The Continuation of these decisions will ruin Discord.
I cannot begin to express how much I love, enjoy and appreciate discord, the app is amazing in every way, it’s useful and easy to access, a good way of being social and finding friends whether in general or on the gaming side of things, I’m in a community that I couldn’t be more thankful and grateful to be apart of. Here is the annoyance of discord, NITRO! Every business, every employee, every customer, every user understands the need for a subscription, it helps supports the business and makes it easier for everyone (in some cases) I do not kind the advertising of the subscription, what annoys me is that it limits features to the point where there’s no choice but to buy nitro, I don’t want to. The pricing is ridiculous. But I understand the point in doing it, the really frustrating part is that I can send ONE photo that’s the size of 10MB that is beyond ridiculous, there is no reason for it, I can’t send a good quality photo or video showing off my skills in the work of art unless it’s 10MB or less, by all means have a subscription, but don’t take away from the foundation that is discord. Charge people for profile customisation, boosting a server, but don’t lock key features behind a paywall, that’s just ridiculous.
Other than that, the app is flawless.
Other than that, the app is flawless.
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Terrible Customer Service
(4 Years on discord) The app overall is pretty decent. However, I purchased nitro a month ago and recently sold my laptop. I was trying to cancel my subscription but could not do so due to only being able to cancel the subscription on the device you paid for it on. So due to this I was charged an extra months subscription. I contacted the team asking for a refund and they cannot do a single thing due to a stupid “one time refund” policy meaning they only refund you once on an account. Which makes no sense because people hold their discord accounts for years upon years. I explained to them how I have recently been a victim to identity theft and my details have been passed to multiple different companies but they didn’t take it into account. Overall I find it pathetic it is so difficult to get a refund for an overpriced service which I didn’t even use or want and the fact it was such an effort to cancel is an issue in its self. The app is really good but the team is not. (I don’t often leave reviews if ever but this really annoyed me due to how long I have been using the app for).
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New Ui
I hate this new tedious member list making me have to hit search than members just to DM someone if I need to about something since I’m not going to friend every single person I’m going to talk to and I’ll most likely keep forgetting how to access the new members list since I used the old right scroll for multiple years. Why when I turn off the new Ui tab swiping left on right side of the screen that use to be the members list that I don’t care about anyways or the new stupid reply feature when holding a message worked perfectly fine not just go back to the side scroll for the members list when turned off? It was way faster and made Dming someone super easy now it just annoying and takes me longer for no reason. Also checking to see if a certain person is online or busy on discord became more effort to potentially converse with someone. Let me have the option to view server members by scrolling to the right like before on mobile even if you put it in the settings or something.
The so called help link you sent is straight garbage and saying “it’ll take some getting use to” when the old UI has been thrown away by you guys. I absolutely hate this new UI and would rather have the old UI that seemed to be better in nearly every way in my experience. You had a great UI before and this new one makes me want to use any other messaging app even after using discord for 7 years.
The so called help link you sent is straight garbage and saying “it’ll take some getting use to” when the old UI has been thrown away by you guys. I absolutely hate this new UI and would rather have the old UI that seemed to be better in nearly every way in my experience. You had a great UI before and this new one makes me want to use any other messaging app even after using discord for 7 years.
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Response from developer
We appreciate your feedback on our new mobile design. For a detailed guide on the updated interface, visit: https://support.discord.com/hc/articles/12654190110999. If this doesn’t help, our support team is available at dis.gd/contact.