Manage your device insurance and get support for your covered mobile phone or gadget. File claims, access troubleshooting guides, and receive industry-leading assistance.
What We Love
- π Fast claim processing and next-day delivery
- π Easy app navigation and setup
- β Comprehensive coverage for multiple gadgets
- π³ Convenient monthly payment through Barclays
- π― Quick repair scheduling and technician visits
- β Excellent customer service (when responsive)
Room to Improve
- π Extremely poor customer service responsiveness
- β High excess fees (Β£49-Β£150)
- π« Frequent claim rejections on technical grounds
- β±οΈ Excessive delays in claim processing (weeks to months)
- π§ Replacement phones often refurbished or faulty
- π Unreasonable documentation requirements
- π° Overpriced premiums relative to coverage
- π« Non-genuine replacement parts used
- π Constantly changing terms and conditions
- π Difficult to reach support by phone
- β οΈ Misleading policy coverage descriptions
- π¨ Poor user experience and clunky interface
