LawnStarter User Reviews

LawnStarter

LawnStarter, Inc.

Lifestyle

Reviews Summary

Positive highlights

🙌

This app hasConvenient app-based scheduling

🤝

This app hasGood communication with crews

🔍

This app hasAbility to rate and provide feedback on crews

Negative highlights

🚫

This app hasUnreliable crews that frequently no-show or reschedule

🤑

This app hasUnexpected additional fees (e.g. long grass fee)

🤦‍♀️

This app hasPoor customer service and lack of accountability

🔒

This app hasDifficulty canceling or making changes to services

🚧

This app hasInconsistent quality of work performed

💰

This app hasOverpriced compared to local lawn care providers

Top reviews

Most RecentHighest RatedLowest Rated

Good Concept, Poor Execution

Al photos being used on the app is off putting. Users should be able to find out more about their "Pro" by accessing a profile and viewing their bio, ratings, reviews, services, etc. I feel very disconnected with my” Pro" and this app does not allow for the basic personal connection with the Pro that I need to build a client relationship with and feel good about who's doing my job. I have no idea what they are like before they arrive at my property and half the time they don't use the apps messaging system. I want to know things like if they are a real business (LLC) operating legally in the state. Their profile names appear to only be just that, profile names they've haphazardly chosen, and not actual business names that are registered.
My last "Pro" rescheduled my service twice then came out to my property, took photos of some wild onion sprouts that were taller than the rest of the grass around it, left the property, then tried to claim that they need special equipment for "tall grass" 16"-21" and tried charging $270 to mow my lawn. This and on top of feeling pressured to tip our pros has completely and utterly convinced me to delete this app and never come back. The app has given pros a reason to not communicate with clients and charge ridiculously for basic services.

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MattNC116

2 months ago

Response from developer

Thank you for bringing this matter to our attention, MattNC116. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We will be reaching out to you soon to discuss our available solutions for your concern and make things right.

Fraudulent Company

This company does not vet its poorly selected landscape companies. They will not help you when they destroy your yard. They will offer you $15 as a “sorry” and send the exact same person out against your wishes. When your faced with an angry individual against your wishes when you asked for the individual to not return, they will respond with AI messaging that is basically nonsensical. When all that happens and you cancel, you will get a charge anyways. When you call to dispute that charge, they say they will be willing to help if you re-subscribe. This company has some of the worst customer service, poor standards and general fraudulent experience I have ever experienced. Used to be better, not sure when they lost their way or ability to operate, but in the event you do have an issue be prepared to talk to the most poorly designed AI bot you can imagine. Your hard might grow back, but I can tell you you can find someone better you will trust more for cheaper with a 20 second google search. I did. Don’t give these crooks anymore money.

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Isaiahggxfjh

4 months ago

Response from developer

Thank you for letting us know about your concern, Isaiahggxfjh. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Do you mind emailing me at hello@lawnstarter.com with LSREVIEWS-ioS/Isaiah as the subject of your email?

Beware

If I could give it a zero star I would. If You get the right contractor it may be fine. This is an app to make money off of connecting contractors with clients. The people at the app itself are OK but they will contract with anyone willing to do a job. It’s a nice idea because you want to save some money but when the contractor comes out and does extremely unprofessional job, doesn’t do any trimming at the edges, leaves large patches of overgrown grass, and then runs over your power cord for your power washer and then says nothing to make it right you will regret your decision to sign up for this app. They Shredded the power cord for my power washer, left pieces on the front step basically giving evidence that they knew they did it then left. They did a horrible job at actually mowing the lawn plus severely damaged my brand new power washer. The company (lawn starter) offered me $20 to replace the cord which is ridiculous, given that you can’t just buy a new cord and plug it in. for something that was supposed to save me time this has cost me time and money. I highly recommend against doing business with these jokers. both times I had them come out. They did a horrible job at Moeller lawn. They also didn’t reimburse me for the cost of paying the contractors to mow.

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ddewz

5 months ago

Response from developer

Hello, ddewz. We apologize for the inconvenience this may have caused you. We already investigated your issue and have an available resolution. We would love to discuss this with you further. We will be reaching out to you soon to make things right. Thank you!

Crooks and Fleecers

I was really optimistic and excited about this service. My first Lawn “pro” showed up on the first cut did a great job and I rated him highly on the second cut. He didn’t show up at all after asking me to take our business off app. I got a new Lawn “pro” after waiting three days on the no-show. This guy also didn’t show up and then blocked me as a client without so much as a word at this point I was two weeks overdue on my grass which means it’s now 9 inches long and I’ll be charged extra to get it cut elsewhere so I tired ONE MORE TIME. Went through support got a new Lawn “pro” and again was met with demands for more money and no-shows. Except this last guy got cute and refused to drop me a client so I would be locked into his business while simultaneously refusing to come out and cut my yard. I’m now 4 weeks overdue on my lawn care. Yard is atrocious and I’ll need to pay an exorbitant fee for the excess inches all because LawnStarter employs Crooks and Fleecers and hold them to 0 accountability. Also they won’t give you your money back even when you have generous amount of documentation of their horrid business practices. They have cost me greatly and if you value your money and time, stay far far away from LawnStarter.

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Raeznbrann

7 months ago

Response from developer

Thanks for taking the time today to leave a review about your lawn mowing schedule, Raeznbrann \. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at hello@lawnstarter.com with LSREVIEWS-iOS as the subject of your email, so we can discuss the resolution we have for you.

