Lacking features and getting worse
The app is getting slower to load than ever before and feels like it gives less real-time data than it used to provide. I used to log in every couple of days (high risk fund can swing a lot in a week) and the app was always showing a pot value dated with the current day. Now it often shows pension as of 3 or 4 days ago.
They’ve also removed the ability to screenshot your pension value screen, I used to do this to track my pension growth over time, storing the snapshot in my photos so I could return to it 6m or so down the line and work out the growth as the app doesn’t allow you to view how the pension has performed through charts etc. - I’m sure that Nest would argue it’s more secure but it’s removed the easiest way to track pension value over time and as the app doesn’t provide any meaningful insights other than a current snapshot and history of contributions, it now means I need to write down values and dates if I want to track my pension growth.
They’ve also removed the ability to screenshot your pension value screen, I used to do this to track my pension growth over time, storing the snapshot in my photos so I could return to it 6m or so down the line and work out the growth as the app doesn’t allow you to view how the pension has performed through charts etc. - I’m sure that Nest would argue it’s more secure but it’s removed the easiest way to track pension value over time and as the app doesn’t provide any meaningful insights other than a current snapshot and history of contributions, it now means I need to write down values and dates if I want to track my pension growth.
Show more
Tina
I’ve tried to send a message on the app but it won’t let me you need to sort this out
Slow, doesn’t load
Useless - doesn’t seem to work. Just get a “take a perch” screen and nothing happens.
Horrible and slow
This app is really bad, it takes ages to open and sometimes it just doesn’t show the right information.
Thapa35
This app is very easy and useful to see everything found in details.
Nice but dim
This is more a review of Nest customer service. I couldn’t get into the app for months and was speaking with their customer service team several times a week. I went round and round in circles for a very long time going over the same thing, for them to request the same information over and over. Pleasant and polite but really hopeless at resolving the issue.
Show more
Disconnect from true progress calls and documents provided
I have told the customer service representatives that I will email and call only as app is not working and useless and I am happy with the service without the app! It doesn’t even allow me to fill in forms as weird format and generic unhelpful vague repetitive tasks requests just call
Loads so slowly
Takes so long to load information, and seems to be trying to load EVERYTHING at once instead of upon request. Bad coding practices tbh.
Useless app
The app basically says your balance and that’s it. No other useful metrics about how it’s performing. Can’t find anything on fees.. which is probably because they are extortionate.
Useless app
Bad interface, bad customer service, bad messaging system. It's like everything was designed to annoy you and loose your time. Ask your employer for a different service than this. Not recommended.
Useless
I'm as impressed with app as I am with the pension itself NOT AT ALL. App is useless and the pension (chosen by my employer) is running at a loss when every other investment I have is performing well. I'm almost hoping my contract ends so I can then transfer the pension to another provider.
Error Ridden
Awful app that keeps crashing when I’m trying to update personal information and beneficiary. I tried using the website but the same happens there. Stuck with it as the company I work for have chosen Nest as the provider!!
Charlie 4317
Not good enough, slow to load most of the time, sort it out.
Poor
It won’t even let me log into my account
Worst customer service I have ever experienced
I have been trying to transfer my pension from NEST to another pension provider and signed every document they requested for. Despite this, I keep receiving mail after mail telling me I must visit MoneyHelper before my pension can be transferred. This is 2026 and I have successfully transferred pension from other providers without any unnecessary delays or endless back and forth . NEST has made what should be a simple process incredibly frustrating and time consuming. I understand the importance of safeguarding customers I am not vulnerable and I am fully capable of making my own financial decisions. I have clearly stated that I want my pension transferred, yet the request continues to be delayed by unnecessary requirements.
Show more
Issues with login
Can login website easy, app I can login and then mystic-NIN needed. Writing my NIN- technical issues! This is day 3 I’m trying to login with no results
App does not work
App would be ideal for quick reading of letters but it doesn’t work
Never works
Always says 502 error
App Buggy
App and website are very buggy, keeps showing balance from a previous day and not the actual up to date balance…
Inconsistent Data
Come on app Dev’s… you surely can do better as ‘tis Seriously concerning when you regularly check performance and the data has jumped back to read what was a few days before or even week previous!! Then check the following day and it might be the balance on the correct day! Plus it’s so laggy loading data!
Show more
