Worst , don’t buy
⭐ 1 STAR – Extremely disappointing and unprofessional experience
I strongly regret ordering from Aachho. My experience has been extremely frustrating from start to finish. I received a damaged dress, and despite repeatedly contacting customer support, I did not receive any proper response or resolution.
What is even more shocking is the complete lack of communication. I had to keep following up myself, while the support team simply kept saying that the “specialized team” would get back to me. No clear timeline, no proper contact person, and no meaningful solution.
I even shared all the required details and proof, yet instead of resolving the issue, I was left waiting. At one point, I was told that the order was already delivered, even though I had proof that it had only been dispatched the previous evening. This shows a serious lack of coordination and accuracy in handling customer orders.
Customers should not have to chase a company repeatedly for a damaged product they paid for.
The quality of customer service is extremely poor, communication is frustrating, and the way complaints are handled is unacceptable.
Think twice before ordering. A beautiful website and good-looking products mean nothing if the company cannot take responsibility when something goes wrong.
Very disappointing experience. I would not recommend Aachho. ⭐
I strongly regret ordering from Aachho. My experience has been extremely frustrating from start to finish. I received a damaged dress, and despite repeatedly contacting customer support, I did not receive any proper response or resolution.
What is even more shocking is the complete lack of communication. I had to keep following up myself, while the support team simply kept saying that the “specialized team” would get back to me. No clear timeline, no proper contact person, and no meaningful solution.
I even shared all the required details and proof, yet instead of resolving the issue, I was left waiting. At one point, I was told that the order was already delivered, even though I had proof that it had only been dispatched the previous evening. This shows a serious lack of coordination and accuracy in handling customer orders.
Customers should not have to chase a company repeatedly for a damaged product they paid for.
The quality of customer service is extremely poor, communication is frustrating, and the way complaints are handled is unacceptable.
Think twice before ordering. A beautiful website and good-looking products mean nothing if the company cannot take responsibility when something goes wrong.
Very disappointing experience. I would not recommend Aachho. ⭐
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This is a fraud brand
I have oredered dress with an offer of buy 1 get 1in january 2026.I purchased by pre paid iption and paid in full but i received only 1 product out of 2. Till today(October 2026) i have not received the 2nd product inspite of several complaints over mails and app. There is no option for customer support over call and this makes it pathetic. There is only chat option on app where you can talk to an AI with no solution . Aacho brand kept my money and my product as well. I suggest not to choose this. Till today i kept its app in a hope that either my money will be returned or my product will be received but neither of it happened. In the app its shows out for delivery and then returned but no delivery boy contacted me for 2nd undelivered product. For the first one it came easily but why not the other one. They are thieves.
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Worst one
One of the worst online shopping experiences I’ve had. It has been a month, and my suit still hasn’t been delivered. Now my order is being returned even though I never requested a return and received no call from the delivery person. How can you return an order without even contacting the customer?
Customer support is completely unhelpful. Whenever I ask for assistance, I’m directed to one email address after another, with no actual solution. The app now says I’ll receive my refund only after they get the parcel back. Why should I keep waiting for my money when I neither received the order nor requested its return? My order was shipped through Shadowfax, and the delivery delays have been extremely frustrating. Please take responsibility for your delivery partners and resolve customers’ complaints. If you still choose to order, my advice is to choose cash on delivery. Don’t let the extra 5% discount persuade you to pay in advance. Based on my experience, that discount is simply not worth the stress of chasing your order and refund.
A catalogue of suits and promotional offers means nothing without reliable delivery and proper customer service. This experience has been completely unacceptable and deserves a formal consumer complaint.
Customer support is completely unhelpful. Whenever I ask for assistance, I’m directed to one email address after another, with no actual solution. The app now says I’ll receive my refund only after they get the parcel back. Why should I keep waiting for my money when I neither received the order nor requested its return? My order was shipped through Shadowfax, and the delivery delays have been extremely frustrating. Please take responsibility for your delivery partners and resolve customers’ complaints. If you still choose to order, my advice is to choose cash on delivery. Don’t let the extra 5% discount persuade you to pay in advance. Based on my experience, that discount is simply not worth the stress of chasing your order and refund.
