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Tech Pack Insurance

Tech Pack Insurance

by Lightning E-Com Ltd

22 ratings
121 reviews
🔧 Utilities
🔍 Reference
Free

Details

  • Released
  • Updated
  • April 20, 2021
  • July 17, 2026

Developer

Lightning E-Com Ltd
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Tech Pack Insurance screenshot #1 for iPhone
Tech Pack Insurance screenshot #2 for iPhone
Tech Pack Insurance screenshot #3 for iPhone
Tech Pack Insurance screenshot #4 for iPhone
Tech Pack Insurance screenshot #5 for iPhone
Tech Pack Insurance screenshot #6 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
⭐121
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📝2+ tags
Tags↘︎
🔄6+ apps
Alternatives↘︎
❓4 answered
FAQ↘︎
📦~ in 1 month
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About

Manage your device insurance and get support for your covered mobile phone or gadget. File claims, access troubleshooting guides, and receive industry-leading assistance.

✓File insurance claims
✓Manage covered devices
✓Access troubleshooting guides
✓View FAQs
✓Get industry-leading support
Show original description

What users say

Summarized from real user reviews of Tech Pack Insurance. Based on 22 reviews and a 4.9/5 average, it highlights the 6 positives and 12 negatives reviewers mention most about this Utilities app.

Positive things

  • 🚀Fast claim processing and next-day delivery
  • 👍Easy app navigation and setup
  • ✅Comprehensive coverage for multiple gadgets
  • 💳Convenient monthly payment through Barclays
  • 🎯Quick repair scheduling and technician visits
  • ⭐Excellent customer service (when responsive)

Negative things

  • 😞Extremely poor customer service responsiveness
  • ❌High excess fees (£49-£150)
  • 🚫Frequent claim rejections on technical grounds
  • ⏱️Excessive delays in claim processing (weeks to months)
  • 🔧Replacement phones often refurbished or faulty
  • 📋Unreasonable documentation requirements
  • 💰Overpriced premiums relative to coverage
  • 🚫Non-genuine replacement parts used
  • 🔄Constantly changing terms and conditions
  • 📞Difficult to reach support by phone
  • ⚠️Misleading policy coverage descriptions
  • 🎨Poor user experience and clunky interface
See all reviews

What's New in Tech Pack Insurance

14.07.00

July 17, 2026

Security upgrades

User reviews

Most RecentHighest RatedLowest Rated

Mak

Doesn’t allow me to book an appointment
MA132435MA132435

Adding item

So difficult to speak to someone.
Barney AlbuttBarney Albutt

Waste of money

I've been waiting for a month to replace my broken device. No information. I'll have it done next week and I won't pay this insurance because it's pointless and a scam.
Kriszpic80Kriszpic80

App Unfit for purpose

Trying to add new device but 2024 iPad cannot be found, cannot scroll down list of devices, imei not being searched …. Wasting a lot of time trying to manage this in
Sean!!196!!Sean!!196!!

Not happy at all

Bad customer service and all system not recommended
V PavlovsV Pavlovs
See 116 more reviews

User experience

🐞

Reported Bugs

13 issues

App crashes on iPhone when opening

Bug

Login button hidden behind keyboard

Bug

Password confirmation button non-functional

Bug

Cannot scroll device list in app

Bug

IMEI search not working properly

Bug

Unable to upload receipts or documents

Bug

App freezes during claim submission

Bug

Device list items cannot be deleted

Bug

Inconsistent information between app and website

Bug

Claim status shows 'on hold' indefinitely without updates

Bug

Chat support unavailable despite option being present

Bug

App unresponsive and slow performance

Bug

Login page inaccessible on mobile

Bug
✨

Requested Features

10 requests

Improved app responsiveness and performance

Feature

Better device recognition in app database

Feature

Clearer documentation of coverage terms

Feature

Mobile-optimized support website

Feature

Real-time claim status updates

Feature

Simplified claim submission process

Feature

Better communication channels (chat, email)

Feature

Transparent pricing and excess fee structure

Feature

Dark mode for app

Feature

Advanced analytics and account management

Feature

FAQ

What does the Tech Pack Insurance app do?

The app allows Barclays Tech Pack and Tech Pack Lite customers to manage their device insurance. You can file claims for covered mobile phones and gadgets, and access various support resources.

What kind of support is available through the app?

The app provides access to industry-leading support, including helpful videos, guides, and frequently asked questions. This content is designed to assist you in solving problems with your covered devices.

Can I file a claim for any device?

You can file a claim through the app specifically for mobile phones or gadgets that are covered under your Barclays Tech Pack or Tech Pack Lite insurance policy.

Is there a cost to use the Tech Pack Insurance app?

The app itself is free to download and use for eligible Barclays Tech Pack customers. The insurance coverage and any associated costs are determined by your specific Barclays Tech Pack or Tech Pack Lite plan.