Quality
I’m not sure if Champ Sports is aware of this issue. Every time I order a pair of sneakers from them, my order gets to me within a good 3 days (which is good) BUT my sneakers always look like they’ve been super glued in some areas and there are some minor tears around the shoes...it’s kind of frustrating because if I’m paying $170 for a pair of sneakers, I want it to look as fresh, new and clean as it looked on the app/site. I ordered a pair of Nike Air Max Plus’s and they came looking alright, all around the shoe looked like it was superglued and some spots weren’t even fully dry 😭...not gonna lie I’m kind of angry and don’t think I’m going to purchase from Champs Sports anymore (this isn’t the first time I’ve ordered a pair of sneakers from them, and I received them looking not to well)
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SCAMMMM
Ordered the same thing two different times because they canceled my order the first time because I messed my email up but everything else was correct which still makes no sense then I ordered the same stuff again just to see if it was a mistake n these mf are gonna cancel my order again talking about “are website had a malfunction” how do you as a company continue to let this happen just frustrating because now I have to wait about a week for them to give my money back to even try to get the stuff I wanted from a different website big lesson learned DONT SHOP AT CHAMPS ONLINE THEY WILL LITERALLY TAKE YOUR MONEY AND MAKE YOU WAIT TO GET IT BACK
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Never email companies!!
I had problems in the past with trying to email companies and it takes so long. So I started calling, especially when my card was charged. I’ll NEVER wait for an email, EVER again. Calling is easier, faster and you see results quicker instead of waiting on responses thru an email. NEVER wait on them to do anything when it comes to YOUR money. You need to make that move and get your money back. IDGAD if I gotta talk to the president of the company, somebody gon tell me something!!
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Highly disappointed
A week ahead of some of the hottest sneaker launches of the year, you all decide to roll out a new FLX program and reset all rewards points for people who have spent thousands of money with your companies. I buy at champs, footaction and footlocker ... you guys gave me 3k points which isn’t enough to get the max head start which requires 11k per shoe?! We have to spend money to get head starts and lose them even if we don’t win the shoe???? Are you out of your minds!!!! This is unacceptable. And truly feels like a scam. Andddddddd I lost about to 19 $20 off coupons. Livid. This is disgusting. I specifically supported your company the past year to get a leg up to get shoes that I actually wanted next week. And the app barely works now just trash
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Raffle Registration Disasters
These Footlocker, Champs, and Footaction apps are nothing but New Release Launch Raffle Disasters! Every time there has been a New Limited Edition Raffle release these last couple of weeks/months. The app starts acting crazy. It doesn’t always allow me to make changes in the edits. It won’t acknowledge when I switch from my account to my son’s account. Meaning it won’t save/register for both accounts when we login and logout. I would rather go back to the instore raffles. Or register for raffles like Snipes formally known as KicksUSA.
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Rip off
I order Air Jordan 14 same time they drop. Got confirmation email and every. Just for 3 days after to get email that it is no longer available. Like that makes no sense and all the customers service lady keep say was she she can’t get me a item that is no longer available but when I order them it was. I could have gotten them somewhere if that was the case but they send me a email stating my order was completed . Bad customer experience and extremely disappointed. That was a gift for someone
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Sizes be out of stock even with availability options open
Every time I would go to order a pair of shoes that suppose to be available, I would get a notification message saying that the item is out of stock. My issue is the fact that I know the ones that’s suppose to be out of stock because the size would be faded out and u can’t click on it. When it’s unfaded and I click on it meaning that it’s suppose to be available. I shouldn’t get no message saying they’re out of stock and this is not with just one size, this was with a few supposedly available sizes and I continued to get the out of stock message. So I will be deleting the app because unlike other apps footlocker, Nike etc if I click on a size that’s open for availability and try adding it to my cart, it will actually get added. Instead of the out of stock message popping up. So this is definitely an issue that needs to get fix.
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Online order cancelled
Placed online order on 12/19 order was placed funds were withdrawn from my bank account on 12/23. I received email notifying that order was cancelled 2 days before Christmas. Item out of stock no longer available and now I’m unable to purchase shoe. Very bad experience shoe stock information should be updated as it is an inconvenience to have to wait for funds to be credited to bank account. Coupon was sent in for $15 but excludes the shoe type that I prefer. Horrible experience my daughter was expecting this as a Christmas gift!
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Pure convenience
Misplaced my receipt and was bothered by the fact that I had a reward and couldn’t find it. I was able to obtain the reward through the app.
~I already had a log in account at the time, not sure if that makes a difference~
~I already had a log in account at the time, not sure if that makes a difference~
SCAMS!!
I ordered two pair of sneakers and never recieved a confirmation email and I went back to the app to check if my order would appear in the history and it said I don’t have any orders yet. So I said ok I’ll wait a day and maybe I’ll get the email by then. Two days flung by and I still haven’t recieved anything! My card was charged and is still processing from Champs! I emailed customer service and it took them two days to reply and they said their sorry and they got my order but due to technical malfunction it approved my address and it can’t be shipped to the address I provided and if I could like to change it, they would have it shipped out. This is nonsense! I emailed them back and told them to cancel my order and I would like a refund. Almost a week going by and I haven’t heard back from these scams yet! I sent out a zillion emails and haven’t gotten any yet from these people! Worst service ever! I will not be shopping here again! I’m going back to Footlocker, they don’t do nonsense like this. My order usually reaches in less than a week!
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