Terrible
I wish I could give zero stars. I signed up on a Mon, received the providers info with him coming to mow my yard on Wed for $19. I was very happy to hear. Wed, no one came until about 6:00 pm. The guy got out of his truck, walked the front of my yard, inside my privacy fence, walked the side of my house and took pics. Got back in his truck and sat for 30 min before driving off. I then received an email from LawnStarter that the provider had experienced a problem and would be back tomorrow. An hour later I received another email that he couldn’t do the job and they would find me another provider and it would be Mon. No, I do not recommend this company at all. The rep told me this is common for providers to cancel jobs. Meanwhile my grass is still growing.
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IT’S A TRAP
Horrible app. Customer service over the phone is very sweet, however so much is promised without any follow through. We moved into a house that had been vacant for months, so the grass was just a little long. Called lawn starter, they sent someone on a Monday, the worker said he couldn’t do it and that we’d need a “clean up crew.” Then he promised he’d be back Wednesday- no show. Called lawn starter, was on the phone for over an hour, got disconnected, called again and nothing had been saved in their system. They finally said someone would be out on Friday. Come Thursday, I spoke with the vendor who would be coming out, and they said Friday would be impossible. Three weeks of this non-stop BS, and now we will be charged over $80 for an overgrown fee because now the yard is horribly out of control. Do not use this app, call a lawn service company directly.
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Your App can be annoying
I requested to pause the subscription in December thinking that was only for the lawn mowing. But when my subscription got paused, my pending job requests (acorn removal) and pending quote requests (tree trimming) also disappeared and was confused as to why. Other than lawn mowing, other services would still be needed in fall/winter months so I don’t understand why pausing a subscription pauses everything else. I then Re-requested the acorn removal and it showed my quote was pending for April 2020? But I wanted the removal for December or January. Your app should at least give that option and not assume pausing subscription pauses everything! I emailed your company to change my quote date and got a response they’ll check with a crew but haven’t heard anything further. It still shows quote pending for April 2020. Also it would be nice if I can see a history of my conversation with your customer service when they respond via email so I know what my original request looked like. Another feedback regarding your app is when I receive a response from your crew when they don’t show up for that day’s service and attempt to reply later on in the day, it blocks me and says that isn’t my current assigned crew. I don’t want to respond to a whole different crew who has no idea what my request was for. I had services cancelled 4 different times.
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Great app, terrible lawn service
The concept of this app is fantastic. I love being able to communicate on it and schedule lawn services and other things I may need. It’s very convenient. However, there HAS to be a better way to ensure that the lawn care crew’s they select are reliable. I’ve had a terrible experience with the crews rescheduling constantly and just not showing up and marking a job as complete. There are ways that lawn starter will compensate you for this which is great but why can’t I just have a reliable crew to start with?? It’s so frustrating because I love the concept of the app but I’m no longer going to use it because of the bad experience I’ve had with the crews sent out.
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Worst Customer Service
I have had problems from the beginning with the mower is not showing up. There's not a number you can call or you have to email the site. Multiple people will respond to the app through emails even through text messaging however they ignore your requests.
I have to say the service itself is mediocre but it's not expensive so I just accepted it. For example they blow dirt and grass all over my walkway and patio and leave clumps of grass. But at least they mow the lawn.
This last time they didn't show up on either of the schedule days. Very frustrating when I have to leave my gate open and can't let my dogs outside then they don't show. I emailed to cancel the service for the rest of the week. I made it clear I didn't want them to come back for two weeks. Did they respect those wishes, no. They sent someone out on an unscheduled day anyway. When I emailed to complain their solution was to send a second crew out the very next day! It makes absolute no sense.
After this I canceled my service altogether. Did I get a email telling me they're scheduled in two weeks! I have responded that if the crew shows up I will call the police and report them for trespassing. I just don't understand but I can tell you it's the worst customer service I believe I have ever experienced.
I have to say the service itself is mediocre but it's not expensive so I just accepted it. For example they blow dirt and grass all over my walkway and patio and leave clumps of grass. But at least they mow the lawn.
This last time they didn't show up on either of the schedule days. Very frustrating when I have to leave my gate open and can't let my dogs outside then they don't show. I emailed to cancel the service for the rest of the week. I made it clear I didn't want them to come back for two weeks. Did they respect those wishes, no. They sent someone out on an unscheduled day anyway. When I emailed to complain their solution was to send a second crew out the very next day! It makes absolute no sense.
After this I canceled my service altogether. Did I get a email telling me they're scheduled in two weeks! I have responded that if the crew shows up I will call the police and report them for trespassing. I just don't understand but I can tell you it's the worst customer service I believe I have ever experienced.
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Such a Hassle
I signed up for service over the phone. They scheduled it for a Tuesday. The crew cancelled or rejected so appt was changed to wed-thurs. A crew rejected/cancelled it again. Then a 3rd crew “Omar Austin” came out to my house, took pictures of my property and then sent a requested quote for $6 more saying he can come back this weekend if I accept it. I rejected that quote because LawnStarter had quoted me and I expect the crews they use to stick to that.
The app then put my service on seasonal to resume 7 months later so I called. After they did the song and dance they said they would schedule their top crew who can come out sometime between Fri-Mon. Then she tells me it’s Omar Austin! The same guy who wouldn’t do it over $6 but had the time to come out and take pictures of my property!! Do they not have records of the communications done through the app between customer and crew? What a joke!!!
The app then put my service on seasonal to resume 7 months later so I called. After they did the song and dance they said they would schedule their top crew who can come out sometime between Fri-Mon. Then she tells me it’s Omar Austin! The same guy who wouldn’t do it over $6 but had the time to come out and take pictures of my property!! Do they not have records of the communications done through the app between customer and crew? What a joke!!!