A catalogue of suits and promotional offers means nothing without reliable delivery and proper customer service. This experience has been completely unacceptable and deserves a formal consumer complaint.
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Extremely Disappointing Experience – Prepaid Order Not Delivered
I am extremely disappointed with Aachho. I placed a prepaid order almost two months ago, and I still haven’t received it. Despite repeatedly contacting customer support, I keep getting the same response that my issue has been “escalated to the specialist team” and that they will get back to me. It has been 30 days of hearing the same thing, with no actual resolution, update, or call.
I have also tried calling the numbers provided by their team, but I am unable to get through. When I asked for a refund, I was again given the same repetitive response.
This is not how a customer should be treated, especially when the order is already prepaid. I no longer want the product or any bonus points/credits—I simply want my money refunded.
Very poor customer service and a seriously disappointing experience. I would not recommend shopping from Aachho after this experience.
I have also tried calling the numbers provided by their team, but I am unable to get through. When I asked for a refund, I was again given the same repetitive response.
This is not how a customer should be treated, especially when the order is already prepaid. I no longer want the product or any bonus points/credits—I simply want my money refunded.
Very poor customer service and a seriously disappointing experience. I would not recommend shopping from Aachho after this experience.
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Very poor product and its fraud
No customer support, either they don’t send if they will send will send you cheap quality. I placed an order in December 20 25, after four months months they delivered cheap quality Lehenga with by sending many times emails. Finally, they said they will give me credit point. After returning the product again, I sent them mail many times. I gave a call on number which now coming temporary unavailable with the gift card issued again both a product which is very cheap quality. But this is something that at least I received and with that amount I placed order for three Suits, but these two are still in waiting waiting waiting time, let’s see where it will come and in which quality it will come. That is a challenge. Don’t face so many challenges. I request everyone, kindly don’t buy.
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Worst customer service
This app is a scam, I wish I can give them 0 star, they delay your order without informing you, they say you stuff is being crafted, but it just had a lash on it which take them to do 1.5 months, they stop responding your messages, Still waiting for tge stuff, but I don’t think I am gonna receive it, lots all hope, scamming us from our hard earned money.
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Don’t order anything from this site!!!! It is a fake brand!!
Even after 24 days i still haven’t received my order. No one replies to my query, no one picks up the call, the only thing I’m getting is system generated sorry messages. Then they refused to give refund. They said they will generate credit note but still no action on that. It is a fraud site!!! Do not waste your precious time and money on this fraud people!!!!!!! I don’t even wish to give 1 star but there is no other option! DO NOT SHOP FROM AACHHO!! They are so shameless that they even delete comments from their posts to mislead consumers and thug their money!!!
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Unprofessional and Scammer website
I placed my order on 6 May, and it was delivered on 13 June despite repeated follow-ups and complaints every alternate day.
The biggest issue is the complete lack of customer support. There is no proper channel to raise or track concerns. Every time I contacted support, I received the same copy-paste response from an assistant named Tara stating that “the team will reach out to you.” No one ever contacted me or provided any resolution.
When the product was finally delivered, it arrived with stains, paint marks, poor finishing, and overall unacceptable quality. It is evident that no quality inspection was carried out before the product was packed and shipped.
This is not an isolated incident. Many customers have reported the same issues regarding delayed deliveries, poor product quality, and ineffective customer service.
The company needs to significantly improve its quality control, customer support, and order management processes. My issue remained unresolved despite weeks of follow-ups and repeated assurances.
Based on my experience, I would not recommend purchasing from this website.
The biggest issue is the complete lack of customer support. There is no proper channel to raise or track concerns. Every time I contacted support, I received the same copy-paste response from an assistant named Tara stating that “the team will reach out to you.” No one ever contacted me or provided any resolution.
