Leave a Review Heyday Skincare
Worst app
I should have gift cards that show up
In my account and they are not there. I can’t tell if this is the apps fault or if it Heyday’s issue. Heyday also seems very prone to “mistakes” like this so it may be on their side instead of the app makersHello2018willbegreat
Developer Response
Hello, and thank you for your review. We apologize for any trouble you've been experiencing with the app. We would love to have this functionality in our app, but the vendor we use for sales and gift cards does not support in app gift card management. We are pushing the third party vendor introduce this functionality and will be integrating it into the app as soon as it becomes available. If you have any thoughts or ideas to improve the app, you can email us at anytime at appfeedback@heydayskincare.com. We are always listening. Given the functionality you requested at this time is not possible, if you would consider adjusting your review to what the app currently offers, that would be greatly appreciated! We are always standing by to help. Please reach out anytime for further assistance. Thank you for your time and feedback. - Heyday TeamUsed to love this app, now it crashes & wont open
For the past month, I haven’t even been able to open the HeyDay app on my iPhone. It crashes immediately and closes, over and over. I even deleted it and reinstalled and it’s the same thing. Did HeyDay discontinue the app??alcampbell22
Developer Response
Hello, and thank you for your review. We apologize for any trouble you've been experiencing with the app recently. This was known issue on our side for some users that was resolved in a previous update. If you are still facing any further issues, It would greatly help us further address the issue if you can email appfeedback@heydayskincare.com. If you are no longer facing the issue and would be willing to adjust your review, that would be greatly appreciated! We are always standing by to help. Please reach out anytime for further assistance. Thank you for your time and consideration. -Heyday TeamNo longer works/consistently crashes
I used to really like the HeyDay app - it was easy to book facials and make scheduling changes. Then a couple of months ago, it seemed to not reflect on the store’s website when I rescheduled an appointment, which led to some confusion. And now it won’t even open - just crashes and closes every time I click on it?! Even tried removing and reinstalling and it’s still crashing. Is HeyDay discontinuing this app??Show lessCan’t open
App is crashingamalitta
Developer Response
Hello, and thank you for your review. We apologize for any trouble you've been experiencing with the app in recent days. This is a known issue on our side for some users that we have been actively addressing. While we address the cause of this issue, the best and fastest way to resolve the crashing issue is to delete the app entirely from your device and re-download it from the App Store. At this point, you should be able to sign in and use the app as expected. If you are still facing any further issues, It would greatly help us further address the issue if you can email appfeedback@heydayskincare.com with the email associated with your Heyday app account. If you are no longer facing the issue and would be willing to adjust your review, that would be greatly appreciated! We are always standing by to help. Please reach out anytime for further assistance. Thank you for your time and consideration. -Heyday TeamApp crashes
Unable to open.Crashing
When opening the app, it crashesApp Is Not Good
This app has made me missed my appointment! It says my appointment is at 5:40 PM and I got an email today to confirm for 5:30pm. Last time it happened to me and I was on my way and they called me to tell me I was 10 minutes late and had to cancel my appointment. Luckily they didn’t charge me for the technical no show but it was so annoying my aesthetician was booked and had to wait two more weeks to get my facial.Show lessScorpio Kitty
Developer Response
Hello, and thank you for your review. We sincerely apologize for any inconvenience you experienced with the Heyday app. This was due to a bug into our booking systems appointment time API. The issue was resolved earlier this year and the app should reflect accurate appointment times moving forward. Heyday will never charge you for any mishaps due to technical difficulties. In the future It would greatly help us locate and resolve any issues you are facing by emailing appfeedback@heydayskincare.com with details on your specific issue. Our tech team is standing by at all times to assist. If you are no longer facing issues with the app and would consider adjusting your review, that would be greatly appreciated. Thank you for your time, patience and consideration. - Heyday TeamGreat idea, poor little execution.
Would love for this to work. When I login (for months now) it shows my name and linked to my membership but none of my details come up. I can schedule an appt but that’s about it. It doesn’t even show my appt. In future that I scheduled through the app. I’ve asked about it in store and emailed with Heyday but nothing has changed. I guess the only change of note is that the app crashes immediately now when I open with recent update. Room for something great here but not even close yet.Show lessNPPNYF
Developer Response
Hello, and thank you for your review. We're really sorry for the trouble you've experienced with the app so far. It would greatly help us locate and resolve the issue you are facing if you can email appfeedback@heydayskincare.com with the email associated with your Heyday app account. We will be sure to get this resolved for you as soon as possible. Thank you!A few snags but Heyday support was awesome
The app is not 100% self service so I ran into a few snags when I tried to update/ correct my profile. Heyday support responded quickly and worked with me until all of the issues were resolved. Heyday is an amazing company overall. My esthetician is absolutely fabulous and so is the customer service.Show lessDropDeadDivah
Developer Response
Hello, and thank you for your review. We sincerely apologize for any inconvenience you experienced with the Heyday app. It would greatly help us locate and resolve the issue you are facing if you can email appfeedback@heydayskincare.com with the email associated with your Heyday app account. Your time, feedback any additional information you can provide is greatly appreciated. We will be sure to get this resolved for you as soon as possible. Thank you!Love this app, love Heyday!
The app is so easy to use and makes my life easier when it comes to booking and rescheduling appointments! My aesthetician was lovely and she left notes reminding me to use cleanser, which I could see right on the app so I had no excuses to not use my new cleanser.Shiva_shiva09
