Product Delivery
Extremely pathetic service from Shaya…you guys cannot to stick to any delivery time line…i had ordered an earring on 9th July for my friend, expected delivery was by 14th July, which unfortunately could not be completed by the Shaya team. The app also never gave any update, on continuous follow up with the executives, i was been told there is some pricing error and hence it is taking longer time. After weeks of follow up, i was been told, the product is out of stock and they are remaking it for me…such liars..and the delivery date in the app changed to 17th August…now today on 18th August I am yet to get the delivery of my product, not sure what these people are making…today lastly I was forced to cancel my order, on cancellations, i was getting a msg that a representative will call me in next 12hours, to understand the reason of cancellation, post which they will process with the refund….extremely poor experience, not sure what kind of customer experience you guys plan to deliver…you all are holding my money for over two months now, without any clarity on what and how you guys plan to do…will request everyone, never to but anything from
Shaya, if at all you plan to do so, please request for a COD, as the service provided is pathetic
Shaya, if at all you plan to do so, please request for a COD, as the service provided is pathetic
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CSCustomer@ Shaya
Disappointing
I had placed my order on 24 June 2026 for Entwine ring size 24, but till today I have not received the ring which was promised first on 17 July , then on 29 July, but it is over a month n 1 week, but still not received it n on inquiring, each time I m told we will look into the matter n inform you within an hour, but even with passing days there is no concrete answer from your side . Highly dissatisfied n disappointed with your service , which is a black mark on Caratlane of a reputed company like Tata’s.
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GGGool gulab
Response from developer
We are so sorry to know about your recent experience with CaratLane.We request you to kindly share your registered contact details at customervoice@caratlane.com and we shall get in touch with you on priority.
A Premium Brand with shockingly POOR Customer Support
It’s incredibly disappointing to see such a well-established brand consistently fall short on something as basic as customer experience.
I’ve had multiple issues with both Shaya and CaratLane this year, and every single one has been exhausting to resolve. Their customer support is painfully slow and largely unresponsive. You have to chase them relentlessly just to get an update. I’m currently still following up daily for a refund that has been pending for over a month, with no meaningful resolution in sight.
What’s equally concerning is their pricing. The prices on the app seem highly inconsistent, often appearing to be inflated before a “sale” so that the discounts look more attractive than they actually are. As a customer, it leaves you questioning whether you’re getting a genuine deal at all.
Jewellery is a purchase built on trust, and unfortunately, my trust in this brand has been completely eroded. Between the poor after-sales support, endless follow-ups, delayed refunds, and questionable pricing practices, the overall experience has been extremely frustrating.
I genuinely cannot recommend shopping from Shaya or CaratLane based on my experience. There are far better brands that value both your time and your money.
I’ve had multiple issues with both Shaya and CaratLane this year, and every single one has been exhausting to resolve. Their customer support is painfully slow and largely unresponsive. You have to chase them relentlessly just to get an update. I’m currently still following up daily for a refund that has been pending for over a month, with no meaningful resolution in sight.
What’s equally concerning is their pricing. The prices on the app seem highly inconsistent, often appearing to be inflated before a “sale” so that the discounts look more attractive than they actually are. As a customer, it leaves you questioning whether you’re getting a genuine deal at all.
Jewellery is a purchase built on trust, and unfortunately, my trust in this brand has been completely eroded. Between the poor after-sales support, endless follow-ups, delayed refunds, and questionable pricing practices, the overall experience has been extremely frustrating.
I genuinely cannot recommend shopping from Shaya or CaratLane based on my experience. There are far better brands that value both your time and your money.
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ISIshanee Sharma
Response from developer
We are so sorry to know about your recent experience with CaratLane.We request you to kindly share your registered contact details at customervoice@caratlane.com and we shall get in touch with you on priority.
Such a bad experience
Such a bad experience not receive my parcel and also not getting response from one week
MMannsha8
No customer support
no customer service
Mmouni21
