Workouts don’t always load
App is cool and helps with motivating me to stay active and engaged with my goals.
My only gripe (I even emailed the dev on this) - if you do multiple workouts during the day (ie. run, walk, wrestle, cross train, etc), the app will only register one of the many workouts (seems to only register most recent for that day). Why this is a gripe, your spins (give you points and gift cards - which is awesome!) and points needed not to physically “pay” for your Apple Watch depend on the app registering your workouts correctly. The dev advised I just delete the app and reinstall. This will be round 2 of doing that, but that hasn’t entirely fixed all the missed workouts (it did get some of them).
Devs - fix that issue, and you have 5 stars from me.
My only gripe (I even emailed the dev on this) - if you do multiple workouts during the day (ie. run, walk, wrestle, cross train, etc), the app will only register one of the many workouts (seems to only register most recent for that day). Why this is a gripe, your spins (give you points and gift cards - which is awesome!) and points needed not to physically “pay” for your Apple Watch depend on the app registering your workouts correctly. The dev advised I just delete the app and reinstall. This will be round 2 of doing that, but that hasn’t entirely fixed all the missed workouts (it did get some of them).
Devs - fix that issue, and you have 5 stars from me.
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Great App
When you can combine routine activities and get a reward now you’re modifying lives. Continue to be part of people’s lives.
Not a great app
I love the JH Vitality program but this app is far from being good. I use an apple watch and sometimes it takes 3 days to sync my workouts for points. I refresh it, restart it, open and close it to no avail. In addition to its low reliability, it is not very pleasing to look at. The UI is plain and not well configured for simple use. Hopefully this review will have more of an effect than the numerous e-mails I’ve written to their support staff.
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Keeping on track...
The John Hancock Vitality program is a game changer. Better health better insurance premiums for all the effort put forth. The app is on the right track but needs more intuitive functionality. Thanks Hancock/Vitality.
Love it
My only complaint is it takes a day or so to record points
Needs Work
The UI needs some work. Feels like it’s a little too complicated to get to what you want. The home screen should show my total vitality points and goals I have in progress. And I need to “provide documents” to log in that I worked out at the gym??? The app seems to work but for life insurance I definitely feel like this app requires way more time spent on it then it needs to be.
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Doesn’t sync with my Apple Activity
This app is used to work towards lower or free payments of my Apple Watch. I have been doing well but last month I didn’t reach my goal. After looking at this month it is missing several days where I should have earned my points. Really disappointed.
Love it!
I use this app to track all my workouts, I enjoy their articles on fitness and recipes and great health information. So far I’ve had it for 5 months and am getting a free Apple Watch. Highly recommend. ❤️
Poor Updates
I had to contact JH to unlock my account after not being able to login. For the last 3 months it shows 0 points for every workout and gym session. I’ve tried uninstalling and reinstalling with not luck. This needs to be fixed.
Great idea, poor execution
The idea of having a workout device paid for is very cool. The issue here is that John Hancock doesn’t have a good enough app to support the idea. You maybe feeling great about the workouts that you’re getting in and even better that you’re bringing down your Apple Watch payment but if you somehow get logged out of the app on your phone or the watch and phone aren’t syncing up...you’re toast. John Hancock won’t do anything to help you out. I’ve been logged out many times without me knowing. Do I want to go and check to make sure that I’m logged into the app everyday? Absolutely not!
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