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Nest Pensions User Reviews

Nest Pensions
Nest Pensions
NEST Corporation
💰 Finance

Customer Experience

Positive experience20.7% of reviews
Neutral12.4% of reviews
Negative experience66.9% of reviews

~ Based on 121 written reviews from the US App Store.

What users say

Summarized from real user reviews of Nest Pensions. It highlights the 4 positives and 4 negatives reviewers mention most about this Finance app.

Positive things

  • 👍User-friendly app
  • 🚀Smooth performance
  • 💡Useful pension management features
  • 🔒Secure access to pension details

Negative things

  • 🐛Frequent login issues
  • 🐛Crashes and white screen bugs
  • 🔒Lack of biometric login options
  • 🔍Missing key pension details

Is Nest Pensions Safe?

Not enough ratings yet to assess Nest Pensions.

Is Nest Pensions Legit?

Nest Pensions appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Nest Pensions is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Error Ridden

Awful app that keeps crashing when I’m trying to update personal information and beneficiary. I tried using the website but the same happens there. Stuck with it as the company I work for have chosen Nest as the provider!!
SpamboUK1999SpamboUK1999

Response from developer

Hi there, I'm sorry to hear you are experiencing difficulties with the app. So we can look into this for you, please call our support team on 0300 020 0090, Monday to Sunday, 8am-8pm. Thanks, FP.

Worst customer service I have ever experienced

I have been trying to transfer my pension from NEST to another pension provider and signed every document they requested for. Despite this, I keep receiving mail after mail telling me I must visit MoneyHelper before my pension can be transferred. This is 2026 and I have successfully transferred pension from other providers without any unnecessary delays or endless back and forth . NEST has made what should be a simple process incredibly frustrating and time consuming. I understand the importance of safeguarding customers I am not vulnerable and I am fully capable of making my own financial decisions. I have clearly stated that I want my pension transferred, yet the request continues to be delayed by unnecessary requirements.
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ĎewalemiĎewalemi

Response from developer

Hi Dewalemi. Sorry to hear about your experience and we really want to resolve it as soon as possible. Unfortunately, we can't access your account from here. We request you to please reach out to us through other social media platforms like Facebook or Instagram and send your Nest ID or National Insurance number along with contact number in a Private Message only and we'll look into this at earliest. Please do not share any account details in public message. Thanks, OZ

App Buggy

App and website are very buggy, keeps showing balance from a previous day and not the actual up to date balance…
PilkysMakinMusicPilkysMakinMusic

Response from developer

Hello, we're sorry to hear about your experience using Nest App. Please un-install then re-install the app, this should resolve the issue. If the problem persists then call our contact center team on 0300 0200 091, they're open from Monday to Sunday, from 8am to 8pm. Thanks AJ - The Nest Team

Inconsistent Data

Come on app Dev’s… you surely can do better as ‘tis Seriously concerning when you regularly check performance and the data has jumped back to read what was a few days before or even week previous!! Then check the following day and it might be the balance on the correct day! Plus it’s so laggy loading data!
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Uncle-PabloUncle-Pablo

Works but lacks a lot of functionality

I had other pension providers pension app and they were so much better so much more functions (even basic ones like see what your pot is going to be worth when you get to your retirement age nest doesn’t habe that) app is laggy and sometimes it will just freeze.
Andries222Andries222

Response from developer

Hi Andries, thank you for the feedback, we take your concerns into consideration and are always looking at ways to improve our customer experience. We have taken note of your feedback and more features like this will be implemented in future versions. Thanks, AJ- The NEST Team

Seems good!

Some room for improvement but overall great to just see how much my employer and me are contributing. Great stuff.
OwebjnrOwebjnr

Response from developer

Hi, thank you for providing a positive review. We're pleased to hear that you're able to view your pensions, we try to make managing your pension pot as easy as possible for you. We're looking at getting this implemented in future versions of the app. Thanks, AJ - The Nest Team

Poor User Experience

The App gives me the most important information I want - my pension balance.

It would be useful to have more information such as the % change over the last 1,3,6 and 12 months.

Balance information is not always available on a daily basis and the app sometimes needs a second login. The App itself feels a little ‘clunky’ at times and not overly professional.
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ColinFTMColinFTM

Does this app ever go through testing ?

Constantly hangs while trying to load your pension balance. Logged in today and my total is from a week ago. I get the impression the more they try to fix this apps bugs the worse it gets.
Doesn’t give me confidence in the business.
Jf12321Jf12321

Response from developer

Hello, we're sorry to hear about your experience using Nest App. Please un-install then re-install the app, this should resolve the issue. If the problem persists then call our contact center team on 0300 0200 091, they're open from Monday to Sunday, from 8am to 8pm. Thanks OZ - The Nest Team

Lack of information on investments

I’ve been with nest for 7-8 years. In all that time it’s been impossible to try and easily find the performance of my investments. All I see is that it goes up or down, but by what percentage? Or what time frame? Projected final retirement pot? Without having to download certain fund document and do it myself. Nest must be the only provider that does this. I have pensions from 3 other providers and they are all much easier to use and provide much more information.

