Nest Pensions User Reviews

Nest Pensions
Nest Pensions
NEST Corporation
💰 Finance

What users say

Summarized from real user reviews of Nest Pensions. It highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

  • 👍User-friendly app
  • 🚀Smooth performance
  • 💡Useful pension management features
  • 🔒Secure access to pension details

Negative things

  • 🐛Frequent login issues
  • 🐛Crashes and white screen bugs
  • 🔒Lack of biometric login options
  • 🔍Missing key pension details

Top reviews

Most RecentHighest RatedLowest Rated

Lack of information on investments

I’ve been with nest for 7-8 years. In all that time it’s been impossible to try and easily find the performance of my investments. All I see is that it goes up or down, but by what percentage? Or what time frame? Projected final retirement pot? Without having to download certain fund document and do it myself. Nest must be the only provider that does this. I have pensions from 3 other providers and they are all much easier to use and provide much more information.

For that reason Im transferring my pension out. Simply not good enough in 2026

Edit: Why should I have to call your investment team to do such a simple task? Should I call them every time I want to check my pensions performance? Fidelity as an example has it displayed as soon as you log in. It’s 2026 not 2006.
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PersonZimPersonZim

Response from developer

Hello there, thanks for leaving a review. Please call our contact center team who will help you with your investment queries on 0300 0200 090, we're open from Monday to Sunday, from 8am to 8pm. Thanks ZA - The Nest Team

App Failure

This app repeatedly tells me that the same credentials I am using to successfully log into the website are incorrect. I have followed the instructions, cleared the cash etc and it still fails to work. Based on other reviews this is an ongoing issue. Please sort it out.
Laila”Laila”

Response from developer

Hello Laila, we're sorry to hear about your experience using Nest. Please call our contact center team who will help on 0300 0200 090, we're open from Monday to Sunday, from 8am to 8pm. Thanks ZA - The Nest Team

Money gone?

There is a reason why Nest is not highly regarded in the workplace pension space. They take money from your salary (as is the law), but if you choose to opt out , good luck getting any deductions refunded!
HappyzepHappyzep

Not useable

There is now a message suggesting you “see how you are saving” on the launch screen. The options to “skip” or “next” do not respond at all on iPhone, so the ap is not useable.
NortherncodgerNortherncodger

Great app

Great app but could we have a flow chart adding that shows how your pension fund fluctuates over time.
Marktt04Marktt04

Response from developer

Hi Mark, thank you for the feedback, we're always looking to see what's working and what's not working for our customers so we can improve your experience. We will pass this onto our relevant team as this is something that could be implemented in future versions of our mobile app. To view more information regarding investment performance, please see attached link 'https://www.nestpensions.org.uk/schemeweb/nest/nestcorporation/investment-approach.html.' If you have any further questions, please call our contact center team on 0300 0200 091, they're available from Monday to Sunday, from 8am to 8pm. Thanks OZ - The Nest Team

Inadequate at best

The updated version has fixed earlier issues, Ive adjusted my score rating. Working as expected now.
Rory MGRory MG

Response from developer

Hi Rory, we're sorry to hear about the trouble you're facing when logging into the mobile app and receiving this error message. Please can you uninstall the mobile app and then reinstall the latest version of the mobile app. If the issue persists, please call our contact center team on 0300 0200 091, we're open from Monday to Sunday, from 8am to 8pm. Thanks OZ - The Nest Team

Impossible to sign in

Despite having put correct password, the app asks for verification code which I had sent to my phone - I type it in promptly but it says my session expired - ran out of time (I tried 3 times and the same problem each time)
agiagi1900agiagi1900

Good, but needs improvements

I have been accessing the Nest website for many years and having an app now has been a major improvement but I would like to see much more information about how my investments are doing with a track record of contributions, interest and performance. This will give me an idea whether I needed to move it to another provider or having other investment options within the app would be handy too.
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AndrewOWAndrewOW

