Useless app
Since Aetna took over Coventry this app has become useless to me. I can book a trip, but it doesn’t appear on the app. Perhaps because it still shows my Coventry Account and not my Aetna account. Have tried numerous times to get someone to fix this to no avail.
Works Great!
Before when I used to use the app to schedule a ride, the time I set would switch to AM instead of Pm. It's fixed now andworks fine! Now, I can easily schedule rides instead of having to call and do it.
App won’t let me register
First things first, I called the call center to ask them if they even had an app to schedule trips on without having to call all the time to get a trip scheduled. The agent told me that they didn’t have one and that there was a website. Newsflash, the website doesn’t schedule trips either! The website tells you to call them to schedule! And then not to mention that I stumbled across this app after googling it! Then to make matters worse, I tried to register for a new account in the app and for some reason it can’t locate my insurance (Medstar Family). I called my insurance just to make sure if I had the right Member ID number, and they told me yea. Y’all need to fix this app ASAP so people can use it without having to go through such long waiting times! If someone else goes through this, please let me know, because I thought I was the only one going through this horror of an app.
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Zero stars
All I get is a blank screen. And then a link if you go on the Internet to login, but now says I need to login and it doesn’t accept my new login. Piece of junk.
Doesn’t work
I only get a white screen when I open the app! I’ve tried uninstalling & reinstalling but same…just a white screen.
Horribly made app
It appears app was designed by 6th grades B- middle school students. Dates don’t match requested. Times don’t match requested (set to mountain time but no option to change). Intermittently freezes.
Closes off by itself. I can’t believe any reputable company would put this POC to Apple Store.
Closes off by itself. I can’t believe any reputable company would put this POC to Apple Store.
Really?
App is great to at least check on your rides but the app only works in the middle of the night.
Let’s you schedule a trip but them screen turns white
When you schedule a trip the screen turns white and nothing is on it. You can close the app and reopen it but screen stays white and you cannot do anything. Unusable!
NOT WORKING
Can you please update the app so it can work with the new update please
Please pull this app until it is fully functioning
This is a frustration medical patients and caregivers just don’t need and should not have to fight and deal with. The most humane thing to do is take this app down until it functions properly to spare all a huge additional headache amongst an already trying medical world.
Useless
Useless app.
Crashes - Useless Junk
From the 1st time I ever used this app its been nothing but trash.
Won’t work
Since the last update this year the app has been broken for IPhone users. They seem to refuse to fix it. You can’t manually add trips because a next button doesn’t exist. It’s a shame because I loved it when it was working.
Not really a review, just need help!!!
How do I move to page 2 of my request for a ride??? I'm just stuck on page 1, with no button to push or swipe to use. Help!!!
Apple is useless
From the first day that I downloaded this app I found it useless. According to the people that you call you’re supposed to be able to use this app to schedule trips either for reimbursement or for them to come pick you up. With this app you can’t do either. The most you can do is save addresses and see a map of where you’re going. I can do that with Apple Maps, I don’t need this app to be able to do that. Why would you make an app that you can’t use? I uninstalled the app and reinstalled it because I was getting a black screen whenever I tap to be able to open it. When I reinstalled it it said my login no longer exist and my email address and password are saved on my phone so I know that they’re correct. Please make this app either useful or just delete it from the App Store. What’s the point of having something that there’s no point in using?
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Useless
Respectfully, guys, this app is a complete waste of time. When regular call line has a long holt time, I want to login to get quick information. I created a login for my child and the app properly promptly showed me my child’s name, with the incorrect insurance carrier, and has no previous information. I needed to find previous trip information and it showed none. How can you use this app if you cannot see any previous information immediately upon login. Would like to see you get this corrected, as using the app would be a great benefit, much quicker than making a phone call.
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A2C
App works but then it doesn’t work. I have to constantly delete and download it again because it keeps going black
Needs fixing
When I first used the app I was excited that I wouldn’t constantly have to call to place a ride but it doesn’t let you move on to the next step when putting in the address to set up a ride and now the screen is completely white and showing nothing which means I have to reinstall it which I don’t really want to keep doing. It either needs some fixing or a update please figure out the problem cause this would have been a very handy tool.
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Not able to validate registration
Making a call to schedule a trip took me more than 40minutes, so I asked for an online option and they told me about this app. The thing is that i was not able to register a new account and they were not able to help me when I was son the phone with them. It is really bad, they made so many questions over the phone if need to reschedule and then they transfer you to other representative to make a new appointment for a trip, again a lot of questions. It’s just ridiculous that we have to spend more than half an hour to schedule a trip, on top of that this app is not helpful.
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Unreliable
As said by another user, this app only works if you uninstall/reinstall after each use...and that doesn't even work all the time. Hopefully they will fix this.
