DOWN THE PAN
Basically put I’ve never missed a BNPL plan. Changed to the new app as everyone was forced to do. It didn’t show one of 2 plans I had ending may 16th it only shown one the one it did show I paid as usual the payment automatically gets allocated and they allocated an exact payment of £190 to a £240 plan that was ending the very same day the problem was the £240 didn’t show up in the app correctly so I didn’t see it the other problem is the £190 payment for the £190 plan still exists and so does the £240 that didn’t show up I’ve phone customer service and spoken to somebody who didn’t understand extended English and when talking about credit agreements I think is a bare minimum. Still on the phone to them now they’ve admitted fault but said I still have to pay the interest I’ve asked to speak to a manager who understands what I am trying to explain as it feels like am speaking to artificial unintelligence at this point
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Should have left it alone
Since Argos switched to using NewDay Ltd my account doesn’t work, I can’t purchase anything without it saying my credentials are incorrect when they aren’t, I keep getting locked out of my account for no reason, constantly trying to reset it as I need to make a large furniture purchase. I never had any of these issues before. Really silly move on Argos to have changed from Argos card (store card) which worked perfectly fine to a company that is now trying to run it like a credit card and doesn’t even know work
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Response from developer
Hi Gemma. We’re sorry to hear you feel this way, and thanks for taking the time to leave a review. We’ll pass your app feedback on to the team so they can look into it further. Thanks, Steve
Terrible - avoid!
My mother-in-law is 81 and has held an Argos card for years without issue. She is now unable to access her account.
Despite multiple attempts to register using the exact details Argos have sent - by email and by letter - the account is now blocked. We cannot get past the registration screen. There is no payment currently due, but the distress this is causing an elderly woman who simply wants to manage her own finances independently is not acceptable.
This is not an isolated case. The volume and consistency of negative reviews here points to a systemic failure in this migration, not individual user error.
I would urge someone senior at either Argos or New Day to consider this carefully: under the FCA’s Consumer Duty, firms are required to demonstrate good outcomes for all customers - including those who are vulnerable or less digitally confident. A registration system that is actively blocking elderly, long-standing customers from accessing their accounts is not a grey area. It warrants urgent review.
Argos are currently sending communications encouraging customers to register with a system that does not work. That is not a UX problem. That is a compliance risk.
Winning back customers you have alienated will cost significantly more than whatever savings this migration was intended to deliver. The reviews are telling you something. Act on them.
Despite multiple attempts to register using the exact details Argos have sent - by email and by letter - the account is now blocked. We cannot get past the registration screen. There is no payment currently due, but the distress this is causing an elderly woman who simply wants to manage her own finances independently is not acceptable.
This is not an isolated case. The volume and consistency of negative reviews here points to a systemic failure in this migration, not individual user error.
I would urge someone senior at either Argos or New Day to consider this carefully: under the FCA’s Consumer Duty, firms are required to demonstrate good outcomes for all customers - including those who are vulnerable or less digitally confident. A registration system that is actively blocking elderly, long-standing customers from accessing their accounts is not a grey area. It warrants urgent review.
Argos are currently sending communications encouraging customers to register with a system that does not work. That is not a UX problem. That is a compliance risk.
Winning back customers you have alienated will cost significantly more than whatever savings this migration was intended to deliver. The reviews are telling you something. Act on them.
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Response from developer
Thank you for taking the time to leave this review and we apologise for the inconvenience and stress this has caused to your Mother-in-law. To get further assistance, please contact our registration team on 0333 049 5140, and they’ll be happy to assist you - Thanks, Steve
Appalling
The new Argos Pay app is a massive downgrade from the old Argos Card app. How is it possible to make something that was simple and useful so much worse?
The biggest issue is that you can no longer make payments towards individual plans. The old app let you clearly see your different Buy Now Pay Later plans and pay off whichever one you wanted. That gave customers control over their finances and helped avoid unnecessary interest charges.
Now everything feels less transparent and far more restrictive. Features that were genuinely useful have either been removed or buried, making the app frustrating to use. Instead of improving the experience, Argos has taken away functionality that customers actually relied on.
The previous Argos Card app wasn’t perfect, but at least it allowed people to manage their plans properly. The new Argos Pay app feels like a step backwards in every way. If you’re going to replace an app, it should offer more features, not fewer. Very disappointing.
The biggest issue is that you can no longer make payments towards individual plans. The old app let you clearly see your different Buy Now Pay Later plans and pay off whichever one you wanted. That gave customers control over their finances and helped avoid unnecessary interest charges.
Now everything feels less transparent and far more restrictive. Features that were genuinely useful have either been removed or buried, making the app frustrating to use. Instead of improving the experience, Argos has taken away functionality that customers actually relied on.
The previous Argos Card app wasn’t perfect, but at least it allowed people to manage their plans properly. The new Argos Pay app feels like a step backwards in every way. If you’re going to replace an app, it should offer more features, not fewer. Very disappointing.
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Response from developer
Hi Bilal. We’re sorry to hear you feel this way, and thanks for taking the time to leave a review. We’ll pass your app feedback on to the team so they can look into it further. Thanks, Steve
Why Argos, Why?
Have been with Argos for many wonderful years and had their Argos Card for sometime. You could choose what to pay off first; either a BNPL or a one off purchase, or a percentage of both. You could also use it at Sainsbury’s for groceries.
Along comes New Day and ruins what was a great system.
You cannot choose what to pay off first but you make a substantial payment a few days before your payment date but then if that wasn’t enough, you receive an email advising that your BNPL is ending shortly and you need to finish off the plan. Well, that was what my substantial payment was for, to clear it. But no, not NEW DAY’s way.
Anyway, to cut a long story short. I wasn’t going to put up with this rubbish. So, my account balance is now ZERO and I have CLOSED the NEW DAY account but will continue to shop at Argos but either with my Debit/Credit Card.
A once perfectly great system, now ruined. Bye New Day!!
Along comes New Day and ruins what was a great system.
You cannot choose what to pay off first but you make a substantial payment a few days before your payment date but then if that wasn’t enough, you receive an email advising that your BNPL is ending shortly and you need to finish off the plan. Well, that was what my substantial payment was for, to clear it. But no, not NEW DAY’s way.
Anyway, to cut a long story short. I wasn’t going to put up with this rubbish. So, my account balance is now ZERO and I have CLOSED the NEW DAY account but will continue to shop at Argos but either with my Debit/Credit Card.
A once perfectly great system, now ruined. Bye New Day!!
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Response from developer
We’re sorry to hear you feel this way, and thanks for taking the time to leave a review. We’ll pass your app feedback on to the team so they can look into it further. Thanks, Steve
