Lost phone
I have been a Tech Insurance customer for over 8 years. When I lost my phone, I submitted all the requested documents, including proof that it was mine. They kept asking for more information, and after making me wait for almost two months, they rejected my claim.
If they had told me from the beginning that the claim would be refused, I wouldn’t have wasted two months waiting. In the end, I had to buy a new phone myself. Very disappointing experience.
If they had told me from the beginning that the claim would be refused, I wouldn’t have wasted two months waiting. In the end, I had to buy a new phone myself. Very disappointing experience.
Show more
Mak
Doesn’t allow me to book an appointment.. rubbish website especially being part of Barclays
Dreadful process
Dreadful process.
Happy Happy
I’m very happy with Tech Pack Insurance Good Service And Excellent Responce
Poor information given
Tried to make 2 claims for devices that were damaged in the same accident. Both time both documents were rejected, not much information was given to explain why, it took days of calling and speaking on live chat to finally get through to someone to tell me what I needed to do, but even then it was hard as I had deleted the old emails and they would not accept screen shots from the retailers
Show more
Phone insurance
Love it
Always problems with passwords
Lack of good integration with iOS passwords makes it painful
—————
——————///—
Avoid
Don’t use it, you waste your money and your time
Miss
Really quick and easy
Mak
Doesn’t allow me to book an appointment
Adding item
So difficult to speak to someone.
Waste of money
I've been waiting for a month to replace my broken device. No information. I'll have it done next week and I won't pay this insurance because it's pointless and a scam.
App Unfit for purpose
Trying to add new device but 2024 iPad cannot be found, cannot scroll down list of devices, imei not being searched …. Wasting a lot of time trying to manage this in
Not happy at all
Bad customer service and all system not recommended
Excellent
Good
Service
Service
Glitch after glitch
Trying to simply create an account however the confirm password button doesn’t work.
Can’t find anywhere for tech support as it just sends you to the main website which doesn’t seem set up for mobile. Tried to log in there and finally entered all my product details and it lead to a page that no longer exists and nothing has saved. Really frustrating when paying £17.50 a month on this.
Can’t find anywhere for tech support as it just sends you to the main website which doesn’t seem set up for mobile. Tried to log in there and finally entered all my product details and it lead to a page that no longer exists and nothing has saved. Really frustrating when paying £17.50 a month on this.
Show more
Pathetic insurance company
I have been paying this company to insure my device for more than a year. I filed a claim because of accident loss. They rejected it on technical basis that I was using other sim in phone. I had one device damaged, repairer didn’t show up after taking payment for it. They cancelled my that claim as well. Pathetic pathetic pathetic
Show more
Never buy
In my life I think I made one wrong decision and it’s I buy tech pack insurance.I think this insurance company is scam.once you buy you scam your self.it’s only one way to connect with customers care is if they call you otherwise you never contact them.
No follow up on a claim
I submitted a claim a month ago and have not been contacted about the claim etc.
