Useless
I'm as impressed with app as I am with the pension itself NOT AT ALL. App is useless and the pension (chosen by my employer) is running at a loss when every other investment I have is performing well. I'm almost hoping my contract ends so I can then transfer the pension to another provider.
Error Ridden
Awful app that keeps crashing when I’m trying to update personal information and beneficiary. I tried using the website but the same happens there. Stuck with it as the company I work for have chosen Nest as the provider!!
Charlie 4317
Not good enough, slow to load most of the time, sort it out.
Poor
It won’t even let me log into my account
Worst customer service I have ever experienced
I have been trying to transfer my pension from NEST to another pension provider and signed every document they requested for. Despite this, I keep receiving mail after mail telling me I must visit MoneyHelper before my pension can be transferred. This is 2026 and I have successfully transferred pension from other providers without any unnecessary delays or endless back and forth . NEST has made what should be a simple process incredibly frustrating and time consuming. I understand the importance of safeguarding customers I am not vulnerable and I am fully capable of making my own financial decisions. I have clearly stated that I want my pension transferred, yet the request continues to be delayed by unnecessary requirements.
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