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AIA+ HK

AIA+ HK

AIA International Limited

644 ratings
112 reviews
💪 Health & Fitness
💰 Finance
Free

Details

Released
December 5, 2017
Updated
October 28, 2026

Features

Developer

AIA International Limited
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About

Manage your insurance policies, submit and track claims, and access health services. Earn rewards through the AIA Vitality program and stay updated on new products and offers.

✓Manage insurance policies and premiums
✓Submit and track claims
✓Find network doctors and health services
✓Earn rewards with AIA Vitality
✓View and transfer ePremium coupons
✓Access latest product information
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What users say about AIA+ HK

Reviews of AIA+ HK are mixed: the Finance app is rated 4.7/5 from 644 App Store ratings. What users like most: easy-to-use interface and navigation, fast app performance and quick loading times. Top complaints: face ID login frequently fails, excessive password reset requirements. Summarized from real user reviews.

Positive things

  • 👍Easy-to-use interface and navigation
  • 🚀Fast app performance and quick loading times
  • 📋Simple claim submission and tracking
  • 💳Convenient payment processing
  • 🏥Easy doctor search and booking
  • 📱All-in-one platform for multiple services
  • ✅Quick request acknowledgment and processing
  • 🎯Clear and intuitive user interface
  • 📊Comprehensive policy management features
  • ⚡Improved responsiveness in recent updates

Negative things

  • 🐛Face ID login frequently fails
  • 🔐Excessive password reset requirements
  • ⏱️Slow app loading and performance issues
  • 📵App crashes and freezes frequently
  • 🔄Poor data synchronization with health apps
  • 📧Limited notification methods for claim updates
  • 🎨Cluttered interface with promotional ads
  • 🔑Mandatory login required every session
  • 📱Compatibility issues with newer iPhone models
  • 🔄Inconsistent data syncing across platforms
  • ⚠️Frequent forced updates without notice
  • 🐢Extremely slow during peak hours
  • 🔍Difficult to find common features
  • 💾Loss of user data after updates
  • 🚫System frequently down for maintenance
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+1

What's New in AIA+ HK

5.21.1

October 28, 2026

We are constantly improving AIA+ functionality and digital experience. - A Refreshed Homepage Experience

User reviews

Most RecentHighest RatedLowest Rated

Withdrawal request

AIA did not notify me of the available balance to withdraw and I had just happened upon it playing with the App. Nonetheless, the request was acknowledged quickly.
KLKaren BH Leung

方便易用

好方便管理保单，医疗网络查询
HHui_PodcastUser

Response from developer

你好，感謝你的意見，很高興你喜歡「AIA+」。再次多謝你選用友邦保險。

Simple and easy

Easy interface with easy to submit, view and follow progress.
J1Jio 1st

Easy to follow

Overall experience keeps improving. It should allow edit the claim such as user can access the claim within 24 hrs in case wrong information is submitted.
CCostumer2025

FPS

Easy to manage
QBQueenie Y B
See 107 more reviews

User experience

🐞

Reported Bugs

18 issues

Face ID authentication loops endlessly without granting access

Bug

OTP verification failures and repeated requests

Bug

Password reset functionality broken or unresponsive

Bug

App fails to load on WiFi connections

Bug

Vitality points and exercise data reset to zero

Bug

Health data sync with Apple Health not working

Bug

Doctor search fails when filtering by multiple districts

Bug

Navigation returns to previous page instead of search results

Bug

Invoice files from photo submissions cannot be viewed

Bug

App crashes when accessing claims history

Bug

Fitness activity data not properly registered or counted

Bug

System error messages when accessing documents

Bug

App becomes unresponsive during lunch hours

Bug

Vitality section not displaying after version updates

Bug

Back button unresponsive on iPhone 14 Pro

Bug

App stuck on welcome screen indefinitely

Bug

Notification badges and tabs disappearing during navigation

Bug

Inconsistent page loading with missing content

Bug
✨

Requested Features

15 requests

Auto-login functionality to avoid repeated password entry

Feature

Save card details for future payments

Feature

Edit claims within 24 hours of submission

Feature

Improved notification system via email/SMS/phone

Feature

Better fund price comparison display

Feature

iPad app version

Feature

Ability to view past payment history

Feature

Downloadable coupons for offline access

Feature

More coupon variety for redemption

Feature

Clearer instructions for fund transfers

Feature

Health app integration with better sync

Feature

More Vitality reward options beyond current offerings

Feature

Simplified password requirements with flexibility

Feature

Persistent login across sessions

Feature

Better doctor search filtering across regions

Feature

FAQ

What does the AIA+ HK app do?

The AIA+ HK app is designed for AIA Hong Kong and Macau customers to manage their insurance policies, submit and track claims, access health services, and participate in the AIA Vitality program. It allows users to pay premiums, view policy details, check claim balances, find network doctors, and earn rewards.

What are the key features of AIA+ HK?

Key features include paying insurance premiums, viewing policies and coverage, submitting and tracking medical, accident, and travel claims, finding network doctors, accessing health services, earning and redeeming rewards with AIA Vitality and AIA Points, and viewing ePremium coupons. Users can also learn about new AIA products and offers.

Is the AIA+ HK app free to use?

Based on the provided information, the app is available for free. There is no mention of subscription fees or paid versions. The app does not appear to have in-app purchases or advertisements.

What are the common use cases for the AIA+ HK app?

Common use cases include quickly paying insurance premiums, checking the status of submitted claims, finding a doctor within the AIA network, and tracking fitness data to earn rewards through AIA Vitality. Users can also manage their MPF balance and access policy details anytime, anywhere.

What devices is the AIA+ HK app compatible with?

The app description mentions integration with Apple HealthKit, suggesting compatibility with iOS devices. It also notes a web version is available. Specific operating system requirements are not detailed, but it is designed for mobile use.