Worst expirerencs
Very disappointing customer service experience with Palmonas.
I received two rings and wanted to return one of them. However, when I contacted customer support, I was specifically told that I could keep both rings, so I followed their advice and kept both.
Unfortunately, the issue is still unresolved even after 20+days. The biggest problem is the customer support experience. Different support representatives provide different information, and there is no clear or consistent response. I have contacted customer support multiple times, but there has still been no proper resolution.
For a jewellery brand, this level of customer support is extremely frustrating. The issue itself could have been resolved much earlier if there had been clear communication and proper ownership of the complaint.
I would strongly recommend that Palmonas improve its customer support and ensure that customers receive consistent and accurate information instead of having to repeatedly follow up.
I received two rings and wanted to return one of them. However, when I contacted customer support, I was specifically told that I could keep both rings, so I followed their advice and kept both.
Unfortunately, the issue is still unresolved even after 20+days. The biggest problem is the customer support experience. Different support representatives provide different information, and there is no clear or consistent response. I have contacted customer support multiple times, but there has still been no proper resolution.
For a jewellery brand, this level of customer support is extremely frustrating. The issue itself could have been resolved much earlier if there had been clear communication and proper ownership of the complaint.
I would strongly recommend that Palmonas improve its customer support and ensure that customers receive consistent and accurate information instead of having to repeatedly follow up.
Show more
Disappointed customer
Extremely disappointing and irresponsible service from Palmonas. I placed my order expecting it to be delivered by August 5th, but it was not delivered even after I contacted customer support and repeatedly requested an urgent delivery.
The worst part is that the order is now showing as “Delivered” even though I have NOT received my package. How can an order be marked as delivered when it hasn’t even reached the customer?
This was supposed to be a wedding gift for my best friend, whose wedding is tomorrow morning, so the delay has caused me a lot of stress and disappointment. I trusted Palmonas with an important occasion, and unfortunately, the experience has been terrible.
Very poor delivery management, poor communication, and an extremely irresponsible handling of customer orders. I would not recommend Palmonas based on this experience.
The worst part is that the order is now showing as “Delivered” even though I have NOT received my package. How can an order be marked as delivered when it hasn’t even reached the customer?
This was supposed to be a wedding gift for my best friend, whose wedding is tomorrow morning, so the delay has caused me a lot of stress and disappointment. I trusted Palmonas with an important occasion, and unfortunately, the experience has been terrible.
Very poor delivery management, poor communication, and an extremely irresponsible handling of customer orders. I would not recommend Palmonas based on this experience.
Show more
Great experience from Palmonas
Great experience with the Palmonas app! The UI is classic, clean, and very easy to use. Browsing products and placing orders is smooth and hassle-free. The app offers a seamless shopping experience with a well-organized layout and attractive jewelry collection. Highly recommended for anyone looking for a convenient and enjoyable shopping experience.
Show more
Not everything that glitters is gold
Now I truly understand that not everything that glitters is gold. Palmonas appears to be nothing more than an overhyped brand. The quality and service seem no different from any ordinary local shop, despite the premium image they try to project.
What is even more disappointing is the inconsistency in your stand. If replacement was never covered under your policy, then why was the product replaced earlier? Such contradictory actions only create confusion and raise serious doubts about the credibility of your policies and customer service.
As a customer, I expected transparency, accountability, and consistency from a brand that claims to value its customers. Unfortunately, my experience has been completely disappointing.
This matter is now done and dusted from my side. I am permanently blocking and removing Palmonas from my choices and will certainly not recommend the brand to others.
What is even more disappointing is the inconsistency in your stand. If replacement was never covered under your policy, then why was the product replaced earlier? Such contradictory actions only create confusion and raise serious doubts about the credibility of your policies and customer service.
As a customer, I expected transparency, accountability, and consistency from a brand that claims to value its customers. Unfortunately, my experience has been completely disappointing.
This matter is now done and dusted from my side. I am permanently blocking and removing Palmonas from my choices and will certainly not recommend the brand to others.
Show more
Worst app ever
I have never come across any app this bad, nothing works on the app even the very basic features. I was not able to change delivery phone number in the address while placing order as there was no field for phone number, so it by default took the phone number I logged in the app with, also after placing the order and making the payment, the order is still not showing in the order history and they are spamming with whatsapp notification. Worst app experience ever.
Show more
