stealing
ace 3 & ace 8 have been consistently late for approximately a week now. if you’re going to keep asking for more $, improve
Please add one more train after ACE07 and New ACE app missing live train tracking
Please add one more train for more convenience . As of now if we drop our kids to school which is typically at 8 AM then we will miss the last train also . Also the New ACE app is missing the live train tracking status which was a good feature in the previous version .
Ace comfort
Want a great commute hop on board
Glitches
It’s nice to have an app that tracks the train but it glitches a lot or doesn’t show the live location of the train many times a week. Make sure you purchase monthly tickets at the beginning of each month otherwise you’re throwing away $254 because it will expire at the end of that month.
Split payment page doesn't close keyboard
Split payment page doesn't close keyboard
Suzi
Love ACE & the Crew! Reliable, Clean, Safe & Amazing service. Thank you all for all you do.
The most convenient way to travel to the Bay Area
I have quarterly appointments at Stanford to follow up on my medical procedure and travelling with Ace is so convenient that makes me wish they have regular service between Stockton and Diridon… I love watching the vehicles stuck in slow moving commute both east and west direction from the comfort of my seat… No stress and do not have to worry about parking…. It also gives me the opportunity to flex my legs and help me with my required exercise… I have shared and taught a lot of friends to take advantage of this way of travel… more trains please😊thank you ACE
Show more
Update for quick access
Please update the app to show active tickets from the home / locked screen and through the Dynamic Island. Using train passes on other rail systems, such as Metro North, is much more user friendly
Comfort and safety
Clean, comfortable and safe trains, grade 10!
Could be a lot better
I have not ridden a train yet, and I decided to get this app to look at schedules and possibly buy tickets. Unfortunately, the app does not work very well with VoiceOver. I can see text elements that VoiceOver is unable to navigate to. I’m also very surprised not to see any train schedules in the app. I have to enter a destination, but I just want to look at the schedules.
Show more
ACE for the Win
I ride occasionally for my seasonal employment in the Tri-Valley. It has changed my commute experience! The trains are clean and on time. Customer service is efficient, friendly and helpful. Left my raincoat on the train, and they helped me retrieve it. Just wish there were more trains - weekend would be helpful. Highly recommend!
Show more
New ACE app missing live train tracking
New ACE app is missing the live train tracking status which was a good feature in the previous version .
Good not Great - Needs Improved Train Tracking
The new app and ticketing system IS better than the previous. BUT the tracking of the trains is not. The previous app would link to the status webpage whereas this app does not have that link. It contains a new status tracker that is not as accurate. That’s unfortunate because I like the look and feel of the new train tracker but I’ve seen it’s inconsistent with the previous web based page.
Show more
Lot improvement needed
Yes
App confusing and annoying
I cannot find the information I am looking for - which is when is the next train and is it on time. Seemingly the most important information when buying a ticket
Needs to Simplify
With this new app I can’t easily see the train timetable so I have no idea when the trains are going to arrive. Instead, it’s clogged up with a bunch of bus stations and other transit. I can’t see the live train status with upcoming arrival times. This makes it 100% more difficult to use. I have signed up to get alerts via text instead, but this means I get alerts on days I am not commuting. I think it is easier to juggle multiple tickets if you are traveling as a group, but it has made my day to day experience much more difficult.
Show more
New UI is suck
The older app has better UI. The new UI, it is hard to navigate and find the path that only dedicate for ACE train and its shuttle. If this app is for ACE, then it should be dedicate to ACE route and shuttle route… not include bunch of othet public transportations.
Error on ticket ourchase
Cant purchase ticket on ios
New app leaves much to be desired
Why no train status or time tables? It’s literally just a place to buy tickets.
stealing
it’s good to see that you maintain order on the train and that you don’t let people ride for free or we’d all pay for people who do steal. I am a monthly paper ticket purchaser through my work and it’s also stealing whenever once in a long while I forget my monthly pass and you make me buy another ticket so in fact, I’m paying you twice. That is also stealing.
Show more
