A TERRIBLE app with no developer support
If I could give this app -10 stars I would. The app has always been terrible with its iPhone 5 layout and old keyboard on top of it being incredibly slow and basic… but now you can’t even add a new card to your account because when you click card nickname, the entire app crashes. But guess what, it GETS F’N WORSE SOMEHOW. I deleted the app and reset my phone and now after reinstalling the app, the app doesn’t even load when you click it, it just stares at you for 10 seconds and crashes so now the entire app is unusable. I’m changing electric providers because of yall being a modern day electric company but haven’t updated your app in over 4 years, I hope y’all lose all of your customers so it will wake yall up and y’all will actually update the app and I’m not even asking for more features, I’m just for the basic BUG FIXES y’all seem to not care about
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Scammers
Scammers ! Do not sign up with them you are better off using a regular monthly light company
These people disconnect lights daily
Paying almost $20 daily for light to still be disconnected
These people disconnect lights daily
Paying almost $20 daily for light to still be disconnected
Too many inconsistencies with actual usage
Too many inconsistencies with usage one day it says u used average cost per day is $22 other next day it jumps to $30 a day average this is impossible I added an additional $30 to my account it showed my actual balance was $84 and when I added the $30 then it immediately dropped to $54 is this company stealing money A federal audit would be required to many inconsistencies with actual cost kilowatts per hour and what they’re charging per day i’ve only been with this company three weeks and I see some scamming going on and I don’t like it. furthermore their app is not real time I have noticed that you really don’t know what your balance is until your lights are off feeling very frustrated with this light company
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Yall need to update yall app
This app is old and out dated the customers name isn’t even show with the statements, what if we need proof of electricity bill? So unprofessional and bootlegged please update
0 Stars If Possible
If being frustrated is your thing, this is the app for you. Luckily i get both email and text messages from them. The app is completely useless! It doesn’t let you sign in, it says “account number invalid” when you can go online and login just fine. It doesn’t load when it does let you sign in and it overall just doesn’t function. If I could give 0 stars i would but I can’t so owell. VERY DISPLEASED!!!
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Acacia is a Horrible electric company
They constantly cut the power off and if you if you don’t get the lights paid on before aCertain time that day. They leave you and your family in the cold with a bit of the electricity all night. I’ve asked numerous times for what kilowatt per our rights and paying and they won’t give them to me. I have five rental properties are bills paid and I paid lights on they constantly cut them off!!!! I am changing electricity companies do not use them...
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Does not work
This app does not work. It will not let any credit/debit card work unless it has the same billing address as the service address (so husband, mom, and dad can’t help us out when need be) and also the usage section doesn’t work. Says no data available however we have used Acacia for over 2 months now. Horrible app that needs updating. Just use the regular website
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Frankie
I love it! I love the app and energy power saving free nights for me I badly be home n use lights mostly use them at night around 9pm to 5am n those are the free lights good part is that you get free lights every night I love this app n power so much thanks guys I will be calling to check up on my status again
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Doesn’t work
I have been able to get this application to work one time!!! It always states a different reason for not working!!!
Bad App
Doesn't allow to sign in your username. It's says username is incorrect.
