Not good
The app will not link to my account, so the representative set it up as first name last name. Even though it uses my online login, it still doesn’t reflect my name. Champs was unable to help me link it to my account. I cannot sync my vip number. It is slow to respond. I’m just really frustrated with the whole process right now. I was on the phone over an hour and a half trying to get some assistance (wait time was 1hour), still no resolution.
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First time order
This is my first time order I tried ordering my son a backpack for school 15 minutes later my card still would not go through I was proud to call customer service to complete my order put it this way I made up making a strawberry cheese pie the whole entire time I was on hold waiting for customer service all together between ordering online and customer service on the phone it took me 45 minutes just order a bag I still have not gotten nothing from the company stating that my order was processed or it was even being prepared to ship
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Worst service ever
Man where do I began.... ok so after I place an order, waited a week call champs they told me “oh the store that u placed an order with there printing was down that’s y u didn’t receive any tracking information” so I was lik “when was someone going to tell me”? They Apologize and Assured me that they will find me another store with the item in question, so they put me on hold. So I’m thinking yea I just got lied to cause if it’s a printer problem y do u half to find another store that has the shirt???..... so she came back on the phone after calling every store in the area and found one in California, so I ask for a Confirmation number as well as tracking number... she said I will get it in 24hours in my email I was like ok cool. Two more days go back after a week & a half of waiting... so I called to today and ask again. Apparently California never shipped it but on top of that... they misspelled my name so I never got an email of Confirmation... smh 🤦🏽♂️ worst service ever... so I’m currently waiting for my shirt.
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Orders don’t get on time
I placed an order on a Saturday and paid for a one business day express shipping so I could have a pair of Nike’s as a birthday gift. It’s Wednesday and I still don’t have my package. I called customer service and they told me my order wasn’t received until Tuesday afternoon. What’s the point on making a n online purchase paying for express shipping if they won’t get your order till days later? They did said they will refund the express shipping cost Wichita is irrelevant of this issue... I ended up without the birthday gift!!! I don’t recommend purchasing through their online store. Specially if you need this item for a special occasion or a last minute gift.
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Less than desirable service
Order two pairs of shoe online to be sent to my employer, received an email that my order was canceled due to not verify my payment... I called the verification of payment number and they basically told me they didn’t have access to tell me why my payment didn’t go thru... Really frustrating trying to spend north of $300 because none of the stores in my surrounding area have size 13... really champs your better than that... you have a third party verifying your sales with NO information to resolve any verification issues. Loss of revenue!!!
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Login issues
Major issue when you click shop it used to automatically sign you into your account but now it tries to but gives an error message saying that it can't and you have to sign in manually. Very annoying, and can potentially cause you to not be able to purchase sneakers properly. Please fix! Also performance and stability issues are present.
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Poor site
You have the slowest site I ever used in my entire online purchasing experience. I already put all my 5 orders in my cart after a long hours of waiting but when I checkout—boom I was placed on standing room!...and it says I have to wait due to big numbers of shoppers in line. I waited several hours for my page to be refreshed but nothing happened. This is unbelievable really. Your rate is 0 not even 1. I just tap 1 to be able to direct me to page where I can write this comment.
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This app doesn’t help
I just got the app today and I’m already annoyed. Like literally I have to keep logging in. Then it just suddenly stops working. I can’t even pick the size of the shoe because it’s blank. Even when I pick a shoe I can’t go back and continue from where I was looking I have to start alll over again which is highly annoying. Then sometimes the app just goes black and I have to exit out and start all over again. Honestly I’m better off in the store.
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Easy to use
Never had a problem using this app. Keeps track of my VIP. Would like it to be a little more seamless with keeping my coupons in the app after my in-store purchases rather than holding on to my receipt, but that's all. Everything else is solid.
It's works
I have no issues with the app, I just choose multiple locations with the launch so far I'm good getting selected.. just gonna wait until Christmas and we will really see if I get lucky with those bigger shoe launches
