Not everything that glitters is gold
Now I truly understand that not everything that glitters is gold. Palmonas appears to be nothing more than an overhyped brand. The quality and service seem no different from any ordinary local shop, despite the premium image they try to project.
What is even more disappointing is the inconsistency in your stand. If replacement was never covered under your policy, then why was the product replaced earlier? Such contradictory actions only create confusion and raise serious doubts about the credibility of your policies and customer service.
As a customer, I expected transparency, accountability, and consistency from a brand that claims to value its customers. Unfortunately, my experience has been completely disappointing.
This matter is now done and dusted from my side. I am permanently blocking and removing Palmonas from my choices and will certainly not recommend the brand to others.
What is even more disappointing is the inconsistency in your stand. If replacement was never covered under your policy, then why was the product replaced earlier? Such contradictory actions only create confusion and raise serious doubts about the credibility of your policies and customer service.
As a customer, I expected transparency, accountability, and consistency from a brand that claims to value its customers. Unfortunately, my experience has been completely disappointing.
This matter is now done and dusted from my side. I am permanently blocking and removing Palmonas from my choices and will certainly not recommend the brand to others.
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Worst app ever
I have never come across any app this bad, nothing works on the app even the very basic features. I was not able to change delivery phone number in the address while placing order as there was no field for phone number, so it by default took the phone number I logged in the app with, also after placing the order and making the payment, the order is still not showing in the order history and they are spamming with whatsapp notification. Worst app experience ever.
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Poor Logistics handling
I ordered a gold jewel on 28th feb and received a message on March 7th stating it’s going through quality check but i have not received the product until today 18th March. Customer care was easily approachable but they don’t gave answers and didn’t confirm delivery date. If you order best selling Demi fine jewellery it comes fast but not gold jewellery. I suggest not to buy gold jewellery if you are not ready to wait at least a month. I have requested a cancellation of other product on march 3rd and there is no refund till now. So logistics handling is quite slow.
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Worst customer service and pathetic brand management
I placed an order in palmonas and then I returned my products as it was not my size and i never got my money back in my account. I got it as plamonas points and when i am trying to place another order for that money it is not letting me even do that!!! What the hell is going on??? It has too many issues!!!! Whenever i try to redeem my points it says your order cannot be processed for this payment method!!!!
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The refund has still not been received even after multiple follow-ups.
Very disappointing experience with the Palmonas app.
Due to an email/account mismatch, my order history did not show up. After returning the product, the refund process was extremely slow. Even after confirmation that the refund was initiated, the amount has still not been credited, and customer support has stopped responding to my emails.
The entire experience was frustrating and time-consuming. Customer support and refund handling definitely need improvement.
Due to an email/account mismatch, my order history did not show up. After returning the product, the refund process was extremely slow. Even after confirmation that the refund was initiated, the amount has still not been credited, and customer support has stopped responding to my emails.
The entire experience was frustrating and time-consuming. Customer support and refund handling definitely need improvement.
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