Fine for awhile but then they damaged our truck and keep ghosting us

I used LawnStarter for years. They were fine for the most part. A month or so ago they caused damage to our car and now the mowers keep ghosting us. This doesn’t stop them from charging us still though. And LawnStarter keeps to send the same mower who caused the problem to try to show up to mow our now very overgrown lawn. They won’t pay for any HoA fines incurred from their repeated no shows either. Customer service has been directed to obfuscate and make things very tedious. You have to submit one type of claim to one department and another type to another department. So the damage to the car goes in one report, reimbursements for no shows goes to another.

Edit after they reached out to me: Your company already absolved itself of all responsibilities in reimbursing me because I didn’t report in the exact right channels in the amount of days you required.

I have multiple phone calls and messages essentially saying since I was a couple days late in reporting that you won’t reimburse over 500 dollars of damage or your contractors no showing or long grass fees or fines because of the no show.

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vic9725

7 months ago

Response from developer

Thank you for bringing this matter to our attention, vic9725. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please email me at hello@lawnstarter.com with LSREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right.

Re: great service and recommend

Friendly staff, attentive to their service, all schedules on time, always notify if there are any changes. I recommended LawnStarter to the public.

zipmind

8 months ago

Tricked into paying a massive charge

Update: I can confirm that the developer has reached out and is working to resolve this issue.
I had been using Lawnstarter for a while on and off, and it worked ok (as long as you are not picky because it’s different pros all the time and inconsistent.) Then, a month ago, a pro came for mowing, did a good job, and offered (through the app) to do a complete weeding of all my flower beds, specifying 2 hours of work, for ~$240. Given the quality of the mowing, I agreed to give it a try. Unfortunately, there was rain the next few days, which kept delaying the work. Two weeks went by, and my next mowing came around, when a different pro came by to mow, and ‘claimed’ the weeding job too (getting the $240), but unfortunately all this second pro did was spend 5 minutes with a weedwacker, leaving tons of weeds left. I would have expected Lawnstarter to give a refund for the weeding without much trouble, but after a week back and forth with their customer service, they actually claim they can’t refund me. I feel tricked and extorted.

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azupri

a year ago

Response from developer

Azupri, we apologize for the inconvenience. In light of this terrible experience, our remediation campaign seeks to turn your negative experience around and build your trust in our services again. We will be reaching out to you soon and making things right.

Tricked into paying a massive charge

I had been using Lawnstarter for a while on and off, and it worked ok (as long as you are not picky because it’s different pros all the time and inconsistent.)
Then, a month ago, a pro came for mowing, did a good job, and offered (through the app) to do a complete weeding of all my flower beds, specifying 2 hours of work, for ~$240. Given the quality of the mowing, I agreed to give it a try. Unfortunately, there was rain the next few days, which kept delaying the work. Two weeks went by, and my next mowing came around, when a different pro came by to mow, and ‘claimed’ the weeding job too (getting the $240), but unfortunately all this second pro did was spend 5 minutes with a weedwacker, leaving tons of weeds left. I would have expected Lawnstarter to give a refund for the weeding without much trouble, but after a week back and forth with their customer service, they actually claim they can’t refund me. I feel tricked and extorted.

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azupri

a year ago

Response from developer

Very unprofessional company! Highly recommend not using them!

I signed up for the service thinking it would be easy and straight forward but no it wasn’t. I had a job scheduled but the crew canceled it so they rescheduled for another day, and they never showed up. I tried to call customer service but there’s no number I could find to contact them, just email so emailed them and all I got some automated message from them. I really needed to get my yard trim so I did it myself. And 3 days later without notice they came and trimmed my yard that didn’t need to be cut. They didn’t even complete the whole yard just left half of it unfinished. I complained again and all they said was we will give you $15 off the service which I didn’t need. After that the crew charged me a “long grass” fee for $56 which is ridiculous because I had cut my grass 3 days ago and it was not even long. I will never use them again and will steer people from using them!

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Shah2122

a year ago

Response from developer

Shah2122, we’re so sorry that your experience did not match your expectations. This is on us. We hope we could make it right. Please let us make it up to you. You can email me at hello@lawnstarter.com with LSREVIEWS as the subject of your email, so we can discuss the solution we can offer you.

Use another service

We opted to try to help husband and son have help in summer to mow yard, which needs to be done weekly due to summer plans.
First mow experience was fine, I did see they have a 3 cut min. Which was fine. We pushed back service a couple weeks as we mowed ourselves but wanted to utilize especially around vacation weeks. We had a service set for 7/3-7/4, I kept getting messages from my crew rescheduling due to weather, then personal reason, then by 7/9 a new crew was assigned.
This crew pulls up to our lawn Wed 7/12, marks that our lawn is not ready to be mowed and rescheduled it to next day, which mind you has not been mowed since 6/27 and was scheduled on 7/3 to be mowed.
When they had not mowed by Thursday afternoon I called, customer service had set a one time reschedule with another new crew the next day.
Come the next day no cut, Saturday 7/15 (now 12 days later) no cut I messaged crew to make sure they were planning to come today, and responded we are scheduled for tomorrow. Which at this point idk what to believe. Seems like this service needs to work on communication with crews and having crews that are more honest and trustworthy if they are going to be the app that represents them.

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Don’t use!!!

a year ago

Response from developer

Thanks for taking the time today to leave a review about your lawn mowing schedule. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at hello@lawnstarter.com with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you.