Waste of time
The procedure takes ages
Replacement
Good service and speedy
Very poor and misleading experience.
I have paid for Barclays Tech Pack for years and I am not a frequent claimant.
The biggest issue is that they are willing to take monthly payments for years without confirming whether the phones you are paying to protect are actually eligible. Then, when you finally make a claim, they examine the purchase history and usage documents and decide the device was never covered in the first place.
That is the wrong way around.
If a phone is not eligible, this should be established clearly at the start, before customers continue paying for insurance month after month for years believing they are covered.
I even contacted them before submitting my documents, explained the different names involved, and was told it should not be a problem. The claim was then rejected because of those same circumstances.
Insurance should provide certainty before a claim, not discover exclusions only when the customer needs help.
After paying for this cover for years, I have lost confidence in the product and cancelled it. I would not recommend Barclays Tech Pack based on this experience.
The biggest issue is that they are willing to take monthly payments for years without confirming whether the phones you are paying to protect are actually eligible. Then, when you finally make a claim, they examine the purchase history and usage documents and decide the device was never covered in the first place.
That is the wrong way around.
If a phone is not eligible, this should be established clearly at the start, before customers continue paying for insurance month after month for years believing they are covered.
I even contacted them before submitting my documents, explained the different names involved, and was told it should not be a problem. The claim was then rejected because of those same circumstances.
Insurance should provide certainty before a claim, not discover exclusions only when the customer needs help.
After paying for this cover for years, I have lost confidence in the product and cancelled it. I would not recommend Barclays Tech Pack based on this experience.
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Fabulous
Fann
Tass
Tikk
Tass
Tikk
Fraud insurance company
They keep asking for the same documents and i keep sending them despite of that they make me waited for 1 year almost and i cancelled my claim my self.
