Horrendous
This is possibly the single worst app that i have ever used. Stay Away as it is very likely a scam. The sign up process is an atrocious user experience, billing information is collected with no way to cancel, calling the “support line” goes into some sketchy voicemail, and finally, pairing the mobile app with a watch is literally impossible, which was one of the primary reasons for getting suckered into this purchase. My son was diagnosed with epilepsy this week and it infuriates me that there are companies (most likely a lone actor masquerading as a company) out there taking advantage of people trying to protect their children.
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Response from developer
We sincerely apologize for your experience and for the additional stress during what must be a very difficult time for your family. We want to make this right. We always offer a 30-day money-back guarantee, and we will process your full refund immediately upon request. Users are able to cancel and request a refund by: Emailing support@smart-monitor.com Using the cancellation option in the app Calling our support line Please contact us directly so we can expedite your refund and address the technical issues you encountered with the watch pairing. We are a legitimate company committed to serving families, and your feedback is important to us. Sincerely, SmartMonitor Support Team
