Safe Custody Charge service doesn’t work
I paid safe custody charges twice but the app is failing to recognize it and keep applying towards credits/future bills. For the context, I tried to disconnect the service in June since my mother is temporarily visiting a different country. ACT fibernet chatbot showed me a option of “Safe custody charges” i paid Rs.708+ Rs.647 through safe custody again on July 10. Connection was still active, they kept this money in credits and silently used for August bill. I realized this in August and paid Rs.944 again in August, safe custody for 4 months! None of the times, they applied this safe custody. They keep saying they didnt receive safe custody request from my account, despite me paying twice and showing screenshot. This app is buggy and they refuse to address or solve my issue. Now they disconnected my connection and kept Rs.1000 in credits. They don’t refund bcs they don’t entertain such requests but happily keep the money you paid for service which they don’t want to honor. This app and their customer service is a joke! Pls stay away.
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Act customer service response
Act been ok
In speed but customer service in restoration when an issue occurs is not good.
In speed but customer service in restoration when an issue occurs is not good.
Autogenerated bill without usage
They are automatic generated bills without connection even after valid pack without any information , chat box is use less very less options and it’s not accepting the issue from customer
Very bad service and worst app
The users cannot even contact actual customer service representatives to convey their genuine concerns. Very bad and unacceptable and unsatisfactory!
Worst WiFi
Always have a issue with this WiFi and no proper service and they don’t respond to customer queries and always ask to pay extra
Payment
Payment is easy
Chuttiya Wi-Fi h ye
Sabse bekar Wi-Fi h ye bc iska net kabhi nhi chlta isko bhul se bhi mat lagvana mai lagva k pachta rha hu
No contact support available on app
There is no human on chat option or contact option on app i had connection issue not helpful
Internet is very slow
Very bad some times
Service
Excellent service provided
Bill on line payment through your Aap
It is showing me so many details which is irrelevant to me. Everytime i need to keep pressing the “Next” button which is disgusting. Kindly remove these steps.
Bill payment
ACT bill payment is turned into easy process👍👍👍
Billing
Sales person sold me a 6 month 100 mbps plan for Rs1999/. But bills are generated for 3000, and speed reduced to 50 Mbps. Defective router and wrong configuration done by installer, thus no internet for 2 weeks until the router was replaced and reconfigured. Added a new charge calling it a reconnect. Multiple phone calls explaining above but no resolution. Receiving threatening alerts of disconnecting service. So, had to pay an additional 950 under duress.
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Office regarding
In vzm the office is not answering calls
In intense and service is great ternet is good but need improvement in payment methods
Internet and service is great but it does not take international cards for the payment
Awesome
Super internet
Stop irritating customers by suspending the wifi for some other payment issues
I have taken subscription for six months. It means I need to pay six months once the amount is somewhere around 4000. But in the meanwhile someday I took the ZEE5 plan for ₹99 per month. I watched it for a month, then I released that I don’t need it anymore, so I wanted to remove it. I did not see any option in the act fibre net app, so I went to my payment app and from there, I stopped the monthly auto payment option. Now, if I am not paying the amount for ZEE5, then you are supposed to stop only Zee five, why are you suspending my Wi-Fi altogether? Or at least give option to us where we can remove the ZEE5 from our account. Now I had to pay the ZEE5 amount of some three or four months altogether to get my Wi-Fi connection back because after raising the issue, you won’t call soon also. The system is not correct. There should be option to remove the ZEE5 and if there is a option and it is hidden, you need to make your app more user-friendly. That’s about it, thank you.
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Worst customer service
It’s been a week I have requested for the shift the location nd still I’m unable to reach right person to get it done. Before taking the connection they literally force like anything but when it comes to service part it’s just worse and pathetic. Nd this in the metro city nd I’m still waiting to resolve my concern…..
I really regret this deal.
I really regret this deal.
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Internet service
Frequently facing Internet problems and taking too much time to resolve
Problematic
Sometimes it works smoothly but sometimes it makes simple processes so so complicated. Right now, I’m trying to make payment through my UPI ID but it won’t give me the option to do so whereas I have made numerous payments with my UPI ID before. For whatever reason, they want all sorts of details this time like my Debit PIN. Been trying for the past 1 hour but no option to pay through UPI ID. Waste of time and effort.
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