Disappointing
I had placed my order on 24 June 2026 for Entwine ring size 24, but till today I have not received the ring which was promised first on 17 July , then on 29 July, but it is over a month n 1 week, but still not received it n on inquiring, each time I m told we will look into the matter n inform you within an hour, but even with passing days there is no concrete answer from your side . Highly dissatisfied n disappointed with your service , which is a black mark on Caratlane of a reputed company like Tata’s.
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Response from developer
We are so sorry to know about your recent experience with CaratLane.We request you to kindly share your registered contact details at customervoice@caratlane.com and we shall get in touch with you on priority.
A Premium Brand with shockingly POOR Customer Support
It’s incredibly disappointing to see such a well-established brand consistently fall short on something as basic as customer experience.
I’ve had multiple issues with both Shaya and CaratLane this year, and every single one has been exhausting to resolve. Their customer support is painfully slow and largely unresponsive. You have to chase them relentlessly just to get an update. I’m currently still following up daily for a refund that has been pending for over a month, with no meaningful resolution in sight.
What’s equally concerning is their pricing. The prices on the app seem highly inconsistent, often appearing to be inflated before a “sale” so that the discounts look more attractive than they actually are. As a customer, it leaves you questioning whether you’re getting a genuine deal at all.
Jewellery is a purchase built on trust, and unfortunately, my trust in this brand has been completely eroded. Between the poor after-sales support, endless follow-ups, delayed refunds, and questionable pricing practices, the overall experience has been extremely frustrating.
I genuinely cannot recommend shopping from Shaya or CaratLane based on my experience. There are far better brands that value both your time and your money.
I’ve had multiple issues with both Shaya and CaratLane this year, and every single one has been exhausting to resolve. Their customer support is painfully slow and largely unresponsive. You have to chase them relentlessly just to get an update. I’m currently still following up daily for a refund that has been pending for over a month, with no meaningful resolution in sight.
What’s equally concerning is their pricing. The prices on the app seem highly inconsistent, often appearing to be inflated before a “sale” so that the discounts look more attractive than they actually are. As a customer, it leaves you questioning whether you’re getting a genuine deal at all.
Jewellery is a purchase built on trust, and unfortunately, my trust in this brand has been completely eroded. Between the poor after-sales support, endless follow-ups, delayed refunds, and questionable pricing practices, the overall experience has been extremely frustrating.
I genuinely cannot recommend shopping from Shaya or CaratLane based on my experience. There are far better brands that value both your time and your money.
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Response from developer
We are so sorry to know about your recent experience with CaratLane.We request you to kindly share your registered contact details at customervoice@caratlane.com and we shall get in touch with you on priority.
Such a bad experience
Such a bad experience not receive my parcel and also not getting response from one week
No customer support
no customer service
Panipat store feedback
I had an excellent shopping experience at the CaratLane Panipat store. A special thanks to Roshni, the star sales consultant, for her exceptional product knowledge, patience, and personalized guidance throughout my purchase. She made the entire experience truly enjoyable and memorable.
I would also like to appreciate Naushad and Akash for their prompt support and assistance. Their teamwork and professionalism ensured everything was handled smoothly. My sincere compliments to the Store/Retail Manager, Dinesh, for managing the team so well and ensuring a seamless, customer-centric experience.
The entire team made me feel valued, and their dedication to customer satisfaction was evident throughout. I am extremely happy with my purchase and will certainly recommend CaratLane Panipat to my friends and family. Looking forward to visiting again soon!
I would also like to appreciate Naushad and Akash for their prompt support and assistance. Their teamwork and professionalism ensured everything was handled smoothly. My sincere compliments to the Store/Retail Manager, Dinesh, for managing the team so well and ensuring a seamless, customer-centric experience.
The entire team made me feel valued, and their dedication to customer satisfaction was evident throughout. I am extremely happy with my purchase and will certainly recommend CaratLane Panipat to my friends and family. Looking forward to visiting again soon!
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