No more stress!
I’d been looking for a lawn service for a long time, and finally after 7 years of doing the work myself, I said I can’t take it anymore! I thought it would be much more expensive, but the lawn gurus in my area were very affordable. I’ve been able to focus more on getting my plants and flowers to thrive than simply cutting the grass and calling it a day because I was exhausted. I’ve also seen a marked improvement in my allergies, since I am allergic to grasses and weeds, and now I no longer have to be around when the grass is flying. I like that the app tells you when the crew is on their way, and that you can also alter your lot lines - mine wasn’t exactly right when I started, but I was able to easily fix it. Something that could help improve is some sort of confirmation system when we make requests for certain parts of the yard to be cut a certain way. It isn’t always clear if the crew sees the messages I’ve sent or requests I’ve made (like please make a hard line cut right here, please, there is a buried flower bed and the weeds and creeping over it). Other than that, it’s been a breeze and a huge help!
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Just go with a lawn company…
we have gone through so many providers and it has been an awful experience nearly every time. People don't show up for weeks at a time, they have mowed the wrong yard twice, they only mowed our front yard (after they mowed the wrong yard and my husband had to chase them down to tell them. He said he'd come back to do the back but never did, yet we were still charged for it). The guys who cut down our bushes kept having broken equipment so it took several days of them coming back for small patches of time then after we tipped them, they just left the bases of the bushes, without finishing the job and took our big shovel that was outside. That same group of people would mow but never weed eat, edge or blow so our grass was growing up the fence and our back porch was constantly covered in dirt and grass.
It has truly been the worst lawn care experience I've ever had and our provider before this actually destroyed our front lawn with a crappy mower and we had to re sod it.
I have had to reach out to customer service multiple times (which they have no phone number- just email/chat) & we have been told they “just connect you to the providers” then we get a "fix it" ticket only to send the provider out to “fix” the issue & then we repeat the same issue over and over. With every provider.
We switched to a lawn company and it is actually cheaper and they take care of the garden beds & bushes with it!
Just don’t do it!
It has truly been the worst lawn care experience I've ever had and our provider before this actually destroyed our front lawn with a crappy mower and we had to re sod it.
I have had to reach out to customer service multiple times (which they have no phone number- just email/chat) & we have been told they “just connect you to the providers” then we get a "fix it" ticket only to send the provider out to “fix” the issue & then we repeat the same issue over and over. With every provider.
We switched to a lawn company and it is actually cheaper and they take care of the garden beds & bushes with it!
Just don’t do it!
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Poor customer support
I want to like the app/service, but they make it difficult. I have used it several times for lawn mowing. At best, it's an expensive way to get your lawn cut or get other services, but it is on demand, which is what attracted me. At worst, it can be a very frustrating experience. I have had poor quality work done, which is frustrating given the cost. My last experience was the worst. The contractor picked up the job said they would complete it by a specific time and day but then never did. When I used the messaging feature in the app to communicate with the contractor about an ETA...I was ghosted. Even worse was Lawn Guru Customer Support, which was non-existent. I messaged support in the app, and a bot answers telling you there is no one to help me at the moment but that I can describe the problem and someone will get back. They never did. There is a phone number, but that is just an automated machine telling you to use the app or text a number. I texted the number and another bot responded saying asking how they could help...I still haven't heard back.
Long story short, just be weary of using the app.
Long story short, just be weary of using the app.
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