Customer service
I use the Abound at Walmart in Bardstown . Ashley & ALL the tellers go above & beyond each time I go in .
Ashley’s helped my granddaughter & myself with all our banking needs . She takes the time to talk to you like a friend , to figure out the banking you need to fit your needs .
The tellers treat us like family . Always being quick and efficient.
In this face paced world it’s so nice to have old fashioned customer service. Thank all you ladies for all you do !
Ashley’s helped my granddaughter & myself with all our banking needs . She takes the time to talk to you like a friend , to figure out the banking you need to fit your needs .
The tellers treat us like family . Always being quick and efficient.
In this face paced world it’s so nice to have old fashioned customer service. Thank all you ladies for all you do !
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New App
The new app is waaaayyy more user friendly!
App
Sucks- everything has been off ever since the update
Easy!
So easy to use. Trustworthy. You know what’s going on immediately. I can check all accounts within seconds.
Huge Downgrade
The accounts don’t update for days. Refreshing does nothing. I have to use the computer for everything now. Switch back to the old app or fix it. Absolutely horrible.
Thank you Abound!
Sooo much better than the last app.
Easy
Love the new app
App needs updates in 2 sections
This mobile app is better than the previous mobile app. However, when doing mobile transactions the memo field is only 20 characters long. That’s a big problem. I can only write 2-3 words when limited to 20 characters (including white space). The second problem is that the mortgage section of the mobile app. It links you to an external site with more mortgage detail. The detail is nice but I should be able to quickly see what I’ve paid against the principal and interest without going to an external site and doing the math.
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Statements don’t open
For some reason when managing credit card information for statements and payments it goes to a website inside the app. There I can’t open the statements. One star.
Randy Read
Not user friendly . Cannot make a transfer to another account.
Transfer no show
I transferred money twice because the balance didn’t update instantly like before.
Bad transfers
Won’t transfer money from one account to another having to split it up into small amounts in order to transfer it. Old app never had this issue.
New version Hot Garbage
Not sure what they were trying to accomplish with the swap, it appears just the opportunity to push extra services. It’s harder to see your accounts and distinguish between them in the GUI. The deposit check feature is clunkier. And transfers between accounts (LINKED AND OWNED BY ME) don’t show as pending once completed. And don’t show the funds available until the next day. Do better Abound
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New app horrible
Deposits & transactions being added & deducted from savings acct instead of primary checking.
Spouse who is primary on acct cannot see bill payees.
Spouse who is primary on acct cannot see bill payees.
Transfers
Can’t transfer money at all or as easily as you could with the old app
Inconvenient
Still having issues
Wonderful Experience
Update. The initial rollout was challenging. Spoke to several bank officials; discussed a possible rolling introduction of the new app to minimize any disruption or lag involving latency.
Since then the new app has been phenomenal to say the least. Definitely some growing pains were felt for sure.
The staff and administrators at AFCU have been rockstars. Professional. Patient. Understanding. Forward thinking and creative in assisting me and the countless other members.
Well done Staff. Proud to be one of your members!
Tom Berchiolli
👋💯👊👏👌🎯☑️
Since then the new app has been phenomenal to say the least. Definitely some growing pains were felt for sure.
The staff and administrators at AFCU have been rockstars. Professional. Patient. Understanding. Forward thinking and creative in assisting me and the countless other members.
Well done Staff. Proud to be one of your members!
Tom Berchiolli
👋💯👊👏👌🎯☑️
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Car loan
I liked it better when I was able to just go to the website and pay on my auto loan. Now I am not able to do that and it’s making my car payment be late because of this new process. All I want to do it make a payment without having to go through all of this. I liked it better the other way. I guess I’m gonna have to refinance with someone else so I don’t have to keep going through this.
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New app
This app is a bunch of junk. Just a bunch of unnecessary steps. What was the point in this? The user interface is way too cluttered and makes it much harder to navigate.
Disappointed
Full of bugs can’t even pay my bills