Worst service
⭐ 1/5 — Extremely disappointing experience
My husband ordered jewellery for me from Zeraki on 9th August, and today is 30th August — 21 days later, my order is STILL not delivered.
Honestly, this is beyond disappointing. If a brand knows it cannot deliver within a reasonable timeframe, it should have the basic courtesy to inform the customer instead of taking the order and leaving them waiting.
What makes this even worse is the lack of proper communication and accountability. Customers pay their hard-earned money expecting their order to arrive within the promised timeline — not to spend weeks wondering where it is.
A jewellery purchase is often something special, and in my case this was ordered as a gift for me. Instead of feeling excited about receiving it, I’m now frustrated and disappointed with the entire experience.
Zeraki, taking someone’s money and then making them wait indefinitely is NOT good customer service. A premium-looking brand should also provide premium customer service.
21 days and still waiting. 🙄
Think twice before ordering if you actually need your jewellery by a particular date.
My husband ordered jewellery for me from Zeraki on 9th August, and today is 30th August — 21 days later, my order is STILL not delivered.
Honestly, this is beyond disappointing. If a brand knows it cannot deliver within a reasonable timeframe, it should have the basic courtesy to inform the customer instead of taking the order and leaving them waiting.
What makes this even worse is the lack of proper communication and accountability. Customers pay their hard-earned money expecting their order to arrive within the promised timeline — not to spend weeks wondering where it is.
A jewellery purchase is often something special, and in my case this was ordered as a gift for me. Instead of feeling excited about receiving it, I’m now frustrated and disappointed with the entire experience.
Zeraki, taking someone’s money and then making them wait indefinitely is NOT good customer service. A premium-looking brand should also provide premium customer service.
21 days and still waiting. 🙄
Think twice before ordering if you actually need your jewellery by a particular date.
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Worst app and service
Ek number ka chor app, logo ke n jane kitne paise gaye honge, fir bhi fake rating show ho raha hai
Maine videos dekh ke order to kar liya aur order receive bhi hua, par uski quality jaisa ye log video me dikhate hai, waisa bilkul bhi nhi hai, maine return rise kiya, return lekr bhi chale gaye, 3 din hone ko aaye par koi update nhi hai, customer support me call ka bhi option nahi hai, aur jo option dikh raha hai usme call lagta hi nahi hai, matlab ki koi option nhi hai, aur paise bhi aane ka koi option nahi hai, plzz jo bhi is review ko dekhta ho, plzz zeraki se order na kare, 2 paise jyada laga ke genuine app se order kare 🙏
Maine videos dekh ke order to kar liya aur order receive bhi hua, par uski quality jaisa ye log video me dikhate hai, waisa bilkul bhi nhi hai, maine return rise kiya, return lekr bhi chale gaye, 3 din hone ko aaye par koi update nhi hai, customer support me call ka bhi option nahi hai, aur jo option dikh raha hai usme call lagta hi nahi hai, matlab ki koi option nhi hai, aur paise bhi aane ka koi option nahi hai, plzz jo bhi is review ko dekhta ho, plzz zeraki se order na kare, 2 paise jyada laga ke genuine app se order kare 🙏
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Unbelievably Frustrating Sizing Issues
I am beyond disappointed with my experience with Zeraki Jewels. I have ordered from them multiple times, and every single time, they send the wrong size.
What makes it even worse is that even after going through the hassle of an exchange, they STILL send the wrong size again.
It is completely unacceptable that a customer has to deal with customer service repeatedly, wait for return processing, and still end up with an item that doesn't fit. Their quality control and order fulfillment are non-existent. Save yourself the headache and buy your jewelry somewhere else.
What makes it even worse is that even after going through the hassle of an exchange, they STILL send the wrong size again.
It is completely unacceptable that a customer has to deal with customer service repeatedly, wait for return processing, and still end up with an item that doesn't fit. Their quality control and order fulfillment are non-existent. Save yourself the headache and buy your jewelry somewhere else.
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DO NOT BUY ANYTHING FROM HERE
Here’s a polished and impactful version of your review:
This app has one of the worst customer service experiences I’ve had. They delivered the wrong size bangles, and when I returned them, they charged me an additional ₹80. Even after deducting that amount, they still haven’t refunded the remaining balance.
The returned items were delivered to them on 4th July, but I have yet to receive my refund. I’ve been trying to contact their customer support for the last 10 days, but no one has responded or provided any assistance.
This level of negligence is completely unacceptable. Delaying refunds and ignoring customers is highly unprofessional. I would strongly advise others to think twice before purchasing from this app until they improve their customer support and refund process.
If you’re posting this as a 1-star Google Play or App Store review, this version is clear, factual, and likely to have a stronger impact.
This app has one of the worst customer service experiences I’ve had. They delivered the wrong size bangles, and when I returned them, they charged me an additional ₹80. Even after deducting that amount, they still haven’t refunded the remaining balance.
The returned items were delivered to them on 4th July, but I have yet to receive my refund. I’ve been trying to contact their customer support for the last 10 days, but no one has responded or provided any assistance.
This level of negligence is completely unacceptable. Delaying refunds and ignoring customers is highly unprofessional. I would strongly advise others to think twice before purchasing from this app until they improve their customer support and refund process.
If you’re posting this as a 1-star Google Play or App Store review, this version is clear, factual, and likely to have a stronger impact.
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product doesn’t even deserve a 1-star rating.
I posted a 1-star review on the Zeraki website, but it is not being displayed publicly.
I received the product on 6th June and started using it on 7th June. Shockingly, it broke within just 10 days of normal use. This is by far one of the worst-quality products I have ever purchased. A product that cannot even last 10 days is completely unacceptable and raises serious concerns about its durability and quality standards.
What made the experience even worse was the customer support. I tried contacting customer care several times, but there is no way to speak with a real representative. The system only provides automated AI responses, leaving customers with no proper channel to report issues or seek assistance.
I am extremely frustrated and disappointed. Not only did the product fail almost immediately, but the company also seems unwilling to provide genuine customer support. This has been a complete waste of money and a very poor customer experience. In my opinion, this product does not deserve even a 1-star rating.
I received the product on 6th June and started using it on 7th June. Shockingly, it broke within just 10 days of normal use. This is by far one of the worst-quality products I have ever purchased. A product that cannot even last 10 days is completely unacceptable and raises serious concerns about its durability and quality standards.
What made the experience even worse was the customer support. I tried contacting customer care several times, but there is no way to speak with a real representative. The system only provides automated AI responses, leaving customers with no proper channel to report issues or seek assistance.
I am extremely frustrated and disappointed. Not only did the product fail almost immediately, but the company also seems unwilling to provide genuine customer support. This has been a complete waste of money and a very poor customer experience. In my opinion, this product does not deserve even a 1-star rating.
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