App won’t find my device
App has potential. Pro x2 NOW available
Previous: Not sure if it’s a USA app issue, but the Pro x2 isn’t available yet despite what the included leaflet said. Will watch YouTube tutorials in the meantime. Looking forward for to future app updates.
Won’t connect to devices
ДОБАВЬТЕ, ПОЖАЛУЙСТА, РУССКИЙ ЯЗЫК
Not working
No Booster Pro X2 option
No uk rewards
Response from developer
Hello, this is MEDICUBE. We sincerely apologize for any inconvenience caused and will do our best to provide you with a better experience. If you have any further inquiries, please contact us via the help line within the app or at [medicube_uscs@apr-in.com]. We are here to assist you promptly. Thank you for your understanding.
使用時間とレベルが正確じゃない
初めの数日間は問題なかったのですが、1週間ほど使ってると、レポートの使用時間とレベルがあり得ない数値になりました。(レベル7、10分など)
他のレビューを見ると、同様の症状が少なくとも1月から改善されてないようです。
私は使用時間よりは毎日やってるか、どのモードを使ったかがわかれば良いのですが…。
→訂正。やってないモードもあり得ないレベルと時間でやってたことにされ、50分もやってた記録が入ってました。これは困ります。
データ同期するタイミングなどの問題でしょうか?電源が落ちる時にデータが送られてるみたいですが。
●以下要望です。
レポートの画面のデフォルトが「時間」表示になっていますが、何時間おきにやるものでもなく、何曜日にやったか、エアショットモードを3日おきにやってるか、の確認をしたいので、表示は「日」にして欲しいです。あるいは、設定で好みに固定できるようにして欲しいです。
なお定型分のコピペでの返答は不要です。
Response from developer
こんにちは、MEDICUBEです。ご不便をおかけしましたこと、心よりお詫び申し上げます。 より良いサービスをご提供できるよう、今後も最善を尽くしてまいります。 追加のご不明点がございましたら、アプリ内のヘルプラインまたはmedicube.jp@apr-in.com までご連絡くださいませ。 迅速に対応させていただきます。 ご理解のほど、よろしくお願い申し上げます。
Can’t sync the app and my device
Unable to find device
No work
No option for users in the UK!
Response from developer
Hello, this is MEDICUBE. We sincerely apologize for any inconvenience caused and will do our best to provide you with a better experience. If you have any further inquiries, please contact us via the help line within the app or at [medicube_uscs@apr-in.com]. We are here to assist you promptly. Thank you for your understanding.
Limited info
Response from developer
Hello, this is MEDICUBE. We sincerely apologize for any inconvenience caused and will do our best to provide you with a better experience. If you have any further inquiries, please contact us via the help line within the app or at [medicube_uscs@apr-in.com]. We are here to assist you promptly. Thank you for your understanding.
Hifu美容儀
Routine Hard Edit
Bluetooth can’t connect
3년가까이 잘 쓰고있습니다.
Response from developer
안녕하세요 메디큐브입니다. 에이지알 앱에 대한 의견을 전달해주셔서 감사드립니다. 남겨주신 의견은 앱 개발부서로 직접 전달하여 사용하시기 더욱 편리한 앱을 개발할 수 있도록 노력하겠습니다. 다른 문의사항 있으신 경우 언제든지 앱 내 [1:1 케어톡] 으로 연락주시거나 메디큐브 고객센터(☎1577-0719) 로 연락 부탁드립니다. 감사합니다.
Uk
Response from developer
Hello, this is MEDICUBE. We sincerely apologize for any inconvenience caused and will do our best to provide you with a better experience. If you have any further inquiries, please contact us via the help line within the app or at [medicube_uscs@apr-in.com]. We are here to assist you promptly. Thank you for your understanding.
No UK website option????
Response from developer
Hello, this is MEDICUBE. We sincerely apologize for any inconvenience caused and will do our best to provide you with a better experience. If you have any further inquiries, please contact us via the help line within the app or at [medicube_uscs@apr-in.com]. We are here to assist you promptly. Thank you for your understanding.
No UK option???
Confusing f
Response from developer
Hello, this is MEDICUBE. We sincerely apologize for any inconvenience caused and will do our best to provide you with a better experience. If you have any further inquiries, please contact us via the help line within the app or at [medicube_uscs@apr-in.com]. We are here to assist you promptly. Thank you for your understanding.
