To Everyone at the First Merchants Bank:
First Merchants Bank was the very first bank that I opened my checking account with, when I moved back home from Texas. My parents had use the Bank in Summitville IN their whole lives. The men and women who work at First Merchants are caring and always make you feel welcome. They also will go out of the way to make you feel pleasant and comfortable when visiting the bank. The are very helpful in explaining things if you are having problems! That I appreciate very much. I bought my first car through First Merchants. I would recommend them for anyone who is looking for a good bank to do Business with!
I would like to say THANK YOU, for helping me through a difficult time, and giving helpful ways to straighten it all out! DSE
I would like to say THANK YOU, for helping me through a difficult time, and giving helpful ways to straighten it all out! DSE
Show less
A full resource
I used the previous version to remotely make deposits and monitor transactions. These features are even better with this new version. There are an other features to help manage and make the most of your money. Combine this with the best bank and my finances have never been better. I only wish there was a branch a little closer to home.
Show less
Best bank ever
Ever since I opened an account with First Merchants Bank, they have had been advising me on things like possible fraudulent transactions people were trying to hack my account with. They are very knowledgeable on these things. If you want a bank that has you covered, count on First Merchants Bank. Not to mention a very friendly staff of people.
Show less
Would love to love it
The app, much like the on-line experience, is far inferior to every other banking institution I do business with.
Although this version may be slightly improved from a usability perspective, I am still unable to view all of my accounts. All I’m asking is to have visibility into the accounts open at this institution, and it seems to be an insurmountable task.
Hours spent with customer service have not yielded results,
There are other banks out there with better rates, tools and problem avoidance/resolution capabilities. My recommendation is to steer clear of First Merchants Bank.
Although this version may be slightly improved from a usability perspective, I am still unable to view all of my accounts. All I’m asking is to have visibility into the accounts open at this institution, and it seems to be an insurmountable task.
Hours spent with customer service have not yielded results,
There are other banks out there with better rates, tools and problem avoidance/resolution capabilities. My recommendation is to steer clear of First Merchants Bank.
Show less
Merchants, mobile app.
I have trouble making online deposits you have to keep taking pictures of the check over and over again. Also printing, the bank statement takes forever for the review statement to come up.
The mobile app has improved, I don’t have any trouble making a deposit.
The mobile app has improved, I don’t have any trouble making a deposit.
Good app design
I think the new app design is a big improvement to the previous version. All the functions I’ve tried to use work well. One area that might be able to be improved would be app speed. It takes a couple seconds for things to load… which is still pretty good.
First merchants app
The app is pretty useful, I especially like the fact that you can see an image of any checks you have written when you click on the transaction. I do wish they would have kept the calculator functions from the old app. I especially miss the loan calculator.
Like most everything about it EXCEPT the change made to taking a picture to deposit a check.
I would give it a 5 star for everything except the process for taking a picture of the check. You have made that so difficult that 98% of the time it rejects your picture. If I was rating that aspect alone I would give that 0-1 star. So I guess if I have to balance that out I would give it overall 3 stars.
Please consider correcting that aspect.
Thanks!
Please consider correcting that aspect.
Thanks!
Show less
If it’s not broke don’t fix it!!
The new mobile banking app is HORRIBLE!!! My ability to use Face ID disappears, eventually I see face ID at the bottom of the screen, I’ll activate it and put my password in, tells me my password is wrong, so I have to reset it. It may or may not work. And then I get locked out. I have to call the bank. I have been a customer for years, and the old app worked just fine. I don’t have the time or patience to keep going through this. Fix the problem, or I will by using another bank.
Show less
Isn’t as easy to navigate
In the old app you could go straight to bill pay. Instead of going through the side menu. Also I’m not able to find a way to delete a payee directly from the app like you could with the old style. Zella at the bottom is pointless for me and there needs to be a way to set shortcuts that you want at the bottom instead of what the app provides.
Show less
