Not everything that glitters is gold
Now I truly understand that not everything that glitters is gold. Palmonas appears to be nothing more than an overhyped brand. The quality and service seem no different from any ordinary local shop, despite the premium image they try to project.
What is even more disappointing is the inconsistency in your stand. If replacement was never covered under your policy, then why was the product replaced earlier? Such contradictory actions only create confusion and raise serious doubts about the credibility of your policies and customer service.
As a customer, I expected transparency, accountability, and consistency from a brand that claims to value its customers. Unfortunately, my experience has been completely disappointing.
This matter is now done and dusted from my side. I am permanently blocking and removing Palmonas from my choices and will certainly not recommend the brand to others.
What is even more disappointing is the inconsistency in your stand. If replacement was never covered under your policy, then why was the product replaced earlier? Such contradictory actions only create confusion and raise serious doubts about the credibility of your policies and customer service.
As a customer, I expected transparency, accountability, and consistency from a brand that claims to value its customers. Unfortunately, my experience has been completely disappointing.
This matter is now done and dusted from my side. I am permanently blocking and removing Palmonas from my choices and will certainly not recommend the brand to others.
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Worst app ever
I have never come across any app this bad, nothing works on the app even the very basic features. I was not able to change delivery phone number in the address while placing order as there was no field for phone number, so it by default took the phone number I logged in the app with, also after placing the order and making the payment, the order is still not showing in the order history and they are spamming with whatsapp notification. Worst app experience ever.
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Poor Logistics handling
I ordered a gold jewel on 28th feb and received a message on March 7th stating it’s going through quality check but i have not received the product until today 18th March. Customer care was easily approachable but they don’t gave answers and didn’t confirm delivery date. If you order best selling Demi fine jewellery it comes fast but not gold jewellery. I suggest not to buy gold jewellery if you are not ready to wait at least a month. I have requested a cancellation of other product on march 3rd and there is no refund till now. So logistics handling is quite slow.
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Worst customer service and pathetic brand management
I placed an order in palmonas and then I returned my products as it was not my size and i never got my money back in my account. I got it as plamonas points and when i am trying to place another order for that money it is not letting me even do that!!! What the hell is going on??? It has too many issues!!!! Whenever i try to redeem my points it says your order cannot be processed for this payment method!!!!
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The refund has still not been received even after multiple follow-ups.
Very disappointing experience with the Palmonas app.
Due to an email/account mismatch, my order history did not show up. After returning the product, the refund process was extremely slow. Even after confirmation that the refund was initiated, the amount has still not been credited, and customer support has stopped responding to my emails.
The entire experience was frustrating and time-consuming. Customer support and refund handling definitely need improvement.
Due to an email/account mismatch, my order history did not show up. After returning the product, the refund process was extremely slow. Even after confirmation that the refund was initiated, the amount has still not been credited, and customer support has stopped responding to my emails.
The entire experience was frustrating and time-consuming. Customer support and refund handling definitely need improvement.
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Refund
My first order arrived in a broken condition, and the overall return/exchange process has been very disappointing. I also faced difficulties contacting your support team.
Even after reaching out multiple times, I have not received any proper response. It has been almost one month since I placed my order with Palmonas, yet my issue is still unresolved.
Even after reaching out multiple times, I have not received any proper response. It has been almost one month since I placed my order with Palmonas, yet my issue is still unresolved.
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Order
I am very disappointed with my first recent order from Palmonas. I placed my order on October 25th, and the estimated delivery time was 15–20 days. It has now been 25 days, but I still have not received my order.
This delay is extremely frustrating, and there has been no proper update or communication regarding the status of my shipment. I expected better service and reliability from the brand.
This delay is extremely frustrating, and there has been no proper update or communication regarding the status of my shipment. I expected better service and reliability from the brand.
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Disappointing
Faced so many issues with delivery, place order more than 1 month ago and still not received the order, there logistic company is falsely updating the remark as incomplete address however I previous received my order from palmonas on the same address. Nor they returning my money in the account nor there grievances is reverting on mails. Seems like i lost my money on this scam app.
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Don’t order from here - products are not getting delivered
Worst customer care service - After I ordered product from their side I was suppose to receive product 6-7 days back I am still waiting for that product. I dropped email to palmonas twice and to bluedart twice. Still no updates from any one of them. There is no facility to call palmonas to get issue resolved.
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Not worthy #fake commitments
Hey! For anyone looking for an honest review :this one’s for you.
I purchased two chains under the “Buy One Get One” offer and one without any offer. Honestly, they’re not worth the money. At first, they look amazing, but soon they lose their shine just like any cheap product. Also, if you buy through the “Buy One Get One” deal, any refund will only be credited to their wallet which is pretty useless. So please, don’t waste your money on this brand or its products. And forget about that so-called “lifetime warranty” it doesn’t exist.
I purchased two chains under the “Buy One Get One” offer and one without any offer. Honestly, they’re not worth the money. At first, they look amazing, but soon they lose their shine just like any cheap product. Also, if you buy through the “Buy One Get One” deal, any refund will only be credited to their wallet which is pretty useless. So please, don’t waste your money on this brand or its products. And forget about that so-called “lifetime warranty” it doesn’t exist.
