Doesn’t work
Utter rubbish. I keep logging in my correct account and personal details and it returns only errors. I am unable to log into my account or view my profile. What a terrible app.
Response from developer
Hello, the registration details for the app will be different to your web log in. Please give our support team a call and they'll get you sorted. Please go to: https://www.aegon.co.uk/customer/support > Enter your unique number > Enter your policy number Many thanks ~ Dyane
AWFUL
How are Retiready customers supposed to log into this thing. There’s NO WAY TO LOG IN? Web site sends me in loops, expecting me to know arcane details about THEIR product suite and which one I’m supposed to have, with customer lines open only during working hours WHEN I’M AT WORK. Honestly how can it be this bad?
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As bad as their website
It seems whatever Aegon touch with regards to online or mobile access, it is unusable for the less tech savvy.
Doesnt work
Tried to login but doesn’t let me.- tried to change password and comes up with error
Login Rubbish
Impossible to access the app, even though I can happily login online.
App is rubbish
Cannot access the app no matter what I do and no matter how many password resets I do. I can log on via safari no problem with the same details.
Poor
Sadly the new update Still not working Unfortunately used to work now does not even when reinstall and also change password - still won’t work - after a while login in put you in a loop :(
Can’t log on9
I can log on on the web but every time I try on the app it says it can’t do it now.
Tracking performance
There’s no tracking performance for the invested funds. Poor selection of investment options.
Keeps wanting me to register to use it - I’ve done that at least 10 times so far
Once you’re in the app it’s good and functions well BUT it forgets who I am every time and I have to re register if I want to use it.
It has improved because it went through a phase of telling me to call up Aegeon to get in. Frankly it’s just easier to use the website.
It has improved because it went through a phase of telling me to call up Aegeon to get in. Frankly it’s just easier to use the website.
Poor app with very limited information and functionality.
The app shows you very little. Aegon are way behind their competitors.
PITA
App issues are annoying and lack of knowledge of help staff infuriating.
Stopped Working
Used to work, I can no longer log in using the app. Credentials work fine on web.
Upgrade unregistered my account
Recent upgrade to fix minor bugs means that you have to completely re register. Why should I have to fix your mistakes. Completely unprofessional.
Poor
Still not working Unfortunately used to work now does not even when reinstall and also change password - still won’t work - after a while login in put you in a loop :(
Pure RUBBISH. NO REAL SUPPORT FROM AEGON.
Yet again and again, it is appalling ! New updates, NO CHANCE. I am NOT updating this pathetic appalling excuse of an App again! You simply have NO IDEA of what an App is.
SORRY WE CAN'T COMPLETE YOUR REQUEST RIGHT NOW ???? What is that supposed to mean. This is a CONSTANT ERROR. Complete rubbish, sack your beanbag developers.
Thinking of moving my pension anyway, what a 'gentle' push they have given me.
SORRY WE CAN'T COMPLETE YOUR REQUEST RIGHT NOW ???? What is that supposed to mean. This is a CONSTANT ERROR. Complete rubbish, sack your beanbag developers.
Thinking of moving my pension anyway, what a 'gentle' push they have given me.
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Update app error
Unable to log in to app despite recent updates to it. Email and password showing incorrect, but they aren’t. Get this sorted out. It’s clear from other comments that this is a universal issue.
App security flawed
Can no longer log into the app. Credentials 100% correct. Changed password on web page via email link. Successfully changed, logged into web page. Money all there, great. Went back to app to log in. Still could not find account details.
Can’t login anymore
Can’t login anymore, web site requires password reset every 90 days that is not a best security practice anymore, and password for mobile application is apparently not in sync with Aegon web site, making mobile application useless. What is the point of having face or fingerprint login that shouldn’t be dependent on password? Bad design…
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No sync with web
Really poor. Was working fine but face Id now not working and there is no sync to the password on the web account. Really annoying.
