it right.
What she didn’t say is that whomever Cape Cod 5 is using as their app developer is as provincial, as isolated from the modern world as Old Cape Cod.
We have a business that will take us on the road for much of the year. Being able to do our banking on our phones is crucial, it’s not a luxury any more Cape Cod 5! Wake up and do it right.
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Problems with deposits
Most of the time I can’t <submit> my deposit because I am unable to scroll down to push the button.
Booooooooo! This app is a stinker
Can’t sign in to Face ID. Have to put in a password every time. Face ID wants user name and password, but won’t accept the very same ones I’m signed in with. Going on 6 weeks now. I can’t use it. I’m giving it one week before I switch banks. I
Love this bank, but need a functioning app.
Love this bank, but need a functioning app.
Awful
Update: No....seriously...is there some way PLEASE to get your development money back on this piece of garbage??? How much of your investors money (mine!!) did you pay for this crap?? I am shopping for another bank....enough of this! I've spoken to acquaintances who are with other banks and they have real online banking apps.
Maybe one star was a bit generous. Now when
I make an online payment, it kicks me out to the desktop on my iPad more often than not! Talking to customer service did no good. (Yes, my apps are up-to-date!!!). Still awful!
This new mobile app is worse...by far...than the old one on my devices (iPad and iPhone-7). It’s far less attractive (think black-and-white in a world of color), it’s harder to use, and there seems to be LESS information available to you (remember how it showed you your last payment to a particular payee?? No more!). I have actually thought about changing banks because this app is so bad. Nope....they had a chance to improve what was a somewhat-flawed app and they missed the mark completely!!
Maybe one star was a bit generous. Now when
I make an online payment, it kicks me out to the desktop on my iPad more often than not! Talking to customer service did no good. (Yes, my apps are up-to-date!!!). Still awful!
This new mobile app is worse...by far...than the old one on my devices (iPad and iPhone-7). It’s far less attractive (think black-and-white in a world of color), it’s harder to use, and there seems to be LESS information available to you (remember how it showed you your last payment to a particular payee?? No more!). I have actually thought about changing banks because this app is so bad. Nope....they had a chance to improve what was a somewhat-flawed app and they missed the mark completely!!
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Does not work !!
This app used to work, but now it has a glitch and won’t let me deposit checks. Annoying
Review app.
Before the update you were able to see check images both deposited and cashed. Why did they change that? It was so handy to look up my accounts with the check images to review. Put them back on please
