Terrible! Doesn’t work! *UPDATED*
*UPDATE*
As someone else said, log into your account on their website and reset your password. That fixes the app. Not sure why it says “server error” when it’s a password error. That said, I’m changing my rating to 3 stars because they still have a lot of issues with the app in general.
I’ve had the app and machine for a few years and while I love the machine, I HATE the app! I haven’t been able to connect to the app for months with it saying, “abnormal server.” I’ve tried everything and still nothing. The app is completely useless. Also, as others have said, landscape mode is frustrating and not needed. It’s also super annoying when it tells you to add food and you push the button that says, “remind me tomorrow” and it continues to beep at you all day. What’s the point of that option if it doesn’t work?! So until they fix their app, buying the more expensive wifi version of the garden is pointless and a waste of money.
As someone else said, log into your account on their website and reset your password. That fixes the app. Not sure why it says “server error” when it’s a password error. That said, I’m changing my rating to 3 stars because they still have a lot of issues with the app in general.
I’ve had the app and machine for a few years and while I love the machine, I HATE the app! I haven’t been able to connect to the app for months with it saying, “abnormal server.” I’ve tried everything and still nothing. The app is completely useless. Also, as others have said, landscape mode is frustrating and not needed. It’s also super annoying when it tells you to add food and you push the button that says, “remind me tomorrow” and it continues to beep at you all day. What’s the point of that option if it doesn’t work?! So until they fix their app, buying the more expensive wifi version of the garden is pointless and a waste of money.
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Abnormal Server - fix that worked for me
I also kept getting the Abnormal Server error for weeks. I finally clicked on the icon to show the password that it was using and it was an OLD one! I entered my current password and the app has been working fine again. The error should have said “Invalid password”. I wonder if they used a very old backup on their server and many of our passwords got changed backwards. I also was getting alerts from the app even though it wouldn’t let me log on, which gave me hope that there was a solution. I hope this helps some of you. Otherwise, I love my AeroGarden and only wish the app kept a history of the alerts so I could view them in the app and that it could be viewed in portrait mode.
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Great garden, Buggy App
I love my gardens, but this app and its support from aerogarden are terrible. I’ve been unable to launch and run this app for weeks and Aerogarden doesn’t do cellular based customer service, their text chat is automated and won’t send you to anywhere but their FAQ section, and I’ve emailed them and have to just sit back and wait for a response.
I’ve had great experiences up to this point but this app is currently a train wreck and I’ve been able to find no help or support to remedy the problem. I literally just had to stand on a chair to raise my gardens lights on a stacked farm 24 xl because I can’t do it from the app. It just keeps telling me “abnormal server” and sending me back to the login page.
I’ve had great experiences up to this point but this app is currently a train wreck and I’ve been able to find no help or support to remedy the problem. I literally just had to stand on a chair to raise my gardens lights on a stacked farm 24 xl because I can’t do it from the app. It just keeps telling me “abnormal server” and sending me back to the login page.
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A plug and play garden, you say? The bustards pulled it off!
I’ve had my 9-hole AeroGarden for about 2 years now and it’s been great having fresh lettuce available for weeks at a time. I have tried some other methods of indoor gardening and this is by far the easiest. When my lettuce starts to shoot it’s so easy to pull everything, wipe it down, pop in some new soil sponge things and some seeds, and wait for new sprouts! It’s such a pleasure to watch grow!
I had great success with my original herb garden set (though the basil went out of control!!), then purchased a pack of plugs and various lettuce “container garden” compatible seeds and have been enjoying fresh salads throughout the year in my tiny apartment.
The 9 unit pods are too close together to reasonably grow 9 plants, I would recommend buying multiple smaller units so that you can give the plants more space:)
I had great success with my original herb garden set (though the basil went out of control!!), then purchased a pack of plugs and various lettuce “container garden” compatible seeds and have been enjoying fresh salads throughout the year in my tiny apartment.
The 9 unit pods are too close together to reasonably grow 9 plants, I would recommend buying multiple smaller units so that you can give the plants more space:)
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Love the app
Nice way to monitor your gardens. I really like the display. Its easy to read. I like the reminders and i love that i can control my farms that are stacked so I don’t have to get a ladder to see the display, or adjust the lights. Not only are aerogardens my favorite hydroponics, company to deal with, but also have this great app. Been a fan for years and have several models, so easy to check on all my wifi gardens.
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Garbage!!
The app is horrible!!! It forces you into landscape mode then doesn’t allow you to see anything! I come on here and find SO SO MANY crappy reviews that are all somehow showing 5 stars…. There’s some review scamming going on here. When one comment says “I can’t give this app 5 stars” yet shows 5 stars…. And all the complaints have 5 stars. Y’all are changing them on the original reviewers!! Your app is absolute bullSH*T. Good thing I’m a farmer and don’t need to be told how to water and fertilize 🤣
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Disappointed with the app
Love the Aerogarden but the app can use work! Forced to use the app with phone in landscape position. I get alerts/notifications throughout the day but if I silence and try to access later when I’m free, I have yet to figure out where to find them in the app…would expect an option in the drop down menu for notifications.
