Useless app
Since Aetna took over Coventry this app has become useless to me. I can book a trip, but it doesn’t appear on the app. Perhaps because it still shows my Coventry Account and not my Aetna account. Have tried numerous times to get someone to fix this to no avail.
Works Great!
Before when I used to use the app to schedule a ride, the time I set would switch to AM instead of Pm. It's fixed now andworks fine! Now, I can easily schedule rides instead of having to call and do it.
App won’t let me register
First things first, I called the call center to ask them if they even had an app to schedule trips on without having to call all the time to get a trip scheduled. The agent told me that they didn’t have one and that there was a website. Newsflash, the website doesn’t schedule trips either! The website tells you to call them to schedule! And then not to mention that I stumbled across this app after googling it! Then to make matters worse, I tried to register for a new account in the app and for some reason it can’t locate my insurance (Medstar Family). I called my insurance just to make sure if I had the right Member ID number, and they told me yea. Y’all need to fix this app ASAP so people can use it without having to go through such long waiting times! If someone else goes through this, please let me know, because I thought I was the only one going through this horror of an app.
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Zero stars
All I get is a blank screen. And then a link if you go on the Internet to login, but now says I need to login and it doesn’t accept my new login. Piece of junk.
Doesn’t work
I only get a white screen when I open the app! I’ve tried uninstalling & reinstalling but same…just a white screen.