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Pathetic product
Pathetic product this is fake product we have ordered this product on ninth of September delivered on 12th of September after seven days entire gold polish got vanished and it's look like metal black metal I am chasing for my refund and I am requesting for return but not getting any response From TEAM
Please note do not buy any product from this application
I have ordered the earrings for my wife after three times exchange they are sending same product And also product quality was really bad it's look like used product or metal product As per my wife this is waste of my money
Please note do not buy any product from this application
I have ordered the earrings for my wife after three times exchange they are sending same product And also product quality was really bad it's look like used product or metal product As per my wife this is waste of my money
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My honest review
My skin is sensitive and this is the only platform where i could find an attractive / unique and skin friendly items for Men.
No customer care service no reply no refund my money is gone
The are not replying there management is worst , i ordered a ring but it was bigger in size so i exchange it but after pickup no pickup message was showing unsuccessful pickup was showing and i m trying to contact from 5 days no respond my 900 is gone i hate palmonas don’t buy any products boycott palmonas
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Worst experience
It’s Been same issue with me also I have placed a order from Palmonas website were I didn’t get confirmation so I placed another order from website now both order come I returned one the same issue with my second purchase it didn’t get confirmed and now they telling the order is shipped and calling in stores they don’t give response to customer
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Worst Experience – Fake Offers & Zero Support
This app/company is completely misleading customers. They advertised a “Buy 1 Get 1 Free” chain offer, but after placing the order I received only one chain. I mailed their support team multiple times — but no reply, no resolution.
This is nothing less than a scam. If you can’t fulfill your promises, why run such ads everywhere? Very unprofessional, irresponsible, and disappointing. They take money but don’t care about customers.
I will also be sharing this experience on social media to make others aware of how this brand cheats customers. Do not trust their offers!
This is nothing less than a scam. If you can’t fulfill your promises, why run such ads everywhere? Very unprofessional, irresponsible, and disappointing. They take money but don’t care about customers.
I will also be sharing this experience on social media to make others aware of how this brand cheats customers. Do not trust their offers!
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Very Disappointing – No Real Customer Support!
I had a terrible experience with the Palmonas app. I ordered a gift for my sister’s birthday, but mistakenly selected the wrong address.
I immediately emailed their support (multiple times!), tried every contact listed, and even called their customer support number and waited on hold—no one picked up, ever. Despite all their claims about great service and the Shraddha Kapoor brand hype, there was zero real support.
There is NO option in the app to cancel an order or request a refund. My order was delayed for more than 10 days and my sister’s birthday already passed, which completely defeated the purpose of the purchase.
After endless emails and calls with no reply, I had to beg them to cancel my order and issue a refund, still with no response.
Overall, the app is just hype with no accountability or functioning support team. Don’t fall for the marketing gimmicks. Save yourself the frustration and shop somewhere reliable.
I immediately emailed their support (multiple times!), tried every contact listed, and even called their customer support number and waited on hold—no one picked up, ever. Despite all their claims about great service and the Shraddha Kapoor brand hype, there was zero real support.
There is NO option in the app to cancel an order or request a refund. My order was delayed for more than 10 days and my sister’s birthday already passed, which completely defeated the purpose of the purchase.
After endless emails and calls with no reply, I had to beg them to cancel my order and issue a refund, still with no response.
Overall, the app is just hype with no accountability or functioning support team. Don’t fall for the marketing gimmicks. Save yourself the frustration and shop somewhere reliable.
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Poor Quality and After Sales Service
I ordered 3 times from this app thinking that it is backed by a big Filmstar icon. But in all three i faced terrible issues.
Sometime the items and broken. Sometimes the stones are missing. And sometimes the item gets broke down after wearing for 2-3 times.
After sales service is very poor. I requested for replacement. And they replaced the item with the same broke item and took another 10 days for the same.
After complaining again. They refunded.
Sometime the items and broken. Sometimes the stones are missing. And sometimes the item gets broke down after wearing for 2-3 times.
After sales service is very poor. I requested for replacement. And they replaced the item with the same broke item and took another 10 days for the same.
After complaining again. They refunded.
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Worst App ever
The app is very worst and not user friendly. While checking the cart it got hanged and order got placed. Though i tried to cancel the order but there is no option to cancel and mainly customer care service is very very very worst and they will not respond to your call nor to your mails. Dont buy anything from this app. Really disappointed.
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Work experience with palmonas
I purchased 2 item with palmonas they send me 1 wrong item 1 damage item after delivery i was trying to contact there but didn’t reach so I suggest do not buy
Because once you buy you will not get any help from palmonas team
Very disappointed
Totally fake
Because once you buy you will not get any help from palmonas team
Very disappointed
Totally fake
Beautiful affordable luxury true to it’s name
I have bought some cool set from Palmonas and loving its design, quality and the thoughtful craftsmanship. It is for sure a Demi fine jewellery!
