Good Concept, Poor Execution
Al photos being used on the app is off putting. Users should be able to find out more about their "Pro" by accessing a profile and viewing their bio, ratings, reviews, services, etc. I feel very disconnected with my” Pro" and this app does not allow for the basic personal connection with the Pro that I need to build a client relationship with and feel good about who's doing my job. I have no idea what they are like before they arrive at my property and half the time they don't use the apps messaging system. I want to know things like if they are a real business (LLC) operating legally in the state. Their profile names appear to only be just that, profile names they've haphazardly chosen, and not actual business names that are registered.
My last "Pro" rescheduled my service twice then came out to my property, took photos of some wild onion sprouts that were taller than the rest of the grass around it, left the property, then tried to claim that they need special equipment for "tall grass" 16"-21" and tried charging $270 to mow my lawn. This and on top of feeling pressured to tip our pros has completely and utterly convinced me to delete this app and never come back. The app has given pros a reason to not communicate with clients and charge ridiculously for basic services.
My last "Pro" rescheduled my service twice then came out to my property, took photos of some wild onion sprouts that were taller than the rest of the grass around it, left the property, then tried to claim that they need special equipment for "tall grass" 16"-21" and tried charging $270 to mow my lawn. This and on top of feeling pressured to tip our pros has completely and utterly convinced me to delete this app and never come back. The app has given pros a reason to not communicate with clients and charge ridiculously for basic services.
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Response from developer
Thank you for bringing this matter to our attention, MattNC116. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We will be reaching out to you soon to discuss our available solutions for your concern and make things right.