When the product was finally delivered, it arrived with stains, paint marks, poor finishing, and overall unacceptable quality. It is evident that no quality inspection was carried out before the product was packed and shipped.
This is not an isolated incident. Many customers have reported the same issues regarding delayed deliveries, poor product quality, and ineffective customer service.
The company needs to significantly improve its quality control, customer support, and order management processes. My issue remained unresolved despite weeks of follow-ups and repeated assurances.
Based on my experience, I would not recommend purchasing from this website.
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FRAUD
Have placed an order since June 10th. No response yet. They’re not offering refunds and not responding to emails. Not answering the calls. Contacted support, someone name Tara keeps on apologising and repeats same thing “your request has been escalated and customer support team will contact you” they haven’t contacted since weeks.
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Scammers
It says that you need to order atleast 15/18 days before the day you require it, and it’s been 1.5 month that I have still not received the order. It is just a scam. Please do not rely on aachho if it’s about some imp events
Extremely poor experience
I had a terrible experience with AACHHO. I placed a prepaid order one month ago for an item that was clearly marked “ready to ship.” Despite waiting patiently for over 15 days, the product was never dispatched.
I raised multiple support tickets, but every time I received the same generic response — “your issue has been flagged” or “it has been escalated to the senior team.” There has been absolutely no resolution, no clear communication, and no accountability.
To make matters worse, one of the support staff assured me that I would receive a call regarding my issue, but that never happened. No follow-up, no update — just empty promises.
This kind of service is completely unacceptable. Taking prepaid orders and then failing to deliver or even provide proper updates shows a serious lack of professionalism and respect for customers.
I would strongly caution others against ordering from AACHHO. Based on my experience, they are unreliable and do not value their customers at all.
I raised multiple support tickets, but every time I received the same generic response — “your issue has been flagged” or “it has been escalated to the senior team.” There has been absolutely no resolution, no clear communication, and no accountability.
To make matters worse, one of the support staff assured me that I would receive a call regarding my issue, but that never happened. No follow-up, no update — just empty promises.
This kind of service is completely unacceptable. Taking prepaid orders and then failing to deliver or even provide proper updates shows a serious lack of professionalism and respect for customers.
I would strongly caution others against ordering from AACHHO. Based on my experience, they are unreliable and do not value their customers at all.
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Stay away from Aachho
Save your money - they will not deliver on time and will not respond back. They charge for priority shipping but will send it through standard shipping with incomplete documentation which will delay the already delayed order.
Such a Fraud
I have placed order on 21st March for 2 dresses. Received one on 26th of April but the quality of material is law and prints are not properly done. In between I tried to contact Aachho team by calls they never responded and sent multiple emails but no reply. After receiving the order complaint about product in WhatsApp they are keep on saying tomorrow morning 9:30 you will get a call back. After multiple follow ups throughout the day at 5:30pm they are informing you will get a back tomorrow. As it is an off business hour. I am regretting buying from here. Please don’t buy anything from Achho. Ther are just fraud and they never value you money or time
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Send defected item and so not replace
This is such a pathetic brand
They will first take orders on sale of bogo and will only deliver 1 of he 2 items
And the 1 item will come defected
And if you will place replacement for the product
They will take months to deliver that item and it will also come defected
And when you will try to reach them on call or email
Your calls will not be answered and on email they will give computerised responses
Same response will be given
I replaced an item worth 2800 and it came defected
And i placed replacement and it came defected 3 times after replacing it every time
And not its been almost a month they are not solving my issue
Just saying my issue it with senior team and will respond soon
But no solution will be given
Just do not purchase from aachoo
This is just marketing they are doing but are doing frauds in name of business
The quality is also not that good
Very bad experience
They will first take orders on sale of bogo and will only deliver 1 of he 2 items
And the 1 item will come defected
And if you will place replacement for the product
They will take months to deliver that item and it will also come defected
And when you will try to reach them on call or email
Your calls will not be answered and on email they will give computerised responses
Same response will be given
I replaced an item worth 2800 and it came defected
And i placed replacement and it came defected 3 times after replacing it every time
And not its been almost a month they are not solving my issue
Just saying my issue it with senior team and will respond soon
But no solution will be given
Just do not purchase from aachoo
This is just marketing they are doing but are doing frauds in name of business
The quality is also not that good
Very bad experience
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Scammers!!
