Still no better
I had hopes for this. But this app is still one of the worst I’ve ever used. There are actual grammatical errors in the copy and at my garage you’re supposed to be able to open and close the gate, with 24/7 access, and it doesn’t work. So what happens when you get locked out (or in!) because customer service is not 24/7. This just happened to me the other day and cause a line of cars to pile up because we couldn’t exit. The rep on the phone had no idea what to tell us to do. I will just continue to complain to the building to find another parking service.
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Terrible!
This app doesn’t even function. We were forced to sign up and use the app to pay for parking in our building, the same parking people have been using for years. Now having to go through the new payment system through the app, it doesn’t even show that we paid. The app continues to say they have no record of me in the system. Luckily, we don’t have to use the app to open the gate. Otherwise we would be locked out. So since we are compelled to use the app for parking payments, I have to screenshot every so often to make sure I have a record of my payments in the system. I’ve repeatedly submitted for email receipts, but they are never sent. so anyone using this system, make sure to screenshot any records you might see in the app for your own records and verification. And keep any and all emails.
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Horrific UX
This app is truly awful. The verification took five times to be successful when I created an account, the drop downs to select a date and time don’t always function, and you can’t extend your time! This is basic functionality! It’s unacceptable and the worst part is, I have to use it because this is a lot that I frequent. Something has to change. And also, why do you ask for auto insurance I formation in the profile? That’s seems like information you do not need to be collecting.
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terrible in every way
This app is designed so poorly it’s a wonder you can even use it at all. Oh wait. You can’t. I tried to set up an account and it kept telling me to verify my email. I checked my spelling to make sure it was the right account, then my junk folder, then waited two more hours to see if it went through and nothing. Fast forward a few days and now it says my account doesn’t even exist. I was going to delete the app but I decided to write a review first letting others know that it’s not worth it. Don’t waste your time on this app.
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ParqEx
Convenient and easy to use
New update caused app to fail
I have been using ParqEx for months parking in a garage. They have recently updated the app as of last night and now the app won’t open and I can’t get to my car to get to work. I have had to get Ubers and be late to work. Please fix this bug.
App Submits Incorrect Requests
I attempted to book parking with a neighboring business that offers parking through this app. The request was only for 3hrs but both times I submitted it the request appeared to replace my hours of 2p-5pm into 12am-12am, making it long term parking instead of short term. Because of this my requests were denied even though the business has 8 spots currently open. Highly unreliable for parkers and missed income for the business.
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Only works if you have signal
I park in an underground garage (like many people in cities) and this app is completely useless. They need a functionality that allows you to open the garage without needing internet.
Scam
I paid for a monthly spot and when I get to location the security guard say they can’t let me in and I can’t get access to park. I feel like it’s a scam hopefully I can get my money back smh
Charged for fake listing - resolved
Were able to provide full refund
