Terrible
Stole money from my dads account. I deposited money into my dads account and it didn’t show up but I have all receipts of the deposit. DO NOT USE!! Don’t waste your money on this app.
Fee
Is so exaggerated
For shame
The obscene charges are against the family- not the inmate & that’s really terrible. You’re creating victims of abuse of power- monetarily!
Families don’t deserve this.
For shame …
Families don’t deserve this.
For shame …
Confused
I keep trying to send him money so I can talk to him. There’s so many places to send money. I keep sending money and I still can’t talk to him. This is so confusing.
Fees
Charging processing fees with no other trusted payment method should be criminal.
Poor design
This site has always been a problem. Will close out randomly, has weird bugs where it will say your information is wrong but you’re putting in the same stuff you have for over 10 years every week. Garbage for a system that is collecting 100s of thousands a year off of families that are just trying to communicate with their loved ones. Shame on you!
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Compañía que roban
Si cobran demaciado por el depósito
Not working for me
I can’t get the app to work! It was working earlier this year but now it won’t. I have went to my bank and they tried it to no avail. They said there’s no reason why on the bank side of things for it not to work. I had to actually go to the jail and use the kiosk. This is unacceptable!
No customer service
They are constantly changing the rules, but you can’t talk to a human to try to figure out a solution. It’s ridiculous!
Go in person
Don’t go to the website or the app online it’s suspicious and I wouldn’t be surprised if it’s fraudulent as well
Freezes and not funtional
App sucks. Freezes when you want to submit payment. worked ok in the beginning now it has no use!
Terrible UI
I deposit money frequently through this website. Why not allow me to store my credit card info.
Also half the time or even more frequently, it rejects the payment. I called my credit card company and it isn’t them. It is the app and its poor functionality. Needs a lot of work to make it better.
Also half the time or even more frequently, it rejects the payment. I called my credit card company and it isn’t them. It is the app and its poor functionality. Needs a lot of work to make it better.
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A mess
Before I made an account I was able to see the commissary store and now I cannot and I can’t even send money to my loved ones
Absolute garbage. You call this technology?
0 stars should be an option. What a waste of existence this app is and whoever designed it has no business in app development for such a serious cause. Shameful actually. I underfunded “what do you expect, it’s jail”… then don’t even make an app if you don’t have the competence to build a solid for of communication for loved ones SOME of whom have been arrested and are not guilty, etc. what an absolute total fail as developers. With all the technology in the world, this is what you find acceptable to release for use? I hope your student loans or YouTube university are refundable. Maybe try a new career field. Cause this clearly ain’t it.
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Deposits
Obviously, they make you call customer service so they get more charges out of your deposits really sad that the app doesn’t work just so they can charge you more money
Absolute Garbage App
I wish I could give negative stars. This app is so trash it’s unreal. For a company that is in the business of making money for a service all the inmates want to use you’d think they would be more efficient about getting that money. TLDR: Payments rarely work.
Thieves
With these insane fees it should be a crime.
Horrible
When you put in your credit card info and it goes to the verify screen, it gives you 4 to 5 seconds to check your messages for your verification code, then go back to their screen, type in the code, and submit. By this time the 4 seconds are up and it times out and removes all the info you just typed in, causing you to have to start over. Extremely frustrating and a testament to whoever coded this app and obviously did not bother to test it.
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SCAM. They don’t send the money
I paid for money to be sent in and I have a receipt number yet when I called she never got the money and the automated line says they can’t locate the transaction. They do not have a way to speak to a person. Do not get scammed
Worst Service Ever!!
Only business I know that doesn’t like to make money they flag almost all transactions and deny transactions for no good reason. What a scam of a company.