For that reason Im transferring my pension out. Simply not good enough in 2026

Edit: Why should I have to call your investment team to do such a simple task? Should I call them every time I want to check my pensions performance? Fidelity as an example has it displayed as soon as you log in. It’s 2026 not 2006.
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PersonZimPersonZim

Response from developer

Hello there, thanks for leaving a review. Please call our contact center team who will help you with your investment queries on 0300 0200 090, we're open from Monday to Sunday, from 8am to 8pm. Thanks ZA - The Nest Team

App Failure

This app repeatedly tells me that the same credentials I am using to successfully log into the website are incorrect. I have followed the instructions, cleared the cash etc and it still fails to work. Based on other reviews this is an ongoing issue. Please sort it out.
Laila”Laila”

Response from developer

Hello Laila, we're sorry to hear about your experience using Nest. Please call our contact center team who will help on 0300 0200 090, we're open from Monday to Sunday, from 8am to 8pm. Thanks ZA - The Nest Team

Money gone?

There is a reason why Nest is not highly regarded in the workplace pension space. They take money from your salary (as is the law), but if you choose to opt out , good luck getting any deductions refunded!
HappyzepHappyzep

Not useable

There is now a message suggesting you “see how you are saving” on the launch screen. The options to “skip” or “next” do not respond at all on iPhone, so the ap is not useable.
NortherncodgerNortherncodger

Great app

Great app but could we have a flow chart adding that shows how your pension fund fluctuates over time.
Marktt04Marktt04

Response from developer

Hi Mark, thank you for the feedback, we're always looking to see what's working and what's not working for our customers so we can improve your experience. We will pass this onto our relevant team as this is something that could be implemented in future versions of our mobile app. To view more information regarding investment performance, please see attached link 'https://www.nestpensions.org.uk/schemeweb/nest/nestcorporation/investment-approach.html.' If you have any further questions, please call our contact center team on 0300 0200 091, they're available from Monday to Sunday, from 8am to 8pm. Thanks OZ - The Nest Team

Inadequate at best

The updated version has fixed earlier issues, Ive adjusted my score rating. Working as expected now.
Rory MGRory MG

Response from developer

Hi Rory, we're sorry to hear about the trouble you're facing when logging into the mobile app and receiving this error message. Please can you uninstall the mobile app and then reinstall the latest version of the mobile app. If the issue persists, please call our contact center team on 0300 0200 091, we're open from Monday to Sunday, from 8am to 8pm. Thanks OZ - The Nest Team

Impossible to sign in

Despite having put correct password, the app asks for verification code which I had sent to my phone - I type it in promptly but it says my session expired - ran out of time (I tried 3 times and the same problem each time)
agiagi1900agiagi1900

Good, but needs improvements

I have been accessing the Nest website for many years and having an app now has been a major improvement but I would like to see much more information about how my investments are doing with a track record of contributions, interest and performance. This will give me an idea whether I needed to move it to another provider or having other investment options within the app would be handy too.
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AndrewOWAndrewOW

Response from developer

Hi Andrew, thank you for the feedback, we're always looking to see what's working and what's not working for our customers so we can improve your experience. We will pass this onto our relevant team as this is something that could be implemented in future versions of our mobile app. To view more information regarding investment performance, please see attached link 'https://www.nestpensions.org.uk/schemeweb/nest/nestcorporation/investment-approach.html.' If you have any further questions, please call our contact centre team on 0300 0200 091, they're available from Monday to Sunday, from 8am to 8pm. Thanks CM - The Nest Team

Can I suggest you employ some professionals

Hands down the most outdated, glitchy app. Frankly an embarrassment to be deployed by an organisation responsible for billions of pounds worth of investment.

Can I suggest you employee a professional to completely redesign your app. Or frankly even a GCSE computer science student would make it much better.
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Tim762Tim762

Response from developer

Hi Tim, thank you for providing us feedback, we take your concerns into consideration and are always looking at ways to improve our customer experience. The biometric log in feature and face ID will be implemented in future versions. CM- The NEST Team

???? App not accessible !

Why has the app stopped working???
Manunitedwolf123Manunitedwolf123

Inadequate at best

This app is absolutely flaky. It just doesn’t work, won’t log in, says ‘page not found’. Just not good enough.
Rory MGRory MG

Unusable app

The app is unusable, even when updated to the latest version.

You get stuck on the opening screen where your options are “skip” or “next”, though neither options work
RhysmainRhysmain

Response from developer

Hi Rhysmain, we're sorry to hear the app is stuck on a screen and you can't move forward. Please can you uninstall the mobile app and then reinstall it. If the issue persists, please call our contact centre team on 0300 0200 091, we're open from Monday to Sunday, from 8am to 8pm. Thanks ZA- The Nest Team