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Unqualified and Inconsiderate
I had bi-weekly service for approximately 3 months in the Charlotte, NC area. The “crews” were usually some dude with a lawnmower in the trunk of his car. 4/6 times they were at least one day past the scheduled window of service and the work was shoddily completed (whole patches of grass missed, no trimming of edges or surfaces, etc.).
My request for an additional weed removal service went ignored for 2+ weeks even though they promise it 24 hours after your next service window. When it was finally quoted and agreed to, it was marked complete and I was charged even though no work had been done.
The icing on top was the broken window. Some Dude #4 showed up to mow my yard an entire week past my scheduled date, charged me a high grass fee and broke a window. This is the second time a crew damaged my property in 6-7 services. I filed a support complaint and am awaiting resolution but have cancelled any future services.
In addition to the terrible service and unqualified workers, the app itself is pretty badly designed. It’s clunky, hard to navigate and only works about 50% of the time. My support interactions have been okay, but there’s no continuity and I’ve talked to a different person each step of the way for every issue.
My request for an additional weed removal service went ignored for 2+ weeks even though they promise it 24 hours after your next service window. When it was finally quoted and agreed to, it was marked complete and I was charged even though no work had been done.
The icing on top was the broken window. Some Dude #4 showed up to mow my yard an entire week past my scheduled date, charged me a high grass fee and broke a window. This is the second time a crew damaged my property in 6-7 services. I filed a support complaint and am awaiting resolution but have cancelled any future services.
In addition to the terrible service and unqualified workers, the app itself is pretty badly designed. It’s clunky, hard to navigate and only works about 50% of the time. My support interactions have been okay, but there’s no continuity and I’ve talked to a different person each step of the way for every issue.
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Awful awful awful
When I signed up I wasn’t able to get service very quickly. I was told the crew would be out between Wednesday-Thursday of my service week. Wednesday came around and there was some rain at the very end of the day. My provider canceled due to inclement weather and instead of that Thursday, I was told Saturday or Monday. Our grass was getting out of control. Each day got taller and taller so I asked if they could come Friday. I was told yes. On Friday I contacted the crew and they said they would be out soon (this was around 9am). They showed up at 6pm. When they showed up they told me the grass was too long and they couldn’t do it, so they left!!!!!! He didn’t even apologize for wasting our time. I had even discussed with him that the grass was long and i was aware the app charges a fee for overgrown grass. He said the weeds were waist high which was not true although it was tall. Never again with this app. I do not recommend! Unless you’re okay with people canceling and rescheduling... and then not even providing the service at the end of the day!
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Issues
It’s convenient. The first few weeks I had it were relatively trouble-free. Easy to setup and has a relaxed approach to lawn care for people like me who can’t bother with mowing. However...
The first crew I had kept rescheduling over and over again (meanwhile my grass is growing to become an eyesore to the neighborhood). I finally confronted the crew about this and he said that the reason why was because they’re understaffed and stretched thin. I had my crew changed immediately and am waiting to see if more issues arise to make me terminate the service. Lawnstarter seems to be a fairly new practice and it’s clear they have lots to learn. They may improve but as it is now, I cannot recommend Lawnstarter to anyone else.
3 stars.
The first crew I had kept rescheduling over and over again (meanwhile my grass is growing to become an eyesore to the neighborhood). I finally confronted the crew about this and he said that the reason why was because they’re understaffed and stretched thin. I had my crew changed immediately and am waiting to see if more issues arise to make me terminate the service. Lawnstarter seems to be a fairly new practice and it’s clear they have lots to learn. They may improve but as it is now, I cannot recommend Lawnstarter to anyone else.
3 stars.
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Great idea, bad execution
I’ve had this app since the end of last season. I thought the convenience of being able to schedule lawn services would be great. While I still think it has potential, there are things to know.
The crews that handle the cutting are subcontracted by LawnStarter. Because of this, thief reliability will be hit or miss. The crew I had was unreliable. They would never show at the scheduled time and wait to communicate the reason until after the window had elapsed. The first cut I was supposed to have for this season was marked as complete and the crew never showed. While this was quickly rectified by LawnStarter, and the crew came out the next day, they never returned.
You can only communicate with the crew via the application. The interface for this is awful, and it is incredibly difficult to find in the app.
The crews get rated for each job. You have no way of seeing these reviews, nor selecting a different crew if you are not happy with the one you are assigned. It is difficult to get a new crew, and can only be done by communicating with LawnStarter.
Ultimately this has turned out to not be a great experience for me. After nearly three weeks of my crew coming up with reasons to not cut my grass, I have terminated my service with this company. On the plus side, they do make it easy to do that.
The crews that handle the cutting are subcontracted by LawnStarter. Because of this, thief reliability will be hit or miss. The crew I had was unreliable. They would never show at the scheduled time and wait to communicate the reason until after the window had elapsed. The first cut I was supposed to have for this season was marked as complete and the crew never showed. While this was quickly rectified by LawnStarter, and the crew came out the next day, they never returned.
You can only communicate with the crew via the application. The interface for this is awful, and it is incredibly difficult to find in the app.
The crews get rated for each job. You have no way of seeing these reviews, nor selecting a different crew if you are not happy with the one you are assigned. It is difficult to get a new crew, and can only be done by communicating with LawnStarter.
Ultimately this has turned out to not be a great experience for me. After nearly three weeks of my crew coming up with reasons to not cut my grass, I have terminated my service with this company. On the plus side, they do make it easy to do that.
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