Nest Pensions Reviews: Is It Legit?

Nest Pensions

NEST Corporation

💰 Finance

Customer Experience

Positive experience18.4% of reviews

Neutral11.3% of reviews

Negative experience70.2% of reviews

~ Based on 141 written reviews from the US App Store.

What users say about Nest Pensions

Reviews of Nest Pensions, a Finance app, are mostly negative. What users like most: user-friendly app, smooth performance. Top complaints: frequent login issues, crashes and white screen bugs. Summarized from real user reviews.

Positive things

👍User-friendly app
🚀Smooth performance
💡Useful pension management features
🔒Secure access to pension details

Negative things

🐛Frequent login issues
🐛Crashes and white screen bugs
🔒Lack of biometric login options
🔍Missing key pension details

Is Nest Pensions Safe?

Not enough ratings yet to assess Nest Pensions.

Is Nest Pensions Legit?

Nest Pensions appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Nest Pensions is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Lacking features and getting worse

The app is getting slower to load than ever before and feels like it gives less real-time data than it used to provide. I used to log in every couple of days (high risk fund can swing a lot in a week) and the app was always showing a pot value dated with the current day. Now it often shows pension as of 3 or 4 days ago.

They’ve also removed the ability to screenshot your pension value screen, I used to do this to track my pension growth over time, storing the snapshot in my photos so I could return to it 6m or so down the line and work out the growth as the app doesn’t allow you to view how the pension has performed through charts etc. - I’m sure that Nest would argue it’s more secure but it’s removed the easiest way to track pension value over time and as the app doesn’t provide any meaningful insights other than a current snapshot and history of contributions, it now means I need to write down values and dates if I want to track my pension growth.

Ddanielrobson

a month ago

Response from developer

Hi Daniel, thanks for your message. We're sorry to hear you've had a negative experience with the Nest mobile app. We have passed your feedback to the relevant team. Due to security restrictions, you are now unable to make screenshots of the mobile app. In the meantime, please un-install then re-install the app, this should resolve the issue regarding the delayed pot value. If the problem persists then call our contact center team on 0300 0200 091, they're open from Monday to Sunday, from 8am to 8pm. If there's anything we can help with, feel free to private message us with more details and we'll look into it for you. Thanks, FP.

Tina

I’ve tried to send a message on the app but it won’t let me you need to sort this out

JJaspertina

a month ago

Slow, doesn’t load

Useless - doesn’t seem to work. Just get a “take a perch” screen and nothing happens.

PPiefacer

2 months ago

Horrible and slow

This app is really bad, it takes ages to open and sometimes it just doesn’t show the right information.

FFelipe1937

2 months ago

Thapa35

This app is very easy and useful to see everything found in details.

TThapaMgr

2 months ago

Response from developer

Hi there. Thank you for taking the time to share your positive experience - we really value your feedback. Thanks, FP - The Nest Team.

Nice but dim

This is more a review of Nest customer service. I couldn’t get into the app for months and was speaking with their customer service team several times a week. I went round and round in circles for a very long time going over the same thing, for them to request the same information over and over. Pleasant and polite but really hopeless at resolving the issue.

GMGinger wee man

2 months ago

Response from developer

Hi there. Thanks for your message. We're sorry to hear you've had a negative experience with Nest. If there's anything we can help with, feel free to private message us with more details and we'll look into it for you. Thanks, FP.

Disconnect from true progress calls and documents provided

I have told the customer service representatives that I will email and call only as app is not working and useless and I am happy with the service without the app! It doesn’t even allow me to fill in forms as weird format and generic unhelpful vague repetitive tasks requests just call

Mmisschina54

2 months ago

Response from developer

Hi there. Thanks for your message. We're sorry to hear you've had a negative experience with the Nest app. We’ll make sure it’s passed on to the team. In the meantime, if there's anything we can help with, feel free to private message us with more details and we'll look into it for you. Thanks, FP.

Loads so slowly

Takes so long to load information, and seems to be trying to load EVERYTHING at once instead of upon request. Bad coding practices tbh.

Yymorar

3 months ago

Useless app

The app basically says your balance and that’s it. No other useful metrics about how it’s performing. Can’t find anything on fees.. which is probably because they are extortionate.

MMappij

3 months ago

Useless app

Bad interface, bad customer service, bad messaging system. It's like everything was designed to annoy you and loose your time. Ask your employer for a different service than this. Not recommended.

Eefendsi

3 months ago

Useless

I'm as impressed with app as I am with the pension itself NOT AT ALL. App is useless and the pension (chosen by my employer) is running at a loss when every other investment I have is performing well. I'm almost hoping my contract ends so I can then transfer the pension to another provider.

TThrashGirl40

3 months ago

Error Ridden

Awful app that keeps crashing when I’m trying to update personal information and beneficiary. I tried using the website but the same happens there. Stuck with it as the company I work for have chosen Nest as the provider!!

SSpamboUK1999

3 months ago

Charlie 4317

Not good enough, slow to load most of the time, sort it out.

CCharlie431

4 months ago

Poor

It won’t even let me log into my account

SSupertom142

4 months ago

Worst customer service I have ever experienced

I have been trying to transfer my pension from NEST to another pension provider and signed every document they requested for. Despite this, I keep receiving mail after mail telling me I must visit MoneyHelper before my pension can be transferred. This is 2026 and I have successfully transferred pension from other providers without any unnecessary delays or endless back and forth . NEST has made what should be a simple process incredibly frustrating and time consuming. I understand the importance of safeguarding customers I am not vulnerable and I am fully capable of making my own financial decisions. I have clearly stated that I want my pension transferred, yet the request continues to be delayed by unnecessary requirements.

ĎĎewalemi

4 months ago

Response from developer

Hi Dewalemi. Sorry to hear about your experience and we really want to resolve it as soon as possible. Unfortunately, we can't access your account from here. We request you to please reach out to us through other social media platforms like Facebook or Instagram and send your Nest ID or National Insurance number along with contact number in a Private Message only and we'll look into this at earliest. Please do not share any account details in public message. Thanks, OZ

Issues with login

Can login website easy, app I can login and then mystic-NIN needed. Writing my NIN- technical issues! This is day 3 I’m trying to login with no results

IInga19831

4 months ago

App does not work

App would be ideal for quick reading of letters but it doesn’t work

LLolftm

4 months ago

Never works

Always says 502 error

Ffish-e-man79

4 months ago

App Buggy

App and website are very buggy, keeps showing balance from a previous day and not the actual up to date balance…

PPilkysMakinMusic

4 months ago

Response from developer

Hello, we're sorry to hear about your experience using Nest App. Please un-install then re-install the app, this should resolve the issue. If the problem persists then call our contact center team on 0300 0200 091, they're open from Monday to Sunday, from 8am to 8pm. Thanks AJ - The Nest Team

Inconsistent Data

Come on app Dev’s… you surely can do better as ‘tis Seriously concerning when you regularly check performance and the data has jumped back to read what was a few days before or even week previous!! Then check the following day and it might be the balance on the correct day! Plus it’s so laggy loading data!

UUncle-Pablo

4 months ago