Update for quick access
Please update the app to show active tickets from the home / locked screen and through the Dynamic Island. Using train passes on other rail systems, such as Metro North, is much more user friendly
Comfort and safety
Clean, comfortable and safe trains, grade 10!
Could be a lot better
I have not ridden a train yet, and I decided to get this app to look at schedules and possibly buy tickets. Unfortunately, the app does not work very well with VoiceOver. I can see text elements that VoiceOver is unable to navigate to. I’m also very surprised not to see any train schedules in the app. I have to enter a destination, but I just want to look at the schedules.
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ACE for the Win
I ride occasionally for my seasonal employment in the Tri-Valley. It has changed my commute experience! The trains are clean and on time. Customer service is efficient, friendly and helpful. Left my raincoat on the train, and they helped me retrieve it. Just wish there were more trains - weekend would be helpful. Highly recommend!
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New ACE app missing live train tracking
New ACE app is missing the live train tracking status which was a good feature in the previous version .
Good not Great - Needs Improved Train Tracking
The new app and ticketing system IS better than the previous. BUT the tracking of the trains is not. The previous app would link to the status webpage whereas this app does not have that link. It contains a new status tracker that is not as accurate. That’s unfortunate because I like the look and feel of the new train tracker but I’ve seen it’s inconsistent with the previous web based page.
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Lot improvement needed
Yes
App confusing and annoying
I cannot find the information I am looking for - which is when is the next train and is it on time. Seemingly the most important information when buying a ticket
Needs to Simplify
With this new app I can’t easily see the train timetable so I have no idea when the trains are going to arrive. Instead, it’s clogged up with a bunch of bus stations and other transit. I can’t see the live train status with upcoming arrival times. This makes it 100% more difficult to use. I have signed up to get alerts via text instead, but this means I get alerts on days I am not commuting. I think it is easier to juggle multiple tickets if you are traveling as a group, but it has made my day to day experience much more difficult.
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New UI is suck
The older app has better UI. The new UI, it is hard to navigate and find the path that only dedicate for ACE train and its shuttle. If this app is for ACE, then it should be dedicate to ACE route and shuttle route… not include bunch of othet public transportations.
Error on ticket ourchase
Cant purchase ticket on ios
New app leaves much to be desired
Why no train status or time tables? It’s literally just a place to buy tickets.
stealing
it’s good to see that you maintain order on the train and that you don’t let people ride for free or we’d all pay for people who do steal. I am a monthly paper ticket purchaser through my work and it’s also stealing whenever once in a long while I forget my monthly pass and you make me buy another ticket so in fact, I’m paying you twice. That is also stealing.
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App is nonsense
Get your money back ACE! You aren’t a nationwide commuter train. You have specific stops! This app should be simplistic like it was! Train status with #’s, bus connections (?) and tickets is pretty much all you need! A lot of space taken up on our mobile devices for nonsense.
Update. Ticket activation FAIL! Dump this app and go back with the old one.
I want to se the review that is making this app rating 4.5 out of 5!!!
Update. Ticket activation FAIL! Dump this app and go back with the old one.
I want to se the review that is making this app rating 4.5 out of 5!!!
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No live train status or travel history
This app is good for two things and two things only: purchasing tickets and activating them. The trip planning feature is meh. There’s many other better trip planning apps for transit use, and so I don’t see myself ever using this feature. My main critique of this app, as many others have noted, is the absence of the live train status tracker that was on the previous app. I am not talking about the live time tables at stations. I am talking about the map that shows in real-time where the trains actually are, including on the tracks between stations. I don’t just want to know what time my train will get to my station—I want to know where the train is now. For this reason, I have still kept the old app downloaded on my phone. Finally, ACE has said this app makes it easier to view travel history, but I haven’t found that to be the case. It is easier to look up *purchase* history, but when they said travel history I am thinking of a log of each trip/ticket activation. For example, I bought a 20 trip pass. I want to be able to view when I activated each of those 20 trips. If this is possible in the app, it is not very intuitive, and I would like to see this feature added or enhanced. I love riding ACE and was looking forward to the new app, but unfortunately this app has been extremely disappointing. It feels as though it was released too soon and like they didn’t take actual riders’ experiences and opinions into consideration.
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Old app was fine
Not sure why they had to create a new app that forced users to create a new account. Maybe they found a cheaper app developer? If so, it shows. The most helpful feature was the live train status.
And is the planner really necessary? Google Maps can do that. It doesn’t work anyway - I plugged in Pleasanton to Tracy, made sure departure time was during service hours, and nothing showed up. A timetable would be more helpful. There should also be a timetable for connecting buses.
And is the planner really necessary? Google Maps can do that. It doesn’t work anyway - I plugged in Pleasanton to Tracy, made sure departure time was during service hours, and nothing showed up. A timetable would be more helpful. There should also be a timetable for connecting buses.
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Great Train, Great People with Great App
I love coming to work on ACE. New App had some vendor update issue resulting into for me unable to purchase ticket but was able to purchase interim paper tickets. App is fully functional and I am able to get the ticket and able to write this review.
Train conductors have been very helpful during this transition of updated ACE App!
Train conductors have been very helpful during this transition of updated ACE App!
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No live train data, no schedules
The title says it all
App is bad, previous app version was better.
Tracking of train boot their in new app. Harder to find departure info for desired station.
Should have the ability to have a memorized itinerary, so it’s easier to buy a ticket, since many people always buy the same departure point and destination, location.
Should have the ability to have a memorized itinerary, so it’s easier to buy a ticket, since many people always buy the same departure point and destination, location.
Who is rating it more than 1 star?
This new App is a total trash. No easy way to track trains. Activating ticket doesn’t work. Plan trip option is useless