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Still needs work
I keep hoping that the next update will put back the ability to sync the clock. The phone app has it, and the earlier version of the app did. AeroGarden support has been aware of it since shortly after the newer version was released, but has yet to fix that.
App needs a major overhaul
My first experience using the Aerogarden. I’ve used many other brand hydroponics before and Aerogarden stands among one of the best units, however the app does not do the experience justice. The app UI restrict the user to landscape mode which is cumbersome for our current single hand mobile world. The app UI is odd in a sense that it’s like using a web portal rather than a dedicated app. Aerogarden is one of the oldest hydroponics brands, however the app is extremely behind compared to other brands out there. I’m sold on the unit but not the app.
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Won’t even let me create an account
The app won’t even let me creat an account. There’s no instructions and the instructions I do find would be great if the app let me create an account. I downloaded the app and forces me to creat an account - I click the link and it says “sorry page doesn’t exist”.
This is so rinkydink for aerogarden to do
This is so rinkydink for aerogarden to do
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App is really subpar
I am disappointed with this app for a variety of reasons not the least of which is that it will not change out of landscape mode. I mean come on that has to be a basic thing all apps should do! Also disappointed that it doesn’t close easily, which may have something to do with the fact that it is in landscape mode. I travel a lot so I had hoped to receive notifications that would allow me to remind my family to take care of the garden… But I’m not sure I can take it with this app.
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Fail
App installed fine, unit connected to my WiFi fine, and the app connected fine, well once that is. After viewing the status upon return I’m required to sign in again (fail #1). App forces phone to landscape mode (fail #2) and finally it does not connect giving me a “network timeout please try again” error (fail #3). These are all huge fails and need to be addressed.
Update - today it connected fine so I added a star because it when from non-functional to flakey.
Update - today it connected fine so I added a star because it when from non-functional to flakey.
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It’s a nice reminder for feeding and low water
It’s very useful in a lot of ways. For the most part it works good. It’d be nice if there was a vertical mode so I don’t always have to flip my phone to use the app. Also there’s this super annoying bug where it undoes your notification settings every day so I can’t turn off the tips and supply reminders. I’m constantly getting pointless notifications and every time I turn it off the next day my settings are reset and I’m still getting notifications. This is by far my biggest annoyance and it’d be nice to see it fixed.
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Not Happy
I downloaded app and still says put in valid password after having to change it through forgotten password 7 TIMES! I can’t even get in to setup anything!
Does not work
I have several aerogardens and two are Wi-Fi. My first one I set up on another device. Worked fine. Now I am forced to login before I can set up my new one. I can login on the website but not the app. This is basic customer service. Paid hundreds of dollars for garden I can’t use because I have to login.
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Worst app
When I create an account it doesn’t let me past the website screen. So I created my account online and when I went back to the app it has a notification to “enter a valid password”. I went back to the website to change my password and it still gives me the same notification. Horrible app that seems like it’s from the 90’s. Completely frustrating and useless.
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Don’t bother with the Wi-Fi one
This has been nothing but a nightmare. First the product itself took hours to put together because the holes didn’t line up perfectly and were too small for the screws. Now the app cannot connect with the system. Tried my account which I’d already set up, says the password is wrong (it’s not), reset the password on the website. Still not responsive. Then tried a new email. Same issue. I’m ready to return the whole product. We couldve build one on a timer system for less of a headache. Seems like this is an issue from years ago (another review on here, same problems, 4 years old); where’s your development team? Why is the app only able to be used in a landscape profile? I try to only leave positive feedback as I know what reviews can do. It’s really sad to be so disappointed by a hobby that I was very excited about by 1 company.
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Notifications broken
The app is good, but notifications are broken and have been for over 2 years of your products. No matter how many times I save my preferences, they will not save that I don’t want gardening tips sent to alert me. Who would want this in the first place? People usually want notifications if there is a problem such as low water or nutrients being needed to a 4am notification on how to prune your plant. Everyone I turn off gardening notifications and save them they keep coming back.
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Aerogarden app
I love the aerogarden app. Its fun to wake up to a garden tip. I wish the app would allow me to add gardens that don’t have wifi like my sprout so I could at least track when I started a new garden and when it’s time to add food. I had some trouble with the photo feature. For some reason I cannot add a picture even though I gave the app access to my photos.
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Pictures?
The app is quite basic - actually it is the control panel moved to mobile devise. It supposedly has a cool feature where you can take pictures, change profile incites, and even change the garden photo. However, the future does not appear to be working. Whether I’m using my iPad or iPhone, I cannot change any of the photos. Suggestions?
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