Complaint Regarding Incorrect Bangle Size, Exchange Charges, and Delayed Delivery
Dear Zeraki Jewellers Team,
I am writing to express my disappointment with my recent experience with Zeraki Jewellers.
I ordered a bangle in a specific size as mentioned on your website, but I received the wrong size. Since this mistake was from your end, I was disappointed to be charged an additional ₹80 for the exchange.
Despite accepting the exchange and being assured that the replacement would be delivered within the promised timeframe, I have still not received my order.
It is extremely disappointing that customers have to pay extra to correct a mistake made by the seller and then face delays in receiving the replacement.
I hope you take this feedback seriously and improve your product accuracy, exchange policy, and customer service.
I look forward to your prompt response and resolution
I am writing to express my disappointment with my recent experience with Zeraki Jewellers.
I ordered a bangle in a specific size as mentioned on your website, but I received the wrong size. Since this mistake was from your end, I was disappointed to be charged an additional ₹80 for the exchange.
Despite accepting the exchange and being assured that the replacement would be delivered within the promised timeframe, I have still not received my order.
It is extremely disappointing that customers have to pay extra to correct a mistake made by the seller and then face delays in receiving the replacement.
I hope you take this feedback seriously and improve your product accuracy, exchange policy, and customer service.
I look forward to your prompt response and resolution
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ZIZee r red b I
Very Disappointing Experience with Zeraki
My experience with Zeraki has been extremely disappointing. The service and communication have been very poor, and I feel completely let down by the way things have been handled. Despite reaching out, I have not received a proper response or resolution.
A company should value its customers, communicate transparently, and take responsibility for resolving issues instead of leaving customers frustrated and waiting. Based on my experience, I would not recommend Zeraki to others.
I hope the team takes customer feedback seriously and improves its service and accountability.
A company should value its customers, communicate transparently, and take responsibility for resolving issues instead of leaving customers frustrated and waiting. Based on my experience, I would not recommend Zeraki to others.
I hope the team takes customer feedback seriously and improves its service and accountability.
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MSMili sahu
Worst service
⭐ 1/5 — Extremely disappointing experience
My husband ordered jewellery for me from Zeraki on 9th August, and today is 30th August — 21 days later, my order is STILL not delivered.
Honestly, this is beyond disappointing. If a brand knows it cannot deliver within a reasonable timeframe, it should have the basic courtesy to inform the customer instead of taking the order and leaving them waiting.
What makes this even worse is the lack of proper communication and accountability. Customers pay their hard-earned money expecting their order to arrive within the promised timeline — not to spend weeks wondering where it is.
A jewellery purchase is often something special, and in my case this was ordered as a gift for me. Instead of feeling excited about receiving it, I’m now frustrated and disappointed with the entire experience.
Zeraki, taking someone’s money and then making them wait indefinitely is NOT good customer service. A premium-looking brand should also provide premium customer service.
21 days and still waiting. 🙄
Think twice before ordering if you actually need your jewellery by a particular date.
My husband ordered jewellery for me from Zeraki on 9th August, and today is 30th August — 21 days later, my order is STILL not delivered.
Honestly, this is beyond disappointing. If a brand knows it cannot deliver within a reasonable timeframe, it should have the basic courtesy to inform the customer instead of taking the order and leaving them waiting.
What makes this even worse is the lack of proper communication and accountability. Customers pay their hard-earned money expecting their order to arrive within the promised timeline — not to spend weeks wondering where it is.
A jewellery purchase is often something special, and in my case this was ordered as a gift for me. Instead of feeling excited about receiving it, I’m now frustrated and disappointed with the entire experience.
Zeraki, taking someone’s money and then making them wait indefinitely is NOT good customer service. A premium-looking brand should also provide premium customer service.
21 days and still waiting. 🙄
Think twice before ordering if you actually need your jewellery by a particular date.
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MMishtyS
Worst app and service
Ek number ka chor app, logo ke n jane kitne paise gaye honge, fir bhi fake rating show ho raha hai
Maine videos dekh ke order to kar liya aur order receive bhi hua, par uski quality jaisa ye log video me dikhate hai, waisa bilkul bhi nhi hai, maine return rise kiya, return lekr bhi chale gaye, 3 din hone ko aaye par koi update nhi hai, customer support me call ka bhi option nahi hai, aur jo option dikh raha hai usme call lagta hi nahi hai, matlab ki koi option nhi hai, aur paise bhi aane ka koi option nahi hai, plzz jo bhi is review ko dekhta ho, plzz zeraki se order na kare, 2 paise jyada laga ke genuine app se order kare 🙏
Maine videos dekh ke order to kar liya aur order receive bhi hua, par uski quality jaisa ye log video me dikhate hai, waisa bilkul bhi nhi hai, maine return rise kiya, return lekr bhi chale gaye, 3 din hone ko aaye par koi update nhi hai, customer support me call ka bhi option nahi hai, aur jo option dikh raha hai usme call lagta hi nahi hai, matlab ki koi option nhi hai, aur paise bhi aane ka koi option nahi hai, plzz jo bhi is review ko dekhta ho, plzz zeraki se order na kare, 2 paise jyada laga ke genuine app se order kare 🙏
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!!@&@&
Unbelievably Frustrating Sizing Issues
I am beyond disappointed with my experience with Zeraki Jewels. I have ordered from them multiple times, and every single time, they send the wrong size.
What makes it even worse is that even after going through the hassle of an exchange, they STILL send the wrong size again.
It is completely unacceptable that a customer has to deal with customer service repeatedly, wait for return processing, and still end up with an item that doesn't fit. Their quality control and order fulfillment are non-existent. Save yourself the headache and buy your jewelry somewhere else.
What makes it even worse is that even after going through the hassle of an exchange, they STILL send the wrong size again.
It is completely unacceptable that a customer has to deal with customer service repeatedly, wait for return processing, and still end up with an item that doesn't fit. Their quality control and order fulfillment are non-existent. Save yourself the headache and buy your jewelry somewhere else.
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WWANEWSAFFERFD
