Leave a Review Plowz & Mowz
Used to be good…
I have been using this service for years. Reliability and quality of work have gone down hill over the last couple of years and I am on the verge of canceling my recurring lawn service. The most recent issue, I ordered on 5/14 for service on 5/16, the order was accepted and assigned very quickly. It is the first now of the season so my grass is getting quite long. Dinner time rolls around on 5/16 and there is no sign of the landscaping company. I reach out via Chat to Customer Service for an ETA. After some time they come back and say that the provider is running behind and doesn’t know when they will get there so they are canceling and reassigning it. I ask how long that will take. All they say is ASAP. Two days later it still hasn’t even been assigned to a provider. I have reached out numerous times. Nobody has any answers. I am disabled and can’t mow the lawn myself. I am now receiving hostile notes in my mailbox about the length of my grass and today is the last clear day before several days of forecasted rain. Customer Service just tries to placate me with generic apologies and “we try to assign things as quickly as we can”. Nobody has escalated my order or offered me a discount for the no show of the unreliable provider they selected the first go around. I’d be willing to continue to pay for the service if it were simply reliable and they communicated proactively or showed some level of concern for basic customer service.Show lessRoad Warrior9
Gardening fail
We paid for a gardener for two hours. He did not check in with us before starting, and ended up pulling out mature lupine flowers that had matured for several years. He did not check in with us before he left. He did not complete the weeding. He only worked for one hour instead of the two hours we paid for. We submitted the concerns to management. We sent photos from our security cameras with time stamps showing the arrival and departure times, proving we only received 1 hour of work. We sent 25 photos of all the weeds he didn’t remove, before leaving 1 hour early. We sent photos of the lupine flowers before and after they were removed. We asked our local flower shop what the value of mature lupine flowers and requested management compensate for the value of the flowers. After all that hassle, management was only was willing to refund 50%, which only covered the 2nd hour of gardening we paid for, but didn’t receive. They did nothing to compensate for the damages of the removed lupine flowers or the poor customer experience.Show lessM485729
Developer Response
Hi M485729! Reading through this, we remember working with you on this. Your tip is 100% correct, and exactly what we were explaining. If you need to move a job, and do not have a date you'd like to have it rescheduled to, then let us know to cancel it until you are able to find a date that works for you. Conversely, if you ask to reschedule and have a date in mind, let us know and we are happy to move it to then for you. You asked us to reschedule the appointment, and we happily said we would. We asked to when, and you never responded. We will always err on the side of caution, and because you didn't say you wanted to cancel the appointment or give us a day to reschedule it to, we left it as is until you let us know. It wasn't until 3 days after it was completed that you reached out to have that conversation with us. Through all of this, the job was completed as ordered and after you reached out to us about your thoughts on the difference between the terms reschedule and cancel, we did refund you the job in full, with no hassle. Thank you very much for you time when we did talk to you when you reached out and the feedback here.Nightmare to deal with
Stay away from this app. I had a previous review, and Plowz & Mowz replied in their typical passive aggressive and blame-shifting attitude. This is what you will be dealing with eventually once you run into one bad contractor. My last plow, the contractor wanted about triple the price. I declined, and Plowz & Mowz confirmed I declined, but after that they ceased all communication and sent the contractor over anyway. They didn’t clear the whole driveway; instead they left a big pile of snow blocking my vehicle in the garage, and still charged me for the job. I spent hours shoveling their mess up. Was that spite, or just incompetence? Later they claimed the order details were wrong or that the account wasn’t set up right; always an excuse on their side - I had years of previous orders that were completed correctly. If my account was broken or the order details were wrong, why did you still take my money and try to do it anyway against my wishes? A reputable company does not act so sneakily and underhandedly. Please start treating your customers like human beings.Show lessnoctyrn3