Pointless
Both my kids have strep throat and I have a sore throat with white spots and they can’t prescribe me antibiotics. What a joke.
Slow
In the middle of my telehealth appointment the app slowed to a crawl and typing was nearly impossible. iPhone 14 Pro. Terrible experience. Please fix it asap.
Terrible Experience
When i registered i was told i would not be charged until after i spoke with provider. This was not the case. The provider refused to treat me and then did not know how to help me get a refund or contact customer service. Awful experience. I will be
Letting my employer and BCBS know what a terrible experience 98point6 was overall.
Letting my employer and BCBS know what a terrible experience 98point6 was overall.
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Poor provider quality
Reached out to there support team as the “health care professional” who assisted me, denied my request and milked the clock until it could be considered an appointment. Never got a response back for help making the situation better and still got charged when no help was given.
Used to have decent care.
Doctors just tell you to go to urgent care now instead of actually helping. They give you a diagnosis but no help. Wasted my time and money. I used to recommend this app, but I will make sure I suggest some place actually helpful.
Not able to download
Can’t download the app on my iPhone 16. I can download other apps
They don’t care about you
You fill in specifically what you are looking to get out of your appointment and they don’t care. Useless team. Will not use again.
What’s the point
I just wanted a note to provide my employer to document my eye strain. They said they can’t provide it because they can’t see me… of course they can’t see me it’s a virtual appointment. If that’s the excuse what’s the point.
Broken
App will not let me start a visit after an incompetent doctor helped me.
UI is bad
It’s difficult to find precious conversations and the UI needs an overhaul.
Waste of time
They will just refer you to a Dr. waste of time and money
Waste of money
They are just going to refer you to an urgent care. Don’t waste your time or money, especially if you need antibiotics for sick children.
AWFUL They Take Your Money and Refuse Care
A complete waste of my time. Why even offer this service if all you are going to do is refuse care? I was cut off from the conversation and kicked out before I could even read the rest of it. You give awful “care” to your “patients”. Idk how you’re even in business when you hire incompetent people like the doctor I had.
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Waste of time and money
I had a very simple issue, and after answering a long list of questions and paying $40, the doctor they connected me with immediately said they couldn’t help me and to go in-person. She didn’t even ask follow-up questions. Don’t waste your time.
Cannot get in
The app asks for your phone number and then sends a code. I have entered the code they send several times, and just get a message saying something went wrong and that is it. No choice to do anything else. I have reinstalled the app, restarted my phone, had the code sent several times, and always the same error message. I used this app years ago and it was great. Now I need a doctor, and I’ve spent two days battling the app and cannot get any help or customer service.
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Broken
Tried to use the app at night and it appears that it just does not work. I can’t even get past the user registration step 1. Will let our HR team know that they are paying for a terrible product.
Waste of time
Absolutely not worth using does no good to send me an email after this rating was left you people are still scam. Artist you take money money from the insurance company and the consumer and provide no service clearly by all the one star ratings you have a problem and should be shut down and removed from the Premera website.
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Awful
This is a failed attempt to use AI for healthcare. The “doctors” may not even be human and if they are they have no bedside manner. You have to answer a million questions to even get to the doctor and none of the answers are saved and when you finally do get to a provider it is a chat and they are clearly chatting with multiple patients at once. If you need actual medical help do not use this service.
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Waste of time
Doctor told me adults don’t get strep. I’ve worked with children as a daycare owner for almost 20 years and gotten strep from them plenty of times. I now need to go to urgent care which I don’t have time for and will cost more. I have a teen and a young adult living in my house who both went to urgent care and tested positive for strep this week. I also have an employee at my daycare who is 60 and tested positive for strep last week. I have now started symptoms associated with strep. Terrible waste of time and the doctor ended the conversation when I disagreed with his diagnosis of pharyngitis that he said should be treated with tea and honey. Just a terrible service. First experience with this app recommended by my insurance and I do not recommend it to anyone else.
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Terrible
Provider did not care - awful service, repetitive instructions that were not helpful. Do not waste your time with this joke of a service