Ordered using the app, and found similar product from a local market. Tried to cancel the purchase within 2 hours and all they had to say was we can either ship it or issue a voucher but they dont refund the money! Worst customer service. I wouldn’t recommend them for anything.
Worst material and response
I have ordered a dress and got it after 1 and half month and it’s material is very cheap also stitching is poor sleeves are very long product is very different from the description they have mentioned and response is like they don’t know that they have to response customer they don’t care they got there money and that’s it no response from them at all and for comparing they have option of raising ticket that is also automated no person is there to handle things I am raising ticket for my concern and they just close it by saying something else so dumb application is worst experience worst service response and material is very cheap I will never buy something from there
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Worst online shopping experience ever!
The company sets such high standards for its customers and provides such poor quality service and even products. After waiting and following up for over a month the article that arrived did not justify the price. I don’t understand how they are still in business and how they get celebrities to buy their clothes. Maybe all the effort and money is going into marketing. Uninstalling the app and never purchasing from them.
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Bad quality and scam on Instagram
I purchased one of your popular dress and I can confirm it’s the worst quality product I have ever received from any Instagram account there are even small scale brands that sell better and best quality than yours
And now I asked for a return and refund this popular page says it’s made and so it’s not possible I have a very bad experience plz contact if you can help as ur website literally said NO ..also
I can buy good and better quality products from what I have spent on your product
This is a scam dose not look anything like what they post and advertise should ban
And now I asked for a return and refund this popular page says it’s made and so it’s not possible I have a very bad experience plz contact if you can help as ur website literally said NO ..also
I can buy good and better quality products from what I have spent on your product
This is a scam dose not look anything like what they post and advertise should ban
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Fraud App, worst service
I have ordered a suit from this app almost a month back now. Haven’t got any updates yet. By God’s grace , I was able to connect to customer support once after trying to reach them so many times. The customer support team is trained to lie saying your order will be dispatched in 2-3 working days. I think they are not at all working that’s why their 2-3 working days are not over yet. This is the worst app to order. I have wasted my money, energy and haven’t got anything yet.
Hope they take feedbacks seriously and work on customer satisfaction. Showing Ads with celebrities wearing their clothes will not make their business sustained. Or who knows even celebrities got their orders delivered after a year? 😉 This is the worst app to order from. I just hope my order gets delivered before my size changes, otherwise I’ll have to again go for exchange and cycle continues.
Hope they take feedbacks seriously and work on customer satisfaction. Showing Ads with celebrities wearing their clothes will not make their business sustained. Or who knows even celebrities got their orders delivered after a year? 😉 This is the worst app to order from. I just hope my order gets delivered before my size changes, otherwise I’ll have to again go for exchange and cycle continues.
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Subject: Urgent Action Needed: Unacceptable delay in my order
I am extremely disappointed with the repeated delay and lack of proper communication regarding my order. It has been far beyond the promised delivery date, and your generic responses are no longer acceptable.
This order was placed well before Diwali, and the delay has completely ruined my plans. I expect immediate action — either confirm that my order will be dispatched within the next 24 hours or process a full refund without further delay.
Please understand that continued negligence will leave me with no choice but to escalate this matter publicly and through appropriate consumer forums.
I expect a prompt and clear response.
This order was placed well before Diwali, and the delay has completely ruined my plans. I expect immediate action — either confirm that my order will be dispatched within the next 24 hours or process a full refund without further delay.
Please understand that continued negligence will leave me with no choice but to escalate this matter publicly and through appropriate consumer forums.
I expect a prompt and clear response.
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