Leave a Review LawnGuru
Just go with a lawn company…
we have gone through so many providers and it has been an awful experience nearly every time. People don't show up for weeks at a time, they have mowed the wrong yard twice, they only mowed our front yard (after they mowed the wrong yard and my husband had to chase them down to tell them. He said he'd come back to do the back but never did, yet we were still charged for it). The guys who cut down our bushes kept having broken equipment so it took several days of them coming back for small patches of time then after we tipped them, they just left the bases of the bushes, without finishing the job and took our big shovel that was outside. That same group of people would mow but never weed eat, edge or blow so our grass was growing up the fence and our back porch was constantly covered in dirt and grass.
It has truly been the worst lawn care experience I've ever had and our provider before this actually destroyed our front lawn with a crappy mower and we had to re sod it.
I have had to reach out to customer service multiple times (which they have no phone number- just email/chat) & we have been told they “just connect you to the providers” then we get a "fix it" ticket only to send the provider out to “fix” the issue & then we repeat the same issue over and over. With every provider.
We switched to a lawn company and it is actually cheaper and they take care of the garden beds & bushes with it!
Just don’t do it!Show lessKcoldkillah
Poor customer support
I want to like the app/service, but they make it difficult. I have used it several times for lawn mowing. At best, it's an expensive way to get your lawn cut or get other services, but it is on demand, which is what attracted me. At worst, it can be a very frustrating experience. I have had poor quality work done, which is frustrating given the cost. My last experience was the worst. The contractor picked up the job said they would complete it by a specific time and day but then never did. When I used the messaging feature in the app to communicate with the contractor about an ETA...I was ghosted. Even worse was Lawn Guru Customer Support, which was non-existent. I messaged support in the app, and a bot answers telling you there is no one to help me at the moment but that I can describe the problem and someone will get back. They never did. There is a phone number, but that is just an automated machine telling you to use the app or text a number. I texted the number and another bot responded saying asking how they could help...I still haven't heard back.
Long story short, just be weary of using the app.Show lessJrbarnet
Not very dependable
I started using the app and couldn’t say enough good stuff. Then it all went south. In the beginning I had a great provider for weekly lawn service and he was responsive. Then got a message about his personal life and how he was to busy to mow. Was supposed to come the next day. I can appreciate community involvement but this got ridiculous. The. I blocked him cause he no showed for 2 weeks. The replacement provider also ghosted me. I finally got a guy who came out and did a great job. I tried to contact Lawn Guru directly and no response till I actually canceled the service all together.
The only purpose I’ll use this app for is finding. One off services which seems to be the only thing that works well. In less than 25 hours I 16 estimates to remove bushes at our house. They were able to get it done the next day.
In the end I would not use this app to do regular work as not dependable.Show lessHmc3510