Not Worth the Risk!
I never write reviews unless I think it’s absolutely necessary that people are warned about a product or service. LawnStarter is a service that I would highly advise against using. You are randomly assigned a lawn care provider and if you are lucky and get assigned a good provider, you might be okay. Our first provider or two were good, but they get reassigned without warning or explanation. Our last provider was horrible. They lied about our grass being over 6” so they could charge a “long grass fee.” For our second mow, we asked them not to come since our grass hadn’t grown yet. They lawn team confirmed they wouldn’t come, and then still came and charged us. When I contacted customer service about the most recent issue, they were rude and unhelpful. I would strongly recommend that you stay away from this company unless you’re willing to risk frequent schedule and team changes, unfair charges, and rude/unhelpful customer service.
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LawnStarter is a NonStarter: DONT DO IT
Update: they finally did send me a text. They said “I got permission to give you a mow for just $19. To accept this offer follow this link”. But the link just goes back to the sign up page. I texted. Waited hours, no reply. I tried to call the number, as it appeared to be local, but I got an automated recording. They have already lost my business before they even had it.
This “service” is totally bogus. Don’t waste your time.
Got an incredibly high quote- twice as much as I’ve ever paid for lawn service. And that was just for a basic mow. My yard isn’t even that big, but due to my asthma I can’t do it myself.
It gave me an option to speak to someone and said they’d call and email me ASAP, but a full day later- no contact. Now the app isn’t working. DONT WASTE YOUR TIME. The other reviews of people who had service were not so great either. A lot of inconsistency and poor work. Better off to hire the neighbor kid and just support local biz (of verified, well rated providers).
This “service” is totally bogus. Don’t waste your time.
Got an incredibly high quote- twice as much as I’ve ever paid for lawn service. And that was just for a basic mow. My yard isn’t even that big, but due to my asthma I can’t do it myself.
It gave me an option to speak to someone and said they’d call and email me ASAP, but a full day later- no contact. Now the app isn’t working. DONT WASTE YOUR TIME. The other reviews of people who had service were not so great either. A lot of inconsistency and poor work. Better off to hire the neighbor kid and just support local biz (of verified, well rated providers).
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Worst service I’ve ever endured
I don’t even know where to start...I signed up for weekly service. The first time they came out the crew didn’t finish edging due to “equipment failure.” He said he’d come back the next day to finish and never showed. I figured not a big deal I have weekly service and he’ll be back in six days...16 days and an ungodly number of emails later, someone finally shows up at 6:30pm. He didn’t bring a bag even though they said he would bag my 13in grass clippings (which they tried to charge me $15 for), his mower didn’t work and he had to use mine and he obviously couldn’t finish because he ran out of daylight. I cleaned the grass clippings off the driveway and sidewalk myself. He did, to his credit, come back the next afternoon to finish, but had to edge by hand because his trimmer didn’t work. You can imagine how that looks. Their solution was a $15 credit towards my service...that’s not even a dollar a day between service dates and it’s most certainly not adequate for the level of service I received. And through all of this I don’t think I communicated with the same person twice. There is zero internal communication on their end when it comes to customer issues and accounts. And the app is unusable. Clunky, redundant and clearly no one pays any attention the the information they ask you to provide (except for payment information). @#^% LawnStarter!
P.S. I have NEVER left a bad review online until this encounter.
P.S. I have NEVER left a bad review online until this encounter.
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