Could be great
I regularly have to uninstall and reinstall this app to get past all the bugs and glitches. I have to login at least three times each time I open the app. Once with my fingerprint then with my password, and again with my fingerprint, even though I've checked that I want to just use my fingerprint. It loses connection with my Apple watch all the time and I have to reinstall the app to update my workouts. Won't access my rewards, etc.
I was pretty excited about the vitality program, but this app is a pretty big bummer so far.
I was pretty excited about the vitality program, but this app is a pretty big bummer so far.
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Terrible since update
It was a good app but I now have to pay attention to my account to ensure it doesn’t miss my workouts. Always have to re-enter my password. The healthy food card is great but the last 2 months I have had to contact John Hancock to manually enter my points. Very frustrating! Fix the problems
Terrible
Often doesn't count all my steps, often unable to show me what my current Apple Watch payment is. Missing step counts have twice now caused me to be charged for a month when I should have had enough points according to my exercise regimen.
Program is great, App is not
The Vitality program is a great program the really does reward/incentivize well to improve health.
The app itself however consistently has bugs and prevents users from logging in, syncing data, accessing certain features, etc.
The app itself however consistently has bugs and prevents users from logging in, syncing data, accessing certain features, etc.
Got much worse, not usable
It was a good app, but since last month’s update it can’t remember the password, saying am signing in from new device (it is not) and session expired when trying to login. Last month it missed 10 days of training sessions. This month I bet it will too, as it can’t login again. What a disappointment ...
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Good most of the time
Mostly a good app and the only game in town if you want to lower your JohnHancock life insurance premiums or earn points toward an Apple Watch. I’ve only used it for 3 months and it’s down often for maintenance. When it is down, there is a good chance it want sync all your data and will not credit you with all the points you have earned.
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App is buggy
The app is needed for people in the Vitality program in order to calculate your points but is so inaccurate. The history of points displays correctly (most of the time) but the total points is always off. It seems to not be able to calculate total points by summing up all your daily work outs from the Apple Watch.
The app constantly opens up your web browser for many of its tasks. It’s not very professional. It could have at least open an inapp browser to give the illusion that it is part of the app. If I really wanted to get the information using Safari then I would have done so and save space by not installing the app.
The meditation point is not working either. I used several of the apps recommended and the points are not updated. Using Apple’s Breathe app on watch still does not update the points either.
The app constantly opens up your web browser for many of its tasks. It’s not very professional. It could have at least open an inapp browser to give the illusion that it is part of the app. If I really wanted to get the information using Safari then I would have done so and save space by not installing the app.
The meditation point is not working either. I used several of the apps recommended and the points are not updated. Using Apple’s Breathe app on watch still does not update the points either.
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Vitality review
App in conjunction with Apple Watch has been very effective way to keep track of my workouts and progress. Nutritional info also been helpful to me. It reinforces/rewards the importance of eating right.
Great App
I already do a lot of the things we are encouraged to do by this application so it’s fun to finally get rewarded for doing the right thing!! 😍
Can’t log in
I have called reset my password 3 times. Still can’t log in to the app. Also had to download google chrome to be able to log in on a browser. Could not do it on safari. This is incredibly frustrating and inconvenient. I don’t have my watch yet but how on earth can I track my activity if I can’t even log in to the app?!
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