Nest Pensions User Reviews

Nest Pensions

NEST Corporation

💰 Finance

Customer Experience

Positive experience19.4% of reviews

Neutral11.2% of reviews

Negative experience69.4% of reviews

~ Based on 134 written reviews from the US App Store.

What users say

Summarized from real user reviews of Nest Pensions. It highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

👍User-friendly app
🚀Smooth performance
💡Useful pension management features
🔒Secure access to pension details

Negative things

🐛Frequent login issues
🐛Crashes and white screen bugs
🔒Lack of biometric login options
🔍Missing key pension details

Is Nest Pensions Safe?

Not enough ratings yet to assess Nest Pensions.

Is Nest Pensions Legit?

Nest Pensions appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Nest Pensions is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Thapa35

This app is very easy and useful to see everything found in details.

ThapaMgr

9 days ago

Nice but dim

This is more a review of Nest customer service. I couldn’t get into the app for months and was speaking with their customer service team several times a week. I went round and round in circles for a very long time going over the same thing, for them to request the same information over and over. Pleasant and polite but really hopeless at resolving the issue.

Ginger wee man

25 days ago

Response from developer

Hi there. Thanks for your message. We're sorry to hear you've had a negative experience with Nest. If there's anything we can help with, feel free to private message us with more details and we'll look into it for you. Thanks, FP.

Disconnect from true progress calls and documents provided

I have told the customer service representatives that I will email and call only as app is not working and useless and I am happy with the service without the app! It doesn’t even allow me to fill in forms as weird format and generic unhelpful vague repetitive tasks requests just call

misschina54

a month ago

Response from developer

Hi there. Thanks for your message. We're sorry to hear you've had a negative experience with the Nest app. We’ll make sure it’s passed on to the team. In the meantime, if there's anything we can help with, feel free to private message us with more details and we'll look into it for you. Thanks, FP.

Useless

I'm as impressed with app as I am with the pension itself NOT AT ALL. App is useless and the pension (chosen by my employer) is running at a loss when every other investment I have is performing well. I'm almost hoping my contract ends so I can then transfer the pension to another provider.

ThrashGirl40

a month ago

Error Ridden

Awful app that keeps crashing when I’m trying to update personal information and beneficiary. I tried using the website but the same happens there. Stuck with it as the company I work for have chosen Nest as the provider!!

SpamboUK1999

2 months ago

Charlie 4317

Not good enough, slow to load most of the time, sort it out.

Charlie431

2 months ago

Poor

It won’t even let me log into my account

Supertom142

3 months ago

Worst customer service I have ever experienced

I have been trying to transfer my pension from NEST to another pension provider and signed every document they requested for. Despite this, I keep receiving mail after mail telling me I must visit MoneyHelper before my pension can be transferred. This is 2026 and I have successfully transferred pension from other providers without any unnecessary delays or endless back and forth . NEST has made what should be a simple process incredibly frustrating and time consuming. I understand the importance of safeguarding customers I am not vulnerable and I am fully capable of making my own financial decisions. I have clearly stated that I want my pension transferred, yet the request continues to be delayed by unnecessary requirements.

Ďewalemi

3 months ago

Response from developer

Hi Dewalemi. Sorry to hear about your experience and we really want to resolve it as soon as possible. Unfortunately, we can't access your account from here. We request you to please reach out to us through other social media platforms like Facebook or Instagram and send your Nest ID or National Insurance number along with contact number in a Private Message only and we'll look into this at earliest. Please do not share any account details in public message. Thanks, OZ

Issues with login

Can login website easy, app I can login and then mystic-NIN needed. Writing my NIN- technical issues! This is day 3 I’m trying to login with no results

Inga19831

3 months ago

App does not work

App would be ideal for quick reading of letters but it doesn’t work

Lolftm

3 months ago

Never works

Always says 502 error

fish-e-man79

3 months ago

App Buggy

App and website are very buggy, keeps showing balance from a previous day and not the actual up to date balance…

PilkysMakinMusic

3 months ago

Response from developer

Hello, we're sorry to hear about your experience using Nest App. Please un-install then re-install the app, this should resolve the issue. If the problem persists then call our contact center team on 0300 0200 091, they're open from Monday to Sunday, from 8am to 8pm. Thanks AJ - The Nest Team

Inconsistent Data

Come on app Dev’s… you surely can do better as ‘tis Seriously concerning when you regularly check performance and the data has jumped back to read what was a few days before or even week previous!! Then check the following day and it might be the balance on the correct day! Plus it’s so laggy loading data!

Uncle-Pablo

3 months ago

Works but lacks a lot of functionality

I had other pension providers pension app and they were so much better so much more functions (even basic ones like see what your pot is going to be worth when you get to your retirement age nest doesn’t habe that) app is laggy and sometimes it will just freeze.

Andries222

3 months ago

Response from developer

Hi Andries, thank you for the feedback, we take your concerns into consideration and are always looking at ways to improve our customer experience. We have taken note of your feedback and more features like this will be implemented in future versions. Thanks, AJ- The NEST Team

Avoid

App is awful. The scheme is also not competitive. Avoid.

TCinLondon

3 months ago

Seems good!

Some room for improvement but overall great to just see how much my employer and me are contributing. Great stuff.

Owebjnr

3 months ago

Response from developer

Hi, thank you for providing a positive review. We're pleased to hear that you're able to view your pensions, we try to make managing your pension pot as easy as possible for you. We're looking at getting this implemented in future versions of the app. Thanks, AJ - The Nest Team

Poor User Experience

The App gives me the most important information I want - my pension balance.

It would be useful to have more information such as the % change over the last 1,3,6 and 12 months.

Balance information is not always available on a daily basis and the app sometimes needs a second login. The App itself feels a little ‘clunky’ at times and not overly professional.

ColinFTM

3 months ago

Does this app ever go through testing ?

Constantly hangs while trying to load your pension balance. Logged in today and my total is from a week ago. I get the impression the more they try to fix this apps bugs the worse it gets.
Doesn’t give me confidence in the business.

Jf12321

4 months ago

Response from developer

Lack of information on investments

I’ve been with nest for 7-8 years. In all that time it’s been impossible to try and easily find the performance of my investments. All I see is that it goes up or down, but by what percentage? Or what time frame? Projected final retirement pot? Without having to download certain fund document and do it myself. Nest must be the only provider that does this. I have pensions from 3 other providers and they are all much easier to use and provide much more information.

For that reason Im transferring my pension out. Simply not good enough in 2026

Edit: Why should I have to call your investment team to do such a simple task? Should I call them every time I want to check my pensions performance? Fidelity as an example has it displayed as soon as you log in. It’s 2026 not 2006.

PersonZim

4 months ago

Response from developer

Hello there, thanks for leaving a review. Please call our contact center team who will help you with your investment queries on 0300 0200 090, we're open from Monday to Sunday, from 8am to 8pm. Thanks ZA - The Nest Team

App Failure

This app repeatedly tells me that the same credentials I am using to successfully log into the website are incorrect. I have followed the instructions, cleared the cash etc and it still fails to work. Based on other reviews this is an ongoing issue. Please sort it out.

Laila”

4 months ago

Response from developer

Hello Laila, we're sorry to hear about your experience using Nest. Please call our contact center team who will help on 0300 0200 090, we're open from Monday to Sunday, from 8am to 8pm. Thanks ZA - The Nest Team