Ace Hardware User Reviews

Customer Experience

Positive experience66.2% of reviews
Neutral4.8% of reviews
Negative experience29.1% of reviews

~ Based on 905 written reviews from the US App Store.

What users say

Is Ace Hardware Safe?

Ace Hardware: Home Improvement appears safe based on user ratings. AppsHunter Safety Score for Ace Hardware is 96/100.

This assessment is based on 398,786 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.4% of ratings point to a safe experience
1.5% of ratings suggest some concerns
1.1% of ratings point to a risky experience

~ Based on 398,786 App Store ratings for Ace Hardware.

Is Ace Hardware Legit?

Ace Hardware: Home Improvement appears to be a legitimate app. AppsHunter Legitimacy Score for Ace Hardware is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Fort Mill, SC Store

The are awesome! The older gentleman works along side his son in the store. It’s a joy to see them working together. They help you every step of the way. Sometimes, I have to explain how I’m going to use a product so that they can tell me exactly what I need!

Worker bees

I like shopping at ACE Hardware on E Calumet St
The guys that work there are always friendly knowledgeable and very helpful. It’s my neighborhood go to store

Gina

Gina at Mission Hills ACE is the best ! She is the friendliest and beyond helpful when I went to this store for my first time . I have literally gone back almost everyday and enjoy the store so much .

Elfstrands Ace Hardware

Love this place great owners and staff! Very helpful.

Easy to use

Easy to use

Excellence

The people prove they care about customers by having the knowledge and location of products.

Rob

Always there to help. Willing to answer questions or find someone who can. Very friendly. I am there almost on a daily basis and the above describes my experience every time. Keep it up.

Professional staff

The staff is outstanding knowledgeable and professional in every way. I love shopping there. It’s like talking to your best friends.

Works Great!

Great user interface, easy to navigate, super convenient!

Amazing

I live in Tucson Arizona, and we are blessed to have one of the biggest Ace Hardware stores in the world. If you know the location, you know what I’m talking about the employees there have some of the best customer service and I so helpful in every department from the greater that you at the door to the very end with the cashiers. It’s always an amazing experience.
Show more

Outstanding customer service!

Remarkable customer service
Recommend you compete more with pricing with other retailers. ACE you got this!

Fix the “back” gesture

I love ace, this app is frustrating, fix the gestures. The back gesture takes you to the main search page and you can’t pinch to zoom on any photo. I have an iPhone 17 pro max

Instant $10 for app

I signed up using the app and did not get a $10 credit which was advertised as instant - cashier told me it takes a few days to activate - what’s up with that?

App does not work

App does not work. App is unable to let you log in or redeem discounts. Multiple calls to Ave Hardware. No solution for broken app.

Sooo convenient

Love indoor plant selection!!

Outstanding

Great store & outstanding customer service.

Return to the top of search

When looking at a item and you return to your search you are brought back to the top of your search list not where you were before

would have liked the 15% off $ but it never arrived

would have liked the 15% off $ but it never arrived

George

Ace has all my basic needs merchandise & then some

Good

**very good and Easy too use!**