to refund the $162 USD from a delivery. I ordered some wine and some nicotine pouches to bring home with me. When the app told me the courier was done shopping and on their way I went down the elevator and stepped outside.
Within that 2 minutes, while stepping outside, the app tells me my order was cancelled. They also told me about 6 reasons why it might be cancelled. One was suspicious activity on my card (which I’ve had no problems the last couple orders). The other, I cancelled which I did not. The other was that I wasn’t there for the delivery, which I was at the meeting point within 2 minutes that the courier was on their way.
The only reason I suspect is that the courier cancelled the order and kept it. After many times of messaging Rappi, they kept ending the chat without giving me specific reason to why the order was cancelled, I finally got refunded. But seriously, it took about 15 times of them ending the chat after giving me multiple reasons why the order could be cancelled but no specific reason.
The app is decent generally. But just be aware, if the order is cancelled and you didn’t cancel it, stay on them about it.
Like I said, most likely the courier cancelled and kept the products but I wasn’t going to pay $162 USD and not get what I ordered. Rappi needs to be aware of these scammers taking people’s orders.
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Roshan Khanna
Trrev82
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