I like this credit union, but the app is bad
Currently, I can only load the first screen of the app. If I try to navigate to any account or menu option- it won’t load. It’s always SOMETHING with this app.
The online experience is awful
A reminder I no longer bank here for my banking needs but had to set up a Coogan for my child so had little choice. Not convenient whatsoever.
Why?
I’m a bit sad that our performance unions & guilds are limited to this credit union, and its amateur app.
I like that it is fairly simple.
But, there are always display glitches.
Almost annual hackings of AFCU accounts.
And old messages at the INBOX feature are not delete-able.
Why can’t we delete a message, if it’s no longer relevant?
Specifically: I was glad to be able to use this app to report when a restaurant server swiped my AFCU debit card twice, overcharging me.
That was over 6 years ago, and there is no “Delete Message” button anywhere in the Messages tab; so my report is still viewable.
If you’re an actor, and you’re working enough to afford PNC, Chase, BofA, or CitiBank; do it. This app is sorely lacking.
I like that it is fairly simple.
But, there are always display glitches.
Almost annual hackings of AFCU accounts.
And old messages at the INBOX feature are not delete-able.
Why can’t we delete a message, if it’s no longer relevant?
Specifically: I was glad to be able to use this app to report when a restaurant server swiped my AFCU debit card twice, overcharging me.
That was over 6 years ago, and there is no “Delete Message” button anywhere in the Messages tab; so my report is still viewable.
If you’re an actor, and you’re working enough to afford PNC, Chase, BofA, or CitiBank; do it. This app is sorely lacking.
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Face ID Constantly Broken
For basic banking needs of AFCU members the app does the job. However, Face ID has been broken for many months and deleting and reinstalling the app is no help. It’s a minor annoyance to always need to type in username and password.
Straight garbage
Believe the hype
Why?
I’m a bit sad that our performance unions & guilds are limited to this credit union, and its amateur app.
I like that it is fairly simple.
But, there are always display glitches.
Almost annual hackings of AFCU accounts.
And old messages at the INBOX feature are not delete-able.
Why can’t we delete a message, if it’s no longer relevant?
Specifically: I was glad to be able to use this app to report when a restaurant server swiped my AFCU debit card twice, overcharging me.
That was over 5 years ago, and there is no “Delete Message” button anywhere in the Messages tab; so my report is still viewable.
If you’re an actor, and you’re working enough to afford PNC, Chase, BofA, or CitiBank; do it. This app is sorely lacking.
I like that it is fairly simple.
But, there are always display glitches.
Almost annual hackings of AFCU accounts.
And old messages at the INBOX feature are not delete-able.
Why can’t we delete a message, if it’s no longer relevant?
Specifically: I was glad to be able to use this app to report when a restaurant server swiped my AFCU debit card twice, overcharging me.
That was over 5 years ago, and there is no “Delete Message” button anywhere in the Messages tab; so my report is still viewable.
If you’re an actor, and you’re working enough to afford PNC, Chase, BofA, or CitiBank; do it. This app is sorely lacking.
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HORRIBLE APP
This app is garbage. I've been trying to make a deposit and it's impossible. The camera takes the picture before you can put it in the right
Position Plus it blocks your view with some stupid pop-up window. Then it wouldn't allow me to take a photo of the back of the check because the whole thing freezes up. Don't waste your time or energy with this pathetic excuse for an app.
DO NOT RECOMMEND.
Position Plus it blocks your view with some stupid pop-up window. Then it wouldn't allow me to take a photo of the back of the check because the whole thing freezes up. Don't waste your time or energy with this pathetic excuse for an app.
DO NOT RECOMMEND.
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This app is a subpar
After taking a picture of check for mobile deposit often found times you get an error message and then have to retake. Once retaken it says “duplicate deposit”. So it is never actually deposited. I have to go into the branch office and deposit. What’s the point of mobile deposit when it only works half the time.
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Gets Worse With Each Update
Simply awful.
Constantly not working.
Crashes.
When depositing checks I get the Spinning wheel of “analyzing” death that goes on forever… until I shut down the app and hope it works later or the next day. Sometimes yes sometimes no.
Much better app when it had three functions and bare bones.
ARGH
Constantly not working.
Crashes.
When depositing checks I get the Spinning wheel of “analyzing” death that goes on forever… until I shut down the app and hope it works later or the next day. Sometimes yes sometimes no.
Much better app when it had three functions and bare bones.
ARGH
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Don’t even try
to use the app - problems every step of the way. Frustrating and disappointing
App has always been very buggy
Mobile deposit doesn’t work half the time
Problems with app
Sometimes the app won’t let me log in. Sometimes I have to change the password (3 times this year, so far). Sometimes it won’t photograph the check. Earlier this year the system was hacked into, nobody ever returned phone calls, and I couldn’t access my accounts at all. A couple of times I uninstalled and reinstalled the app; previously there was a Refresh button on the page showing my accounts, saying there was an updated view; when I clicked on it, my access got completely screwed up. Today I tried depositing a check and had grey stripes showing on my screen, while the camera suddenly took photos before I had even positioned the check. I called Member Services, was on hold for 20 minutes, then was told to uninstall and reinstall the app. The grey stripes still appeared, but I was able to take pictures of the check. Supposedly the check was deposited, but needs to be “processed.”
This app stinks, and I’m thinking I should dump AFCU and use one of the commercial banks, which I hate to do, but the AFCU app is screwed up and unreliable.
This app stinks, and I’m thinking I should dump AFCU and use one of the commercial banks, which I hate to do, but the AFCU app is screwed up and unreliable.
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Ridiculously Frustrating
Can't ever login, always getting Invalid Credentials message although I'm using the correct username and password. So then I reset the password and still can't login. Reason? You guessed it, "Invalid Credentials". This is the worst.
Still having a check deposit problem
Please fix this app. It’s still having a problem with check deposits. The option to deposit checks into my business account has disappeared. I’m tired of calling AFCU and waiting on hold for 45 min to 90 min to get problems solved.
Horrible App. Can’t deposit checks
A truly terrible app. It will not let me deposit my checks. It says analyzing image and just spins for minutes on end. Please please fix this app.
Not working
Brand new iPhone will not download this app have tried several times
3 words…
Terrible, Terrible and Terrible ! This banking app is beyond subpar. Will not complete deposit. When I called customer service to trouble shoot, the rep denied that there was an issue with the app. I was also told that I was not using a mobile device, although I informed them several times that the deposit was attempted using my iPad as well as my mobile phone ! Unsure what’s going on with ActorsFCU, but I’m starting to lose faith that they’re even running a valid banking institution. Very poor service experience
all around.
all around.
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A disaster
It won’t let me complete a deposit. I can’t get past the photo of the front of the check. I have rebooted, I have deleted and re-downloaded. No help. Called for help with the app and all they could tell me was “mail in the check”. Why can’t we re-instate the old app which worked very well until this one is sorted out. It must have been apparent that the new one was a mess before the April 25th deadline. This has been very poorly handled. I expect better service from my credit union. This is not an impersonal bank after all.
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Has some problems
Keeps saying doesn’t recognize device even after telling it to remember multiple times. It would be nice if Bill Pay option more closely resembled website.
Page freezes during "check scan" while depositing.
New app isn't letting me scan check.