Response from developer

Hi Andrew, thank you for the feedback, we're always looking to see what's working and what's not working for our customers so we can improve your experience. We will pass this onto our relevant team as this is something that could be implemented in future versions of our mobile app. To view more information regarding investment performance, please see attached link 'https://www.nestpensions.org.uk/schemeweb/nest/nestcorporation/investment-approach.html.' If you have any further questions, please call our contact centre team on 0300 0200 091, they're available from Monday to Sunday, from 8am to 8pm. Thanks CM - The Nest Team

Can I suggest you employ some professionals

Hands down the most outdated, glitchy app. Frankly an embarrassment to be deployed by an organisation responsible for billions of pounds worth of investment.

Can I suggest you employee a professional to completely redesign your app. Or frankly even a GCSE computer science student would make it much better.
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Tim762Tim762

Response from developer

Hi Tim, thank you for providing us feedback, we take your concerns into consideration and are always looking at ways to improve our customer experience. The biometric log in feature and face ID will be implemented in future versions. CM- The NEST Team

???? App not accessible !

Why has the app stopped working???
Manunitedwolf123Manunitedwolf123

Inadequate at best

This app is absolutely flaky. It just doesn’t work, won’t log in, says ‘page not found’. Just not good enough.
Rory MGRory MG

Unusable app

The app is unusable, even when updated to the latest version.

You get stuck on the opening screen where your options are “skip” or “next”, though neither options work
RhysmainRhysmain

Response from developer

Hi Rhysmain, we're sorry to hear the app is stuck on a screen and you can't move forward. Please can you uninstall the mobile app and then reinstall it. If the issue persists, please call our contact centre team on 0300 0200 091, we're open from Monday to Sunday, from 8am to 8pm. Thanks ZA- The Nest Team

Wont log on

After numerous log in attempts and app deletion and reinstalling it still wont work. But works logging in on safari? And yes my log in details are correct!
maverick603maverick603

App doesn’t work

Just enrolled and app doesn’t even work. Not helpful
LLA1002LLA1002

Poor

Unable to log in. This is the most common work place pension at the min and the only app for it is useless.
jfkfhvsheudndnbfjfkfhvsheudndnbf

App never works.

Always saying "we wont be able to show you any detail's at the moment"!
Absolutely rubbish and very frustrating!
Sexysarah1970Sexysarah1970

An awful app

Given they want everything to be in digital forms, this app won’t help you, I entered all my details correctly but it always fail and have to reset my password again. I’m worried if all older people can sort their pension by this useless app. There are lots of computer geeks around to hire and improve the system. I’m sure lots of people can’t access their pension contributions if this app will stay like this.
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Lem77Lem77

Response from developer

Hi, thank you for taking the time to share your experience with the mobile app. We're sorry you're having issues logging in, please try uninstalling and then reinstalling the app. You can also try to reset your password through our website, www.nestpensions.org.uk. If the problem persists , please call the contact centre team they're available on 0300 0200 091, from Monday to Sunday, from 8am to 8pm. Thanks CM - The Nest Team

NOT WORKING

App is completely useless and never worked properly. Impossible to log in.
m.siedlokm.siedlok

Broken

Cannot log in, I get the message ‘log in session ended because there was no on screen activity for some time’
LB00275LB00275

Getting there but improvements still needed.

This is an update to my previous review.
Since its launch over a year ago there have been definite improvements. The app no longer crashes, which was the first thing to fix at least.
The dashboard is clearer for sure, and you can now see all contributions.
Things to add:
The ability to make additional voluntary contributions via direct bank transfers would be a great addition. (I know other Pension apps have this feature).

I know that I’ll be accessing my pension in the next 3 - 4 years, so having the ability to do this directly through the application would be great. Not everyone has direct access to a PC or laptop, so doing this via the browser on your phone is cumbersome.

So overall, the app is slicker. Let’s see what the next year of updates bring.
I’ve improved my rating from 2 stars to 3 stars. Id give it 3.5, but there’s no option for half a star.
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galaxianxgalaxianx
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