Poor booking confirmation and notifications
I tried to book a cab but the app crashed, and I received no confirmation of booking, so I assumed the booking didn’t go through. However, the driver turned up the next day, cranky and rude, basically implying I was lying about the booking.
I checked - there were NO email, text or even app notifications. The booking was actually listed in the app (but with no in-app indication on the home page).
Booking online/via apps are always accompanied at least by a confirmation email or text. I received nothing until a phone call from the driver when he was on my doorstep, so this is also about the booking system.
I’d recommend booking via an ‘old-fashioned’ phone call until this app booking system is updated and improved.
I checked - there were NO email, text or even app notifications. The booking was actually listed in the app (but with no in-app indication on the home page).
Booking online/via apps are always accompanied at least by a confirmation email or text. I received nothing until a phone call from the driver when he was on my doorstep, so this is also about the booking system.
I’d recommend booking via an ‘old-fashioned’ phone call until this app booking system is updated and improved.
Show more
Useless app
Why both allowing to book via an app if the driver isn’t going to bother to check who they’re picking up. Watched them pick someone else up in front of me and just drive off.
No notifications
Use to get a notification when a driver accepted a job and then we where he is as he approaches your property - now you get phone calls to say driver is waiting at same time app says he is approaching. Pre Covid the app worked - since last update its no better than ringing and booking - Uber is looking good…
Show more
Finally a win
Happy to report I had a positive experience today.
My booked cab showed up on time & the tracking app worked. 👌✌️
My booked cab showed up on time & the tracking app worked. 👌✌️
Useless app
There is no way to set your destination in the app and it takes a very long time to get any information once the taxi is booked. Using Uber or Ola is much easier, cheaper and provides gps info.
